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Code not working

Tried using my vbuck card and not working
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ID
#2355915 Review #2355915 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel my order

I have contacted you numerous times through the website "help ticket" Never heard back, somehow I found a love chat on the website. Spoke to a gentleman who stated he would cancel my order. On your website it shows my order being returned. I have nothing credited back to me on my credit card. I would like someone to reach out and help resolve this matter. Thank you
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1 comment
#1967207

How long ago was this. Normal wait time for a refund is 3 to 5 business days.

Christmas Eve/Day, and New Years day/Eve are not business days. It can come earlier it really depends on the processor and the back. If it was never shipped or charges a hold can last up to 5 to 10 business days.

Call you bank and see if the charge was a charge or a hold. That will give you a better idea when the money will be returned.

ID
#2355443 Review #2355443 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Item not received

I purchased a game online on Dec. 9 which I never received. I asked for a refund and never heard from them!!

User's recommendation: DO NOT PURCHASE ONLINE AS THEY DONT BACK UP THEIR PURCHASES!!!!

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ID
#2355135 Review #2355135 is a subjective opinion of poster.
Location
Rochester, New York

Questions about prices

No Game Stop NEVER answers by email Very bad customer service I will NEVER renew membership

User's recommendation: Gamestop will never respond to questions. Do not be a member.

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ID
#2353649 Review #2353649 is a subjective opinion of poster.

Missing order

I HAVE NOT RECIEVE PACKAGE AND STILL WAITING FOR INVESTIGATION TO BE FINISHED I HAVE NO DETAILS ON PROGRESS AND LOOKING FOR ANSWERS THANKS IN ADVANCE

User's recommendation: NOT AT LL.

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ID
#2353034 Review #2353034 is a subjective opinion of poster.
Pros
  • Store location
Cons
  • Long wait time
  • Lack of company responsibilty
  • No call backs as promised
Loss
$27924
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Online order

I need to cancel my order number 110000****138806. I leave in Puerto Rico and I have a cousin in Kentucky that is the one that have to pickup the order. You don't have a place where you can write the person that pickup the merchandise. And in the order the name that appears to pickup its mine automatically. Please cancel this order. We're looking for two games and in this store there's only one so she's going to another Game Stop store to pickup both games. Thanks, Glenda Solis 787 960 ****
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ID
#2352969 Review #2352969 is a subjective opinion of poster.
Preferred solution
Full refund

Purchase

I purchased two gift cards. GameStop would not process the order and they now have my money tied up. What a joke.
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ID
#2352752 Review #2352752 is a subjective opinion of poster.
Location
Midlothian, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order

My order number is 110000****206021 i don't have it i paid for faster shipping and hasnt moved in a week Christmas is over now and my son didn'tget his gift and i can't get through on the phone at all i not happy at all
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ID
#2352746 Review #2352746 is a subjective opinion of poster.
Cons
  • Wont communicate wont respond horrible runed my sons christmas
Loss
$410
Preferred solution
Let the company propose a solution

My order

I order my Nintendo switch on December 15 and I have not received I called fedex and they told me it was still at your facility thats what they are waiting on which is *** I spent almost 800 dollars with yall this year and GameStop customer service is stating its going to another five days which is ***
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ID
#2352730 Review #2352730 is a subjective opinion of poster.

Regarding my refund for online order

Hello I talked to a customer care rep yesterday about 530 Pm cst She helped me with the problem i had concerning my online order for my Xbox bundle . She issued me a refund and said it will take 3/7 days to show in my account . Im still waiting on the refund email that she said would be coming within 24 hours . Can you guys resend the confirmation email detailing my refund please
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ID
#2352646 Review #2352646 is a subjective opinion of poster.
Location
Chicago, Illinois

9 months and counting for refund

I've contacted customer service over to dozen times via email and over the phone. Currently I am told to wait 25 business days for a check. By the time the check gets here it'll be the end of January and I'll have waited 9 months for a refund. Go anywhere else if you're looking for stuff.

User's recommendation: Avoid this place.

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ID
#2351920 Review #2351920 is a subjective opinion of poster.
Location
Norwich, Connecticut

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My package is missing.

Update by user Dec 28, 2020

gamestop lost my package and refuses to give me any help or answer my messages.

Original review posted by user Dec 25, 2020
My package says it was delivered but i didnt recieve. I didnt sign for the package and fedex never came near me.
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ID
#2351842 Review #2351842 is a subjective opinion of poster.
Cons
  • Waiting for help
  • Lack of company responsibilty
  • Ripping customers off not giving them a fair price for sales
Loss
$386
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Online order never received

Hello my name is Jonathan Scott i irdered a tv in November i nevdr received it but i am getting charged fir it through klarna. A representative falsely gave me info about it was gking to be delivered on December 23 but never seen it nor got a real tracking number. Need this resolved or all my money back. Legal matters will take place.
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ID
#2350979 Review #2350979 is a subjective opinion of poster.
Loss
$150
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order

I didnt receive my order I paid shipping fee for to be here for Christmas
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ID
#2350978 Review #2350978 is a subjective opinion of poster.
Location
Smyrna, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Hi my name is Jordan murrell my pro number is my phone number is 469 267-**** my address is 4418 stirling Dr. My order number is 110000****899256 I have been waiting for a month for my order to arrive I have already purchased it online and every time I get a date it...
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ID
#2350581 Review #2350581 is a subjective opinion of poster.
Pros
  • Very unhappy
Cons
  • Lack of communication
  • Online and app customer service
  • Website
Loss
$23
Preferred solution
Deliver product or service ordered