
Unclaimed
Gamestop
Reviews and Complaints
280K
CLAIMED LOSSES
979
TOTAL REVIEWS
110K
PAGE VIEWS
8
ISSUES RESOLVED
Gamestop Reviews
Would not refund me $400 for my NEW unused PS4
on Dec 13 I bought a new PS4 from Gamestop against my better judgement (older sons told me they had horrible customer service and never refunded anything).. I was desperate, a hard to find PS4 was at my fingertips and I bought it. I put a $50 playstation plus card inside the box. Bad mistake ! My son didn't want the system, go figure. he has PS3 and likes it better and wanted the refund money for school/books…I said ok, but they would not refund my money. they said it was opened, which the little piece of clear tape was open because I had to get the @(#$ playstation plus card out before I returned it! All of the components were sealed in plastic bags unopened, book, controller and console. They would not refund back to my credit card ! GRRR ! Who does that ? So.. my son listed it on ebay and will sell it today for more than I paid for it. But should he have had to do that? NO WAY !!! *** customer service, *** company.. overpriced everything.. go to COSTCO, SAMS, Walmart, Best Buy, Target.. don't go to Gamestop !! location: Hanes Mill Road Gamestop, Winston Salem NC
2 comments
ID
Issues with returns, RUDE workers!
So I went Black Friday shopping, stood in line for over 1 hr at 12am, in the cold! Bought some Infinity toys, a bunch of buy 2 get one free games, and a xbox live 12 month cards that was $20 off. First off, the live code DIDN'T WORK. I had a long chat with Xbox, which they were nice.. gave me a free unlockable. But yeah, they said it wasn't activated. Gave me a reference # and said I can take it back with no problems. I do so, and the lady gives me attitude. Saying if the code doesn't show up I get NOTHING. Not even sure if it did since I had issues with the games and LOTS more attitude. On the receipt it said "ANY product purchased between 10/1/13 and 12/24/13 may be returned with receipt by 1/15/14. Product must be in resale condition. Package for new must be unopened. So I went and bought a bunch for gifts. If I happened to find other stuff for people, I'd take it back. But NO, only 7 days for full refund (which is the normal policy, the holiday gap is BS)! So she wanted me to pick out other items for a trade in. Luckily my mother came in and FORCED her to give me a refund on everything! I'm a 23 disabled guy with Crohn's Disease. Literally just got done getting blood work not even 10 minutes before that. But my god, that woman was the devil. And the other workers not any better. Gave me death looks the whole time! So in all, I got lots of stress, attitude, -$8 (since she made me pay for a free game, which she shouldn't have), and NO xbox live. Last time I will be shopping in GameStop. Crazy over prices anyways. Most of the items I bought used, I could have bought the cheaper new. Like Bioshock 3 was around $35, could have got it on Xbox (before my live ran out for $15 and saw many sales for $19). I shall stick with Ebay for now on. Cheaper, and if I run into an issue Paypal covers it without the ATTITUDE!!!
1 comment
ID
Location
Brandon, Florida
Loss
$8
Refused to honor exchange policy
Tried to exchange defective ps4 within replacement policy and they refused stating they did not have to honor the policy if they had no replacements in. I tried to get them to just put me on a list and let me exchange it when they had stock and they informed me "it will probably be after your 30 day period is up", basically telling me that they will not be honoring the policy anyway. They then proceeded to tell me to talk to playstation directly and when I did to ask them to send this store some more playstations because they are sold out! Complete ***.
ID
Location
Durham, North Carolina
Loss
$399
Sold a very old, VERY dirty used Xbox 360.
I'm not a picky person. And I'm not looking for fresh, out of the box new quality if I'm paying for a used Xbox. But if you're paying $80 for a USED 360, you're going to assume you get one that was maybe from around 2010. Instead, I got a filthy '06 version. I could not sign out "Dirty Mike" from his Xbox Live account. When I say filthy, I mean the thing was disgusting. I had to sanitize it and clean it with a q-tip because the power chord as well as the console had crumbs and other food (Maybe? God knows what it was) lodged into it. Let's not even talk about the brown smears across the top. Nevermind $80 - I wouldn't have taken the thing for free if I saw it was in this condition. They charge the same for the old white non-wirelessly internet connecting console USED as they do the newer 2010 model that connects to the internet and is much more user-friendly. I would have paid more for the newer one if they had differentiated!
2 comments
ID
Location
Boston, Massachusetts
Loss
$80
New Reviewer
Buy back/ trade-in offer b.s#!+
We the customers purchase these games for entertainment and fun factor purposes, find ourselves drawn to their quote unquote buy back tade-ins and only get pennies on the dollar for which we've paid as little as $5 for a game or as much as $60 turn around n only get a 10th of original price. I went in there with 14 mid-grade games and was only offered $15.69 but went to their site and the same games came to a total $80 gstop is fulla s#!+ . If it wasn't for them being largest retailer for video game software I wouldn't even acknowledge them.
1 comment
ID
Location
Pompano Beach, Florida
New Reviewer
Worse smelling employees ever!
Exactly what I sent their company on this store; "I am highly disappointed in the quality of management your corporation has at the 4315 Commerce Dr Ste 480, Lafayette · (765) 446-**** store. I have a huge family of gamers, to the point I bought several xbox ones. Lately the kind and quality of service I have had at your stores have been deplorable. To the point I recently returned the xbox one I had purchased from your company and just ordered another from target. I had some nephews that desired gift cards to your stores for Christmas so regrettably I had to return to the Lafayette store. Yet again walking through the doors I was overcome by the horrific smell in the store. The employee(s) standard for hygiene that are employed at that store is absolutely the worse foul smell than any retail customer service representative I have ever seen. I have a lot of experience in the field seeing how I had been a customer service manager in the past for a retail change store. When I am going to spend thousands of dollars a year on video gaming items, I expect at least any kind of standards from the employees management employs at the store. The last time I said something to the cashier working when I traded my husbands Call of Duty ghost 360 game in for the One edition, my concerns about the awful order was disregarded completely. Yet I go in again today to see the same awful filthy body order smell still there weeks later. Had I had to wait another 5 minutes to be served I would have left. It took everything I could muster to hold my breathe as long as possible the few minutes I had to stand closest to the raging oder when I was at the register. Your management for this region should be ashamed."
1 comment
ID
Location
Kokomo, Indiana
Loss
$1000
GAME DOESNT WORK
THIS IS THE SECOND TIME I HAVE ORDERED A GAME FROM THESE IDIOTS AND MY GAME DOESNT WORK. I WILL NEVER EVER EVER ORDER ANOTHER ITEM FROM THIS BS COMPANY. YOUR COMPANY SUCKS, YOUR EMPLOYEES SUCK, AND YOU PEOPLE SUCK IN GENERAL. FROM NOW ON I WILL ONLY BUY GAMES FROM EBAY OR AMAZON. *** PEOPLE. AND THEN WHEN I TRIED TO CALL AND TALK TO SOMEBODY FROM CUSTOMER IT SAID THE WORK HOURS ARE FROM 8AM TO 7PM IT IS 8:35 AM WHERE TF IS EVERYONE AT PLEASE TELL ME CAUSE I HAVE A COUPLE OF CHOICE WORDS I HAVE TO SAY TO THE PEOPLE AT GAMESTOP
1 comment
ID
Location
Raleigh, North Carolina
CUSTOMER SERVICE TERRIBLE WILL NOT HELP YOU CRUDE AS WELL
THE ONLINE SERVICE DOES NOT WORK AS STATED THE CUSTOMER SERVICE PHONE THEY DON'T ANSWER WAITED 55 MIN AND NO ONE RESPONDED REFUND-GOOD LUCK ON THAT!!!! EVEN WHEN YOU FOLLOW THEIR INSTRUCTIONS THEY DON'T GIVE THE REFUND UNLESS YOU SEND THEM 55 EMAILS AND CALL YOUR CREDIT CARD CO TO STOP PAYMENT WORST CO. TO WORK WITH OR EVEN GET SOMEONE FROM CUSTOMER SERVICE TO RESPOND GOOD LUCK EVEN WHEN IT IS THEIR FAULT YOU HAVE TO GO THROUGH HOOPS TO GET EVEN A OUNCE OF PROFESSIONAL SERVICE WAKE UP GAME STOP AMAZON LOOKS BETTER!!! AMAZON IS BETTER BY FAR!!
1 comment
ID
Paid double for an X-Box One
Saw a sign that said the Gamestop on Nellis Air Force Base (Las Vegas) had the "hard to get" X-Box One in stock. I went to the counter and asked for one. I gave "Robert" my credit card. He told me it was being declined and he had to make a call. After the call, he said it was declined. I told him I would pay with a different card. The second transaction went through. I left the store happy that I scored an X-Box One before Christmas. I got home the next day (we were Christmas shopping in Las Vegas) and discovered that the first transaction did go through. This means I paid twice for the same X-Box One. I then called the Gamestop consumer line. After one hour on hold (no exaggeration) I was told I have to dispute the charge with the card issuer. Now I will be in a protracted battle with my bank to get the over $500 charge reversed. Buyer Beware! I hadn't shopped at a Gamestop in along time due to poor service in the past. I guess some things never change. I can assure you, it will be a very long time before I ever shop there again!
1 comment
ID
Location
Reno, Nevada
Loss
$540
New Reviewer
2 day shipping took 8 days
I made a cyber-Monday purchase for over $60 and instead of using the free shipping offer I decided to pay for the 2-day shipping. Their website stated 1 day for processing and 2 days for shipping. I finally just received my order 8 days later in 2 separate shipments that they charged me for 2 day shipping on each shipment. On the phone waiting for customer support for 1 hour 15 minutes so far and no representative yet. What is the point in paying for the expedited shipping if they are going to send it out so late anyways. I guess I should of opted for the free shipping, but then again that might not of gotten it here by Christmas!
1 comment
ID
Location
Cleveland, Ohio
Service
Gamestop Shipping Service
Loss
$62
New Reviewer
Can't return my product and get my refun
It's impossible to get an answer out of anyone from a local store, corporate number or anywhere else. I've wasted time, money, gas and energy just trying to handle a simple return. This level of incompetence is unbelievable. How can they be a real business with a 37% approval rate of the current CEO and founder. Why does customer service keep passing me around and keeping me waiting on hold. She answered the call and transferred me to a supervisor before I could say anything. I spent another 20 minutes on hold. Corporate is so unorganized and disconnected with service on the customer level.. I'm furious!! Don't buy a *** thing from this company. Buy it on Craigslist, Ebay or Amazon and you'll get what you want.
ID
Location
Oklahoma City, Oklahoma
Loss
$100
Canceling Peoples Games Without Their Approval!!!
I Pre-Ordered GTA V on the day of the launch and payed it in full price for it but never had time to go pick it up, so I went in today to go picked it up but they said it was already picked up by my brother on the same day he picked up Pokemon Y but he never picked up the game if he did it would of said picked up on the receipt which we still have right now so the only people who has access to the account that day of the pick up was my brother and the Gamestop Employees behind the counter!
1 comment
ID
Location
Hickory, North Carolina
Loss
$65
Trading in a ps3 and rude customer service on the phone
Was planning to get a ps vita, because I got a ps4 and had three ps3s, went there two days ago and they said the trade in is 80. I consider it fair and plan to trade it in the next day. Well the gamestop *** same person turn around and said 48, because I did not have a av cable. Well I did not trade in the ps3. Call customer service about this a guy name ANdrew picked up. I told him how gamestop lied and he told me they don't care at all, and they do not care about me buying from them at all. Well I cursed him out and canceled everything from gamestop. Andrew did not want to say his last name coward. But gamestop lost a longtime customers *** gamestop
7 comments
ID
Location
Biloxi, Mississippi
Cant refund a new unopened game with reciept after 7 days
I went to the gamestop in Jacksonville nc on n. Marine blvd. I had bought the call of duty game for ps4. decided to return it for several reasons but let's not get into tht. It was unopened still factory sealed and we had game less than 30 days. Now if you read back of reciept it says new merchandise you have 30 days to return without receipt and in the bottom states that all purchases of merchandise bought between Oct 1st and DEC 24th can be returned up until Jan 15th. The manager now tells me I only had 7 days to return item And refused to give refund. Went to GameStop on yopp road and they took it no prob said policy is 30 days
ID
Location
Raleigh, North Carolina
Loss
$64
New Reviewer
Sold my pre-order within 48 Hours
Pre-ordered and fully paid for my XBOX ONE on the 1st day pre-orders were made available. Was out of town for work but was going to be back on Sunday 11/24....which was within 48hours of the console's release date on 11/22. I walk in Sunday afternoon and they state they sold my pre-order as I did not come in within 48 hours (They sold it on Saturday night....as according to them the XBOX ONE was available at 6PM Thursday). Requested a full refund of my purchase price immediately. Inexcusable treatment for a long time customer and a fully paid console. My money will now goto BEST BUY/AMAZON/TRU/TARGET.....anywhere but GAMESTOP.
1 comment
ID
Location
Ashburn, Virginia
Loss
$499
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Gamestop
terrible would still be better than gamestops customer service
Yeah go to Wal-Mart to pay 4 cents less than gamestop and get terrible customer service... Brilliant!