I bought a game for my son. Took it home and didn't work. The next day we tried to exchange it. I was on the phone and sent my son into the store. He came out crying. I went flying in there and the clerk said tough". You should of bought insurance/. I said give the the phone number to corp?. He gave the number.. After 20 minutes on hold they said they would have a DM call me/. That was last week'. And the last time we'll ever go back:. Over the last few years we've sent thousands there|. What a rip off. 1289ddc
 Comments (8) |
| 1. Written by IHateDumbCustomers on February 22, 2012 from pittsburgh, pennsylvania, US for all we know, the story is a lie. they posted as anonymous. and Gamestop has a return policy of 7 days if a game doesn't work, or something like that. sound this story sounds exaggerated. this person might have tried to return it like a month later. so who knows. |
| 2. Written by Crying on February 11, 2012 from markham, ontario, CA The reason my son was crying is because the clerk molsested him. What kind of sick freak molests eight year old kids. |
| 3. Written by Anonymous on January 28, 2012 from tampa, florida, US Generally, the Gamestops I've dealt with do try to help the customer. But, in the case damage was done to the disc (especially with the new games) there's not a lot they can do. I've had my XBox 360 laserburn a disc, and like the employee told you the insurance does cover that. Damage the system causes is not part of their return policy. |
| 4. Written by Gamestop Worker on January 21, 2012 from trenton, new jersey, US Steve: Thanks. I used to work at a *** job myself where I didn't care about my work until I started working for Gamestop. I am finally at a place where I feel I am needed and my expertise in gaming comes to hand. It is sad that some reps will not go out of their way to help a customer I am sorry your son came out in tears and you had to deal with this nonsense. My manager where I work at (who is a girl gamer) will be on here to check the site out. She would like to talk to you and collect information so it can be adressed to the DM and he can take it from there. We don't need Gamestop reputation to be battered because of one employee who doesn't give a *** |
| 5. Written by Akronos on January 21, 2012 from clermont, florida, US The first thing you need to do is make a complaint to the better business bureau. They'll kick the S**T out of them. |
| 6. Written by steverock on January 20, 2012 from boulder, colorado, US Wow, that is not like GameStop at all; you got a crappy representative. I used to go to a GameStop in Brooklyn (a city where customer service sucks at almost ALL retail joints), and they were always super awesome. I even returned a used game I bought once because I couldn't stand playing it (Assassin's Creed) and they were willing to give me the full cost of it in store credit! That is unheard of for any kind of software, because of course people could then "rent" games for free. I mean ***, look at the fact that a GameStop employee responded to this, asking you to give them another chance, worrying about his company's reputation, etc. How many retail employees give a crap enough about their company to do that, especially anonymously where they will not even get rewarded by their boss? BTW "Gamestop Worker" - I think you are really going to go far with your great attitude. ***, when I worked in retail I didn't give a crap about my company. Kudos! |
| 7. Written by Gamestop Worker on January 20, 2012 from trenton, new jersey, US I am appalled to hear this and this is coming from someone who works at Gamestop.When I started, the manager in charge told me we always try to help the customer; in any circumstance. We always give the customer 14 days to return a product if the game is defective or they are not satisfied in exchange for another game or a refund. To me, it sounds like this rep did not try to help you out and give Gamestop a bad reputation. This person obviously should not work in the customer service industry if he is not willing to go out of his/her way to help you. I hope you will not stop going to Gamestop because of a bad experience. I am sure there are other reps, like myself who would make sure to help you. |
| 8. Written by Gamestop Worker on January 20, 2012 from trenton, new jersey, US I am appalled to hear this and this is coming from someone who works at Gamestop.When I started, the manager in charge told me we always try to help the customer; in any circumstance. We always give the customer 14 days to return a product if the game is defective or they are not satisfied in exchange for another game or a refund. To me, it sounds like this rep did not try to help you out and give Gamestop a bad reputation. This person obviously should not work in the customer service industry if he is not willing to go out of his/her way to help you. I hope you will not stop going to Gamestop because of a bad experience. I am sure there are other reps, like myself who would make sure to help you. |
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