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Gamestop
Reviews and Complaints
Reviews Chart
240K
CLAIMED LOSSES
864
TOTAL REVIEWS
96.5K
PAGE VIEWS
6
ISSUES RESOLVED
Gamestop's latest evil move
Not that it's that big a deal, in the scheme of other horrible practices by this company, but I thought I'd share this little tidbit: Gamestop just jacked up the used price of Call of Duty: Black Ops by $20 recently. Why? Because Black Ops 2 is coming out. They flat out told me so in the store. Kind of shady. I can understand that they want to make a buck, but the day before, the game was $24. Suddenly it jumped to $44. A typical Gamestop move - no respect for their customer base. One can only pray that they suffer the fate of Blockbuster one day.
1 comment
ID
Location
Pittsburgh, Pennsylvania
So my kids pooled all of their money... vacation money, allowance, etc. Mom and Dad kicked in some money and so did we. BOTH of them did this... to get a Nintendo 3DS for Dylan so that he would have one too. We got it at GameStop and 2 days later Target had it on sale...
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22 comments
PissedConsumer1086561
#1086561
Absolutely a joke in customer service.
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ID
Location
Baltimore, Maryland
GameStop Selling Used Games as New-Forest Hills, New York!!!!
I went to pick up a brand new game that i reserved online.The location is on Forest Hills, New York. When I went to get it, the employee who is also I believe the store manager, showed me the game that was in a cd holder open with a badly bent online access code. To make matters worse he went to look for the case and came back and told me he could not find the case. He said someone must have stolen it thinking there was a game in it and that it happens alot. Then he offered me 5% off which would be one dollar off the total if i wanted it. There is no way that this was brand new and gamestop is ripping off the company who created this game. This is not the first time that gamestop has tried selling me a brand new game that is opened which defeats the purpose of being brand new and sealed. They have the excuse that they need to display the case. What they are really doing is keeping all the profit and marking it as new when it is used. I hope Gamestop goes out of business once Xbox and possibly Playstation stops selling physical games.
4 comments
ID
Location
New York, New York
Loss
$20
As a recent former employee, I just wanted to say how the district manager, Steve Key of Rock Hill, SC SERIOUSLY mistreats his employees. I had been with the company one year and six months when I quit my sales associate position July 12Th 2012. I busted my butt for...
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4 comments
PissedConsumer823114
#823114
Once you put in a 2 weeks notice it is at the discretion of the employer to continue your employment regardless of your posted schedule. Don't be a ***
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ID
Location
Fort Mill, South Carolina
Game doesn't work and a no refund policy
I downloaded Abe's Oddysee and learned later that it doesnt work in Windows 7. I had to contact them several times trying to get it installed..finally got it installed and tried to play it. The program began with a couple lines of text then locks up the pc. Each time I tried different things...same lockup.and a hard shtdown. The software wasn't expensive, only a couple dollars, but GameStop would rather lose your future business than make it right. They said I should have checked the compatability...(which is not prvided on their site). I certainly would not reccomend GameStop to anyone
2 comments
ID
Location
San Diego, California
GameStop new game scam
My kids have eagerly anticipated the Lego Batman2 and Game Stop had a promo if you reserved the game before it was released they would give you 5 bonus characters for the game. I have 11 year old triplet boys that have been waiting for this game to be released and were heartbroken when we picked our the game the game after already purchasing it that the extra characters promised were not on the game, only available on the xbox360 and ps3 not on any other platforms previously promised in the promo creative on the counter for all other game systems. I would have gladly returned the game and bought it cheaper at the WalMart next door if wasnt for the fact that my kids had all their friends invited over to play the new game.
4 comments
ID
Location
Columbus, Ohio
Loss
$40
Its used!
So i bought Legend of Zelda: Ocarina of Time for my 3ds last month and it was under the New category so i had to buy it for the NEW advertised price. I get home and put it in my ds and see that there was a save file in use! The clerk gave me a USED game for the price of a NEW game. I was feeling lazy and decided to never go back and try to return it but i bet they wouldnt let me seeing the things gamestop has done to me in the past. I am pissed Gamestop!
7 comments
ID
Location
Gaithersburg, Maryland
Loss
$5
Won't match their own price wtf?
So I will give you the details that lead up to this. I wanted the new star wars xbox 360 limited edition bundle so I traded in my 4gb xbox that put 104 towards the console. Then I sold my wii and all the games and extra controllers to it 400 or more dollars in store credit paid off the console. When I go to pick up the console at the release date they cant find my pre order so I have to stand there for an hour while she looks up and calls a number that takes forever, and then they call the district manager and he tell her and she finds it in 10 seconds. That same day April 3 2012 I bought a PS vita with the 55 bonus stuff 3g and a free downloadable game. I also need to mention I bought Mod Nation Racers with my vita. Come to find out the coupon expired no free game. A week and a half later in their own add you buy any vita and get a game and case free could give a rats *** about the case. I just wanted my 20 bucks back for Mod Nation as it is one of the free ones. I asked them kindly to fix this issue we do not price match ourselves. WTF? You have a return policy of 30 days whats the *** diff if you return and re ring. Spent over 1000 bucks there in 2 weeks and this is how they treat me *** you gamestop.
2 comments
ID
Location
Washington, District Of Columbia
Loss
$20
Poor Customer Service
I have been a GS customer for over 15 years. Generally I have been very satisfied with the service I have recieved at GS when it came to buying and trading games. The complementary services that can't be measured directly like discussing gameplay, features, and game asthetics is what has set GS apart from other retailers like a BestBuy or Walmart where I can buy the same game for the exact same price brandnew. This is especially where the store's (GS) customer service is crucially important. I dont go to GS just because it sells video games, I go to GS to speak with "knowledgeable" and "friendly" people about whether a game or product is worth my limited time or spending my hard earned money on. Recently, I had an encounter with an employee over the phone, where the employee kept putting me on hold for 10-20 minutes at a time. Even when I asked not to be put on hold on a call back, the same employee disregarded my request and proceeded to put me on hold never once returning to the phone. I called GS customer service to ask for contact info for the district or regional manager to report the issue but they would not give out any information. This allowed me to conclude that GS apparently knows how deplorable their customer service is and that they cant be bothered with trying to truly resolve any real problems their customers are experiencing. The funny thing is, I called to ask a really general question about new release and due to poor training of an employee it blew up into a customer service issue. Suffice it to say, Iwill no longer spend my cash at GS based on this experience and principal alone. While GS could probably careless about my little money, I care even less to ever patronize their stores again. Location of poor customer service: GameStop 8455 Crestway Dr, #105, Converse, TX 78109 (210) 310-**** This experience occurred on 03/14/12 @ 12:25 PM
6 comments
ID
Location
San Antonio, Texas
A lesson in patronage?
I visited this particular Gamestop location with my 12 year old son. I have shopped at Gamestop for several years, and never received great service but it was tolerable. But today I was completed embarrassed, discussed, and angered over the service I received. Simply asking a general question, regarding Gamestop's PowerUP program, prompted the manager of the location to raise his voice at me and talk down to me in a completely unprovoked manner. Without going into complete detail, I stated that as a customer my patronage was paying his salary. He told me that I didn't pay his salary Gamestop did; "I bet this manager's IQ is off the chart" !! I asked for his superior's name, which the manager refused to give, and was told that it was none of my business. Another clerk gave me a customer service number to call and the store manager's name. I called customer service and was told the district manager would call me in three days. I am 48 years old, and I have never experienced the amount of total disrespect as a customer as I received today. I plan on filing complaints with the BBB and the department of consumer affairs. This was a lesson in self respect for my 12 year old son. He stated that he was embarrassed for the employee, not for how he talked to me, but because he was an embarrassment to other customers in the store.
2 comments
ID
Location
Dallas, Texas
Bought game for 43.00 wanted to exchange I could only get 3.00 in store credit!!!!!!!
I bought the Mel B workout game for the Play Station Move. I didnt like it and I wasnt satisfied. I took it back a week later to excchange or at least get a refund! Also had a receipt. This guy tells me because it is new and has been opened that I wouldnt get my money back. Well can I at least exchange it the guy says I can get store credit I was like fine my brother can use it. This is where I got pissed he told me I was only allowed 3.00 in store credit what the *** will I get with that? I want answers that sounds crazy to me! Needless to say i threw the receipt at this guy and told him do you see how much I paid for this? He was no help at all. GAME STOP CUSTOMER SERVICE SUCKS! I am very unhappy!!!!!!!!
16 comments
ID
Location
San Bruno, California
Loss
$43
TYPO ON MAGAZINE=WASTE OF TIME
I am a member subscribed to Gamestop. Being a member allows me to get a magazine called the "Gameinformer" every month or so. When i got the recent issue i flipped through the pages and saw an article called "Jak and Daxter Collection". The game was said to be on PS3&360. Seeing how it was released on February 7th i rushed to the nearest Gamestop and asked if they had it. They said it would be in stock within the next few days. After some small talk I brought up how I had a Xbox and the employee stated "The game is only for PS3" I showed him the article and he saw how it said "PS3 360" He said that it was a typo from the magazine and i was very mad. I drove all the way to the store to just be disappointed. I feel like something should be done about this. I went through this trouble because of an error on a huge corporation.
6 comments
ID
Location
Lacey, Washington
I pre-ordered two games from GameStop.com three months ago. The games are due to be released next month. It's been a long time since I placed my original orders at GameStop.com and since that time I've switched banks. I didn't have an account with GameStop (it ain't...
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7 comments
PissedConsumer594278
#594278
This happens, I've been a good customer in the store but the company website blocks me from ordering. Google around, you'll see other people are blocked as well.
Seems like an easy way to lose profits. Amazon is doing just fine with my business when I preorder.
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ID
Location
San Diego, California
Switch and catch with so called free month and game
GameStop hads a Sony bundle pack PSP Vista that includes a free month of Data from At&T and a free download game with this bundle. I find out after getting this great bundle deal I need to sighn up with AT&T and pay for the first month to get this free game and your 2nd month is free. Gamestop told me I should have asked AT&T about it before I got this bundle. They have nothing to do with this free month and game that was told to everyone. They passed the buck so did AT&T when I had asked them.
7 comments
ID
Location
Boynton Beach, Florida
Loss
$40
Not very caring or nice
Gamestop took my money and I wasnt able to download the content now they wont help me or give me a refund, at least it was only a 40$ lesson it could have been worse I dont have 100 words to say.g h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h hh h h h h h h h hh h h h h hh h h h h h hh h h heck Ive been ripped off before Ill get over it.
ID
Location
Denver, Colorado
Loss
$40
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Well, GameStop's prices all vary on supply and demand. Depending on how many pre-owned games of a certain game GameStop sells compared to the amount of trade-in's on the same game all determine the price.
Since Black-Ops 2 is coming out in November, a lot of people are buying it and not a lot are trading it in.
A LOT of games do this when a sequel to a popular game comes out, especially for any call of duty game. If anything, blame everyone who is buying Black-Ops.