Gamestop
Reviews and Complaints

I usually just buy used games and Gamestop and try to buy new games elsewhere because new games will usually be the same price anyway.

You're wrong Steve, the moment you open a game, it is used. Regardless if it has been played or not.

You're joking right? You realize that they do have to open at least one copy of every game to display on the floor or otherwise there would be no copies of anything on the walls and you'd never know what was in stock or not

I would certainly recommend Gamestop to anyone that isn't a *** like you. and it is your fault that you didn't check the compatibility.

if someone opened a brand new Xbox 360 game but when home to realize that they have a Nintendo Wii, should Gamestop return it just because that person is dumb?

no. sorry but downloaded games/new games are non refundable, usually by law.

Gamestop doesn't make those rules. It's decided by design teams and studios. Gamestop just makes sure to inform that it's a preorder bonus, and as most people who are likely to preorder have those 2 systems, that step provided by Gamestop employees is helpful and exciting, by and large.

I ran into the same thing at Game Stop; however, I verified with the store TWICE that the bonus applied to my console as well.

come on, it's just 5 characters. but at least you were smart enough to realize that you can't return a new game.

I bought a new sealed copy of RE6 and it had a scratched to *** copy of tekken 6 and a demo disc from october 2007 :cry :?

@Jenny, I actually laughed at your comment. As YourRediculous stated, the only reason we have to "gut" a new game is when we have to display the single copy of the game on the wall.

It literally goes from game case, to a sleeve, to the drawer with the game case being put up on the wall. Employees are not allowed to take new games home with them with the game check-out GameStop employees are privileged to have. If a store was letting employees rent new games, people will be fired, new employees will be hired.

It is VERY unlikely anyone has ever played the gutted copy of a game you are about to buy and if that's an issue, buy pre-owned. It is such a better alternative to buying new anyways, as you can literally buy the game and a week later, return it for a full refund just because you didn't like it.

How far are you in the game. I collected 19 and a half heart pieces, and am about to defeat Gannondorf.

The fact that it had a save file on it means something slipped through the cracks. HOWEVER, Gamestop does not put new stickers on used games. The unsealed ones are due to the fact that customer STEAL sealed games on racks. So when stores are down to their last copy, it's the one that, ideally, the disc or cartridge literally went from case to sleeve to drawer. As stated from the earlier response, if you feel squeamish about this, Gamestop employees try to be helpful and find a sealed copy.

As for the save file, that could be several things: a dishonest employee (yes they happen in every business) who played it, or an exception made for a raging customer who insisted something or other was Gamestop's fault, so Gamestop returned it as a courtesy, or several other permutations of these themes.

You should have calmly stated that your new game which you purchased already had a save file, could you please get a new one? But, judging by your post, that action may be out of your league.

That's why you should *always* skip buying "New" games that are no in factory sealed. If they don't have it sealed, ask them to search for a store that does.

Most of the time you buy a "new" game at Gamestop, it's simply a used game that has a "new" sticker on it.

well I agree that that's messed up. that's basically not allowed either because personal info or anything that's saved should be deleted before being sold to someone.

like when a store sells a refurbished computer for example. but still, you should have gone back to the store and did something instead of being lazy.

you're a *** and talk like one too. so what if you had to wait like 5 minutes?

at least you got your nerdy looking Xbox 360. they probably had trouble finding the preorder because yours was probably the only preorder for the Star Wars one. and why would you waste your money on something dumb like a PS Vita? and on the same day?

and so what if they didn't do a price guarantee? not all stores do.

well have fun playing video games for probably like 12-15 hours every day and night until the sun comes up. I'm sure you'll try to find some online gaming boyfriends to play with while you play Call Of Duty and Battlefield.

Most of the time, when you get put on hold, it's because there are fifteen people standing in front of me. ALthough I am not from the store you're complaining about, I want to stick up for this.

I only answer the phone if I at least have a minute to spare. Otherwise, I'll let it ring. We try to get as much done as possible with a store full of people in the quickest time possible. It's not always easy to make everyone happy.

Have a little patience for the people that work there. I can almost guarantee they're not standing there laughing at you as you're on hold, they're busy dealing with other customers that are actually in the store.

waaah

You're really so melodramatic that one bad employee means that all your good experiences mean nothing? Way to repay those past, good employees with your patronage!!

When you call customer service, they do not give out numbers to every crazy mom or gaming nerd or child that felt they had a terrible experience so that they can blow up the one district manager's phone. So, customer service takes the info if you can't be helped over the phone, and forwards it so you can receive a call back. As can be inferred, if they're going to take your number to forward to correct the issue, usually it should be a pretty serious issue...not one bad employee.

Further, is it possible that the employee that put you on hold might have been working alone, as is common? Perhaps they had a long line of customers who also get more and more irate if they wait (despite the employee's best effort)? Unfortunately, employees in all businesses have to prioritize during pressing times, and shooting the breeze about games with customers (though fun) has to take a backseat to a line of customers prepared to ring out.

you're a ***. you're not gonna shop there just because of a phone call?

probably because you're fat and play video games all night until the sun comes up, like Call Of Duty with your online boyfriends. look up games online or go learn about them in the store instead of expecting employees to stay on the phone with you, telling you about video games while you probably try to ask them on a date over the phone which might be why they didn't even want to talk to you in the first place.

and besides, how do you know they weren't really busy when you called? if you're going to stop shopping at a store over a phone call that wasn't answered then you have problems.

I agree with you that Game Stop sucks.

But really its not the employees job to make sure you are not wasting your money on a game and getting a lemon. Its your responsibility to look up reviews on a game on different sites to make make an informed decision, dont be so lazy.

Ultimately, the job of the employee is to smile and bear it no matter how rude you are. But, though they are employees, they are still people and not automatons.

I'm just discerning that from your salary comment, you, yourself, are incredibly rude and self-important. So, well done for inciting an employee and then making it your business that they lose their low-paying job in this economy.

1. The policy is not only obviously written on the receipt, but it's a fairly ubiquitous policy. No one returns formally sealed games for the very obvious issues: scratching, not new condition, possibly used promotional codes, etc. Even Wal-Mart, one of the biggest retailers in America no longer does this.

2. I'm guessing if you had bought if used, versus foolishly buying it new, the price would have been drastically lower. This would be for the same reason that the game's trade value is so low. Nobody likes the game, it's not fun, other customers don't want it, it doesn't sell, and you didn't even like it.

3. Once again referring to policy, it is clearly stated that the 7 day return for dissatisfaction only applies to used products.

4. You threw your receipt? Well done punishing a lowly employee for the trade values that are set at the top that, unfortunately, he is bound to enforce. If you use logic, versus emotions, maybe you'll learn something.

what about the other issue involving you being a little baby? that hasn't been resolved.

I did not come on here to get attacked by a bunch of people. I just came on here to express my frustration.

If someone feels like they disagree with my concerns fine. Please dont make negative comments on my post. If you cant help me then dont say anything at all.

This issue has already been resovled.

THANK YOU!

who said you're in a factor in our lives? you only wish.

at least I'm yelling at someone like you behind a computer screen instead of looking for online boyfriends like you. I mean you already think that you're important to me. not only that, you can stop with the little tough comments. because obviously the only think I can say is behind a computer screen.

I mean it's not like I can go down the street to your house and say everything to you instead. loser.

HaHa both of you are *** I'm glad I'm a factor in your life. I didn't come on here for negative comment.

Yall talk big *** behind a computer screen!

Get a *** life. Leave me the *** alone!!

I agree with Ihatederps. mnc0130 is just a clueless ***.

he's probably just some 12 year old kid that finally bought something without his mommy's permission. but it was probably still her money.

MNC you are a derp. Did you fail to read the return policy CLEARLY outlined on the back of the receipt?

I swear some people on this site that are complaining are the same types of brainstems that would drink ammonia and state they didn't know it would hurt them, even though it says it RIGHT ON THE BOTTLE! Social Darwinism has been horribly slacking off lately.....

Leave me the *** alone! Its over and done with!

Go mess with someone else! I understand the process now.

I don't care if you're new to buying video games. it's common sense to know that when a new product is opened, it isn't open anymore.

so how is a store supposed to resell it if your selfish *** returned it? like I said, next time.. buy the game used. then you can return it if you don't like it because it'll still be used.

does that make any sense? just because you don't follow the rules of retail stores doesn't mean you have to use Amazon.

before we know it, you'll buy a game off of Amazon and try to pull the same trick. or you'll return it to Walmart and claim that you bought it there.

it should also be common sense if you played the original Jak and Daxter games which were only available on the PS2.

Epic fail on Billieboyjoe deliverance boy for not calling the store prior to going in. I agree with urmom; stop being a crybaby for lack of follow up prior to going into the store. There is a gallon of bleach calling your name.

Blame GameInformer..Not Gamestop.

oh well, mistakes happen. get over it and you should have also called or checked online to see if they had the game.

especially because if it was for Xbox 360, what if it sold out or something before you got there?

as much as I would like a Jak & Daxter collection for Xbox 360, what are you gonna do? force Gamestop to force the companies that are required to make to make the game?

You had no problem going "all the way" to the store without calling to see if they had it in stock. Even if they made it for the 360; it could have easily been sold out and you would be in the same situation.

Stop looking for handouts. You took a risk by just rushing over to the store.

You failed. Endgame.

I found that out myself after getting that bundle.Gamestop did have an ad saying you will get a free game and it did not say you get a free game after you sighn up for 30 days with AT&T.

I did call Gamestop costumer service about the ad and they read the ad and told me that they will call me back. They never did and took the ad off there website the very next day.

You didn't ask AT&T before buying it. You should have. The people at Gamestop tried to help you, but you are too st00pid.

you're a *** for buying a PSP. especially the Vita.

I'm a *** for buying a 3DS. especially the Wii U. :grin

I'm also a *** for buying the Xbox. Especially their 360. :) :grin

I'm a *** for buying the Atari 2600. Especially their PS4.