Gamestop
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong item sent
- Available items
- Customer overlooked
- Overpriced
- Double checking packages not a thing
Preferred solution: Price reduction
User's recommendation: Don’t purchase from GameStop, they’re dying anyway.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing game
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThievery
Preferred solution: Full refund
User's recommendation: Save yourself from being robbed - don't be a customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder delivery not updating
This is my 3rd message about this order from Gamestop.com
I ordered a Switch for family in Florida on 12/15. It said it was in stock.
After completing the purchase its was supposed to be delivered on 12/19 and gave me a FedEx tracking number (949588****80). Today is the 20th and the delivery date has disappeared! It says "Awaiting Carrier Pickup". I contacted FedEx about this tracking number and they said they never received a package and that this is just a digital number generated for the shipment.
WHERE IS MY PACKAGE!?
This was a gift and now it seems Christmas is ruined! Up until the 19th I could have ordered this product from Best Buy and had it delivered by Wed.
This is inexcusable!
I Think maybe you didn't really have it in stock and just wanted your numbers to look good for Christmas sales!!!!
If I do not hear something by end of day on the 21st I will take any and all necessary action to resolve this!
Your disclaimer is an extra 2-3 days unless this package is already in route you miss these dates!!
Its a crime to falsely advertise the availability of product and mislead the buyer during a purchase... FTC.gov
Adam Risher
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder number 110000****743201 missing products
- Only sell games and related items
- Hours on the phone with customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don't order large purchases from gamestop. The customer service is terrible if you have an issue
Over charged
User's recommendation: Not satisfied
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received package
- Very unhappy
- Online customer service is terrible
Preferred solution: Deliver product or service ordered
User's recommendation: Never oder from Gamestop around Christmas you won't receive your items and your Christmas will be destroyed.
Website malfunction overcharged debit card
- Xbox one
- Gamestop hire ups
- People in store very nice and helpful
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dundalk, MarylandMerit blvd location
- Trading games for credit
- Have a lot of shit
- Horrible communication
- Management dint give a dung about employees or customers
Preferred solution: Im in the air about what to do my gfriend has a compromised immune system and she was sayin somthn about him deliberately tsking his mask off n talkin an i didnt think to much of it until we spoke about it before this review
Purchased GameStop Gift Cards
- Christmas gift
- Phone customer service
Preferred solution: Cash in my gift cards
User's recommendation: Do not purchase gift cards if you are looking for the XBOX One, as a courtesy GameStop should have noted to customers that they are not equipped to handle customers, for purchases, or they will not have access to certain items. I have called customer service it was like talking to a 5 year old child. The representative stated they will not have any XBox one’s, has no idea as to when and told me I need to keep checking the website and to hold on to my gift cards. No empathy or attempt to seek out other practical ways to assist. How about assistance with giving me back my money so I can make my purchase elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGamestop order not received for a month
Hi my name is Jordan murrell my pro number is my phone number is 469 267-**** my address is 4418 stirling Dr. My order number is 110000****899256 I have been waiting for a month for my order to arrive I have already purchased it online and every time I get a date it keeps being delayed I have called repeatedly and all I get is sorry I can't help you I been shopping at gamestop for 15+ years and I been a pro member since 2012 and I never had such a terrible experience I am so pissed off that I am really considering to take my business elsewhere if this is how gamestop treat's is loyal customer's then I will no longer shop at gamestop and I will damn shore that everyone knows how gamestop treat's is loyal customer's if I don't get my order by next week I will file a law suit this is bullshite
- Very unhappy
- Lack of communication
- Website
- Online and app customer service
Preferred solution: Deliver product or service ordered
User's recommendation: I wish everyone knows how gamestop treat's their loyal customers
Refund
User's recommendation: Pick up in store if u want your stuff on time
Again horrible customer service charging people money that you’re not supposed to charge
User's recommendation: Do not Order online from this company if you need anything you’re better off going to the store because their online customer service sucks big fat donkey use your imagination
Refused Refund
Preferred solution: Full refund
User's recommendation: do not use gamestop order from the company directly. submit a bbb complaint and don't use cash.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery disappointed
Preferred solution: Apology
User's recommendation: Absolutely no
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Wow, with some of the things you said in your "complaint" maybe it's karma you aren't getting your stuff. Maybe consider not being such a jerk, it's the holidays