DeErica H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel order

My son order from my card without permission Been calling customer service for 2 days 4 hours hold time still aint spoke to no one
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Loss:
$60
Pros:
  • Trading games for credit
Cons:
  • Customer care

Preferred solution: Full refund

User's recommendation: Don’t need customer service cause it’s impossible to get in touch with them

Karla Y Sui
map-marker Cleveland, Tennessee

Store closed

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The store had closed down and the preorder release for animal crossing horizons were today like how can u close knowing people waited and preorder for a game they were suppose to receive that day
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Loss:
$60
Pros:
  • Leaving the store to never return
Cons:
  • Disrespectful

Preferred solution: Let the company propose a solution

1 comment
Guest

Because it's the middle of a worldwide crisis, and government's are forcing things to shut down. Your money or game will be there when they are allowed to open again.

Anonymous
map-marker Brooklyn, New York

No customer rep

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waiting on phone from 9am to 1048am now.. still nobody.. is t a hoax? 4/17/2020
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Santiago R

I never get my video gane

So was about that i paíd for the video game and i Put the stores address but i never got it the game
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Loss:
$26

Preferred solution: Deliver product or service ordered

User's recommendation: Becarefull

Anonymous
map-marker Pikesville, Maryland

Project I order was broke on arrival

They told me to send it back but never gave me shipping info
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User's recommendation: Do not buy from Gamestop

Wentian Y

Refund of order cancelled

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I have canceled my orders on the GameStop website but have not received any refund yet. I contacted the customer service for several times but didnt receive any responses. Bad experience.
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Loss:
$644

Preferred solution: Full refund

Anonymous
map-marker Pineville, Louisiana

Gaming headset

I order a new gaming headset and I put in the wrong email address and I called GameStop an they put my name and phone number down and I still haven’t gotten my gaming headset
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Anonymous
map-marker Pineville, Louisiana

Gaming headset

I order a new gaming headset and I put in the wrong email address and I called GameStop an they put my name and phone number down and I still receive my gaming headset yet
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Anonymous
map-marker Tijuana, Baja California

I can’t pick up a pre ordered game

Plaza las Americas Store closed, can you send it to Gamestop on 1770 Broadway Chula Vista.
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Jason D Qbe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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I have a 25.00 that is still pending off my PayPal account
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Loss:
$4
Pros:
  • Leaving the store to never return
Cons:
  • Cancel
  • Totally unhelpful

Preferred solution: Let the company propose a solution

Griselle Fsm
map-marker Walnut Creek, California

GameStop sold me a console that does not work. I want my money back.

I want my money back. I did not pay for a console that turns off by itself when Im playing the game.
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Anonymous
map-marker Bethlehem, Pennsylvania

Got a new phone number

I got a new cellphone number because my game i per order I need to give them
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Anonymous
map-marker Orlando, Florida

The worst service

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I order a game online because you can't go in the stores, I call the store to alert them of my purchase they said leave in 20 minutes so i did, I get there and nothing I sit outside waiting 2 hours nothing, it's now Monday morning and I wake up to an email trying to get me to order more *** WTF it's a freaking used game in the damn store, I won't ever go to another weak *** gamestop again I'd rather pay full price with Microsoft and save gas instead of dealing with idiots who are so afraid of a Coronavirus they put *** in place and still screw ups....
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User's recommendation: Buy from the console or computer

Anonymous
map-marker Cheyenne, Wyoming

Wanting to cancel my order

i want to cancel my order because it's the incorrect amount and changed my mind about the game so i want a refund
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User's recommendation: Wouldn’t order online

Anonymous
map-marker Carrollton, Texas

Season pass

I order elite dangerous and i received it today. The game i bought is the legendary edition that supposedly comes with horizon season pass and 1000frontier points. I got the game used and the code is used and i need that code because that is what i bought. Please i need help with this. Very respectfully.
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1 comment
Guest

Pre owned games are PRE OWNED. There is NO guarantee any codes in a PRE OWNED GAME will work. You should have bought new to guarantee the codes will work.

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