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Verified Reviewer
1.0
Details
Gamestop - Doesnt honor shipping AT ALL for preorders
Gamestop - Doesnt honor shipping AT ALL for preorders
Gamestop - Doesnt honor shipping AT ALL for preorders
I preordered mystery minis in July w free shipping. On 8/24 gamestop drafted the funds out which meant they were finally available. I went online real quick and placed a new order w Express shipping. My newer Express shipping order arrived but the preorder not only...
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ID
#2147235 Review #2147235 is a subjective opinion of poster.
Service
Gamestop Shipping Service
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Complaint

1.8
Details
Tried to buy online digital multiple gift cards and had multiple problems. Still have multiple charges on my accounts that I need taken care of.

User's recommendation: Not good.

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ID
#2147187 Review #2147187 is a subjective opinion of poster.
Cons
  • Online purchasing sucks
  • Lack of company responsibilty
Loss
$150
Preferred solution
Full refund

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Verified Reviewer
3.3
Details
I was trying to exchange a game I bought which I had two days left before I wouldn’t be able to. I pulled up to the Crowley, la GameStop on 8/25/20 around 7:20 pm. All lights were on and 4 people were standing in the store and they didn’t even have the bars closed like...
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ID
#2135358 Review #2135358 is a subjective opinion of poster.
Location
Crowley, Louisiana
Pros
  • Lot of games
  • We spend 100 plus every visit
Cons
  • Customer service
Loss
$10
Preferred solution
Apology, store credit, and still get to trade the game I was wanting to trade

Problems with local store

1.0
Details
Very rude behavior. Employee ridiculed me and refused a return almost and refused to use the controller I brought back to see it was drifting

User's recommendation: Think twice about getting anything from GameStop in Burleson Texas on Wilshire. Complete jerks.

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ID
#2135301 Review #2135301 is a subjective opinion of poster.
Location
Burleson, Texas
Service
Gamestop Customer Care
Pros
  • We spend 100 plus every visit
  • Store location
Cons
  • Waiting for help
  • Poor customer service very rude
Preferred solution
Let the company propose a solution

Not very good professional people

You have the most disrespectful group of guys working for the Oakland Maryland GameStop you might want to watch what they do leaving the store and going in to other stores and just not a very professional being. If I was a manager of the store that behavior would be fired on the spot.
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ID
#2135153 Review #2135153 is a subjective opinion of poster.
Location
Germantown, Maryland
Service
Gamestop Customer Care
Verified Buyer

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MY ORDER

1.0
Details
Gamestop - MY ORDER
Like I ordered my order Friday for overnight shipping why did I pay 22$ just for yall to not sent out my stuff nor even email or call me with my code or numbers ANYTHING this is how you run youre brand ???
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ID
#2134161 Review #2134161 is a subjective opinion of poster.
Service
Gamestop Shipping Service
Pros
  • Very unhappy
Cons
  • Ordering online is a nightmare
Loss
$21
Preferred solution
Price reduction

Complaint

1.0
Details
I have a complaint, I went to one GameStop they told me a location had what I was looking for and called and checked and they. They were asked to put it on hold until I got there. I get there and the man says no it was a pre-order for someone else...

User's recommendation: No wonder this place is going out of business.

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1 comment
Anonymous
#1938524

Because someone made a mistake? Maybe if you really want something you should do what that person did and Preorder it yourself instead of blaming others.

ID
#2129007 Review #2129007 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
Pros
  • Leaving the store to never return
Cons
  • Customer overlooked
Preferred solution
An apology and discounts.

Unable to resolve issue

2.0
Details
The Rep. could not reaolve my issue. I want to use my points but due to restrictions in the rewards system I need to access the primary email which i no longer can acess, so instead of simply verifying with my phone number or secondary email on the account i have to setup a totally different account to transfer my points to which will take over 24 hours and defeat the whole purpose of my trip to the store today.

User's recommendation: Dont get a rewards card. They arent worth the trouble.

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ID
#2118531 Review #2118531 is a subjective opinion of poster.
Service
Gamestop Powerup Rewards Program
Pros
  • Store location
Cons
  • No response to email
  • No followup by corporate
Loss
$25
Preferred solution
Deliver product or service ordered

Broken controller and only partial refund

1.0
Details
Ordered a new controller for my xbox and paid for expedited shipping. The controller that was sent to me was broken. The sync button didnt work which renders the controller useless. Took said controller not 30 minutes after it was delivered to my house and instead of issuing me a full refund I was shorted $1.20. Cant contact anyone about this matter even though its business hours. So I will never again shop at GameStop and with 3 Xbox consoles and a switch in my home you can guess how much money a year I spend in GameStop. They can keep the $1.20 because its the last theyll ever get from my family or any of my friends for that matter.

User's recommendation: Go to Walmart and save money.

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ID
#2116699 Review #2116699 is a subjective opinion of poster.
Loss
$1

Order inquiry. Who's delivering? UPS?

Just need to know when my order is being delivered and by whom?
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ID
#2116391 Review #2116391 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Late delivery

1.3
Details
I paid my money for my shipment to be delivered 1-2 days its been over that how can I get my money back
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ID
#2116317 Review #2116317 is a subjective opinion of poster.
Loss
$30
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Wrong item sent

1.9
Details
Gamestop - Wrong item sent
Gamestop - Wrong item sent
I buy and Xbox One S for 254.99. I pay an extra 10.00 to get 2-4 day shipping which it ends up taking the full 4 days by the way. Then when I open up my package, turns out they sent me an Xbox 360. I call Game Stop, on hold for 30 minutes trying to get a hold of someone and I’m told it take 10-15 BUSINESS DAYS only ONCE they receive my return Xbox 360. I still get no refund for my expedited shipping or any type of discount. Won’t be buying from over priced GameStop again.

User's recommendation: Don’t purchase from GameStop, they’re dying anyway.

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ID
#2115344 Review #2115344 is a subjective opinion of poster.
Service
Gamestop Shipping Service
Pros
  • Available items
Cons
  • Customer overlooked
  • Overpriced
  • Double checking packages not a thing
Loss
$10
Preferred solution
Price reduction

Need help

4.0
Details
I need help retrieving payment information for a transaction taking place about two years ago. I know the month was October because I bought a Nintendo Switch with a case three games on Halloween night at the Charlotte North Carolina location on S Tryon At between the times of seven and eight oclock. I need this information because I was recently broken into and robbed for all my Nintendo Switch things and more. At your earliest convenience please contact me at 9197534579

User's recommendation: Keep your receipts.

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ID
#2114692 Review #2114692 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Preferred solution
I just need the transaction order number

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Verified Reviewer

Online order

1.7
Details
they gave me a promised date upon checkout for an onkine order. It was pretty fast and I wasn't in a rush so I figured I would save myself a trip. The order delivery date has changed four times since then and is now two weeks later than stated at checkout. In fact it's already past the promised delivery date and they still haven't shipped it. No luck with getting a refund from their rude bored customer service lines in India.

User's recommendation: never use gamestops website.

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ID
#2112682 Review #2112682 is a subjective opinion of poster.
Preferred solution
Full refund

I need to readdress my order that it's been sent back to sender

Update by user Aug 10

I just got my training started in US Army base Fort Lee so I have miss a few details on the address and the package has been sent somewhere else in the base... and since they could find out they sent my package back... so pls just Send me a link for new label payment to readdress it to me.

Original review posted by user Aug 10
I did not receive my order with the track number 1Z5X156X0241216473
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ID
#2109509 Review #2109509 is a subjective opinion of poster.
Location
Bland, Virginia
Preferred solution
Deliver product or service ordered