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Updated on 02/24/2021

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Gamestop
Reviews and Complaints

436 rated reviews View reviews trends ›

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240K CLAIMED LOSSES

864 TOTAL REVIEWS

96.5K PAGE VIEWS

6 ISSUES RESOLVED

Gamestop Overview

Gamestop was first mentioned on PissedConsumer on Nov 10, 2008 and since then this brand received 863 reviews.
Gamestop ranks 95 of 329 in Games and Movies category. The overall rating of the company is 1.7 and consumers are mostly dissatisfied.
Recent recommendations regarding this business are as follows: "Pick up in store if u want your stuff on time", "Do not Order online from this company if you need anything you’re better off going to the store because their online customer service sucks big fat donkey use your imagination", "STAY AWAY".

View full Gamestop overview

Rating Details

436 rated reviews

Diversity of Products or Services	2/5
Value for money	2/5
Discounts and Special Offers	2/5
Website	2/5
Billing Practices	2/5

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Contact Gamestop Customer Service

Website:

www.gamestop.com

Mailing Address:

625 Westport Parkway

Grapevine, Texas 76051

United States

Phone:

(866) 323-2321

Contact Gamestop Customer Service

PissedConsumer2370704 of Detroit, MI Jan 07

Where is my order

I never recived my order n got nothing but around on it n still don't have my order !!!

User's recommendation: Not to order on line with game stop.

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#2370704

Location

Detroit, Michigan

Hadi Jan 07

Never received package

1.0

I had placed an order on December 13th. Received an email stating that the package had shipped on December 15th. Still to this day I haven't received the package. It was so hard to tell my grandson sorry that his gifts didn't come in for Christmas. He sat there and cried while everyone else got to open their big gifts. Gamestop operator keeps saying that the package never left the warehouse. So I want to thank you so much for destroying our Christmas especially my grandson.

User's recommendation: Never oder from Gamestop around Christmas you won't receive your items and your Christmas will be destroyed.

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#2370619

Pros

Very unhappy

Cons

Online customer service is terrible

Loss

$33

Preferred solution

Deliver product or service ordered

Hadi Jan 07

Never received my order

1.0

The games that I had order, never left the warehouse and still to this day never got the package. I had to tell my grandson sorry cause his package didn't come in on Christmas day. Which I had order it on the 13th and was supposed to be shipped on the 15th which was a lie.

User's recommendation: Don't order from gamestop during Christmas cause they will ruin your Christmas like they did our families.

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#2370607

Location

Fairmont, West Virginia

PissedConsumer2369067 Jan 06

Keep buying invalid cards

I went to another store &; replaced the cards.. The replacement cards don't work either

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#2369067

rozay B Jan 05

Inappropriate supervisor

3.3

On 1/5/2021 @ approximately 6:55pm @ GameStop Location 2485 Grand Concourse Bronx, NY 10468. I was yelled at n cursed at by the attending Supervisor. I asked her name or the name of her supervisor, she refused to provide either. This treatment from said supervisor went...

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3 comments

PissedConsumer1970387 Jan 07 #1970387

So what did you do to cause this? Because I highly doubt you are innocent in this situation.

1 0

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#2367765

Preferred solution

Supervisor terminated

Yesenia F Jan 05

Refund

Purchased a Nintendo switch lite with warranty and a few months later the console stopped working and I returned it to GameStop via mail and I never received a replacement and now theyre saying they refunded me a month ago which they didnt and now Ive basically lost my money because no one has been willing to help me get my money back or a new console.

User's recommendation: Shop at Walmart, Best Buy or Target.

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#2367604

Cons

Customer overlooked
No response to email
Horrible communication

Loss

$213

Preferred solution

Full refund

Alexus M Jan 04

My Xbox isn't working

My name is Alexus Miller and I just recently purchased a Pre Owned Xbox One s series with the disc input and I can not put any disc in because every time that i do it just makes a loud noise and then the disc ejects out I would like to get this issue resolved with a new Xbox or my money back please and thank you my order number is 110000****778781

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#2365220

Preferred solution

Either a Refund or An exchange for a new game

PissedConsumer2364812 of Philadelphia, PA Jan 04

GameStop doesn’t keep their word

I attempted to use a GameStop card I knew still had a balance. The card would not work because GameStop deactivated it. I made three calls in an attempt to get the balance sent to me via email credit. I was assured I would get it in 3 days. Its been over 3 weeks and still no credit! This is unacceptable!

User's recommendation: There’s a reason Stop is in their name! You need to Stop patronizing them!

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#2364812

Location

Philadelphia, Pennsylvania

Richard F Jan 02

Promise Not Kept

2.0

I'm a avid gamer and thought I'd try GameStop. I placed an order for a game, and part of the advertising online was that I would receive a code to unlock a couple extra features. I never rec'd the code. I contacted them twice and did not receive the courtesy of a reply. This store is off my list, I'm back to my other trusted sellers.

User's recommendation: Be careful of what is promised.

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#2362499

Preferred solution

Deliver product or service ordered

Shane J Dec 31, 2020

Order number 110000****743201 missing products

2.7

I ordered a PS5 bundle on 11/27/20. It includes the console, an extra controller, Spiderman, Call of Duty, a PS Plus 1yr sub, and a $50 PSN gift card. Call of Duty and the $50 gc did not ship initially. After several messages via your 'contact us' link, I called the 800 number. After nearly 2 hours on the phone, I was told it would be corrected. I have since received the game, but still no gift card. I've combed through every email (which is where I received the code for PS Plus subscription) and there is nothing. How do I go about getting this corrected? I'm EXTREMELY frustrated at this point and the last thing I want is another 2+ hours on the phone. I just want to give my brother his Christmas present. Thank you for your assistance in taking care of this continuous issue.

User's recommendation: Don't order large purchases from gamestop. The customer service is terrible if you have an issue.

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#2360457

Pros

Only sell games and related items

Cons

Hours on the phone with customer service

Loss

$50

Preferred solution

Deliver product or service ordered

Jessica M Dec 31, 2020

They never shipped my order

1.0

Update by user Jan 12

Almost 2 weeks after contacting them they have yet to return my call and my monitor has still not left their warehouse. This was a christmas gift for my son and its near mid january already

Original review posted by user Dec 31, 2020

I ordered my son a monitor on December 9 for Christmas. It should have arrived on the 17th. No monitor came. I kept checking and could not reach anyone. Finally, I get through, and they blame Fedex even tho it is still at their warehouse. Now its escalated and I have to wait 2 days for an email from them. It's the 31st...

User's recommendation: Anywhere is better.

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#2360140

Product

Gamestop Website

Cons

Issue handling process
Customer service is awful
Poorly trained support

Preferred solution

Deliver product or service ordered

PissedConsumer2359505 of Middletown, NY Dec 30, 2020

Refund

4.9

I called they are going to refund my money

User's recommendation: I recommend.

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#2359505

Location

Middletown, New York

PissedConsumer2359043 of Sylva, NC Dec 30, 2020

Online order

I placed order on Dec 19 and have not received it. 12 days. I paid $10 shipping, nothing. No tracking info or nothing.

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#2359043

Location

Sylva, North Carolina

PissedConsumer2357304 of Newark, NJ Dec 29, 2020

My order

Your service sucks I never received my package I will never shop here again

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#2357304

Pros

Leaving the store to never return

Loss

$234

Preferred solution

Full refund

Michael L Dec 29, 2020

Order issued

1.2

I ordered xbox one x for my son on 12/20/20 Paid over 17.00 for 2 day shipping to make sure it was here for Christmas cause his other one went out. They said it would be here Tuesday or Wednesday. Then Tuesday I got a tracking update saying now it would be here the 28th cause of a holiday delay. Wasn't really happy with it but I understood. Then yesterday the 28th it still hadn't arrived tried calling them was on hold for 15 minutes then it picked up and just rang for another 10 till I gave up. Then today I get a tracking alert that the damn thing was returned to it's origin facility for some reason with no idea why or excuse and now I have been on hold again for 25 minutes waiting for someone again.

User's recommendation: Don't shop online here for the holidays.

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#2356974

Pros

Stores are great
Nice staff

Cons

Gamestop makes it impossible to cancel orders
Online order
Management dont give a fuck

Loss

$469

Preferred solution

Deliver product or service ordered

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

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GamestopReviews and Complaints

Gamestop Overview

Rating Details

Contact Gamestop Customer Service

Where is my order

Never received package

Never received my order

Keep buying invalid cards

Inappropriate supervisor

Refund

My Xbox isn't working

GameStop doesn’t keep their word

Promise Not Kept

Order number 110000****743201 missing products

They never shipped my order

Refund

Online order

My order

Order issued

Gamestop
Reviews and Complaints