Gamestop Reviews and Complaints
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Customers don't like
- Customer service
- Poorly trained support
- False advertising
Customers like
- Store location
- Management
- Leaving the store to never return
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I ordered an A/V cable for my PSP and paid for 2 day shipping. UPS shows up in my driveway within the expected delivery date with no package, stating it must be on another truck. Come to find out a week later it was actually damaged in transit to me, yet no one had the...
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So Christmas was really close and i decided to buy the BB-8 usb charger for hubby and my dad as it was buy one-get one free. i decided to pay for the two day shipping, which was around $11, still i’d get it after Christmas but i wanted to get it asap. I checked the...
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Gamestop - Still owed $25
I been calling GameStop since a week after cyber Monday to get my refund back on my giftcard. Call numerous of times. I called Friday 1/19/2018 I was told I was going to get call today Monday 1/22/2018 still not received a call. I called again and the person I spoke to told me he was going to call me in 10 min at 6:51 MST which would be when they are closed! I want my money back GameStop!
Gamestop - Another pissed consumer
Purchased NBA2K18 with Virtual Currency in the amount of 75K for 17.99 online unable to redeem unable to speak with any any one. Called x3 waited over 25 minutes each call stating transferring me to a specialist then disconnecting me. Will not put Mgr on phone so dont ask, they will hang up on you for sure. Never again will I purchase anything from gamestop. Just lost another customer.
So here’s the thing, I’m a young woman in my early twenties living at home. I’m also seriously crippled and going through a lot of surgeries and therapy after a work accident, so I can’t work and I’m in a wheel chair. So I play video games to pass the time. I can’t...
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Gamestop - Horrible
The worst experiense in costumer service This girl told me to step out side , curse me out no manager in Sight! Called me all kinds of names. She should not work in custuomer service
Gamestop in Cherry Hill, New Jersey - Very horrjble
I went in to try change a game that , i did not ask for. Girl at register does not kno what she is doing. Register 2 flirting with to possible shoppers. Gives me *** , calls ms out my name mind you i can be her mother worst customer service in my life. She needs to be taught about how to handle a situation. Never will Go there again!!!!
I placed an online order on Black Friday 11-24-17 for 2 games and used a gift card to pay. Since then I have spent 5 days (at least 2hrs each time) trying to get through to someone at the 1-800 customer service line since I have yet to recieve my order or any...
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I normally shop in store, this year decided to shop online Black Friday so I didn't have to wait in the lines. I ordered my items at 2am on Thanksgiving morning. They took the 109.00 off my card, shipped the cheapest of my items. When they shipped that item, they...
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I liked
- Actual customer service in store
I didn't like
- Online and app customer service
First of all, I was on hold for over an hour, just for a supervisor to tell me they cant do squat for my situation when he very well could of. A store had given me misinformation about a sale, stating they couldnt order it for me in store which was bull, when i called...
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You sound like an awful person to deal with.