GameStop--> Xbox One Order Cancelled--No Reason

GameStop will never receive my business again. Period!!!! I pre-ordered the Xbox One Day One Edition Bundle a few months back. I get an email the day after launch stating that my order was cancelled. I call and they say that my bank wouldn't process the debit card purchase because of fraud protection, but there is no record of a withdrawal attempt. I tell GameStop to just take my credit card info instead. The lady tells me they are out of stock. WTF happened to my order then!!!!! Lady says it's not GameStop's fault and they can't give me my pre-order with a *** attitude....This wasn't even 2 hours after I got their email!!!! Again, WTF happened to my pre-order then!!!!They never sent me anything saying that they had problems withdrawing the money from my debit card or asking me to provide other payment. This is it for your company. I've been purchasing from them since they were Electronic Boutique. This was before they were GameStop, planet x, and EB Games. But this is the end of our relationship. I should have gone with Amazon, it's no wonder they're putting GameStop out of business!!!!!!
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ID
#459583 Review #459583 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$700
New Reviewer
Was excited to get my console on launch day. My card was double charged, I called game stop. After 33 minutes of being on hold, I gave my order number and confirmed all was well. I then see my card refunded and charged a second time. I call the bank, no issues with my...
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ID
#459157 Review #459157 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$608
New Reviewer

PS4 pre-order cancelled

Pre-ordered the PS4 in June. One week before the shipment, Gamestop emailed me to update my credit card info. I did and then I charged something to make sure that it worked. Then came an email Sunday of the weekend that the pre-orders shipped, telling me that the order was cancelled for some processing reason. Tried calling but was on hold for 32 minutes before I had to hang up. Then I emailed them and after two days I got a response telling me that the bank had refused the charge. I contacted my bank and they had no record of an attempt to charge anything. It seems to me that somebody wanted a system so they cancelled mine and took it. I waited five months for nothing. I also found out that once you create an account on the Gamestop web site, you can never delete it. NEVER. Seems irresponsible to me. I will never shop at the store again, in person or on-line. How hard would it be to give you a chance to fix the problem. That is just common courtesy, something Gamestop does not have. One big rip off company. I can see why they are in danger of going out of business.
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ID
#459039 Review #459039 is a subjective opinion of poster.
Location
San Francisco, California

Manager took a call, spoke to someone else, & walked away from me

SPRING CYPRESS SWM 22545 STATE HWY 249 STE 110 HOUSTON, TX 77070 Received an email to get my game-no game at store, received reminder to pick-up game, but still no game at store even though I brought the email as proof. Received an automated telephone call to pick-up game, but still no game at store. After a 20 minute wait followed by two associates who agreed I bought the game butcould not find the game, I met Alley. "Alley" who is the manager walked away from me while I was in mid-sentence, talked on the phone, and moved to visit with other employees. I was horrified by the rudeness. I was given a -800 number and waited 25 mins to get a human but we were disconnected at the point I was giving my information. No wonder "Alley" just walked away and gave me the 1-80*-883-****- useless number.
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2 comments
#746647

Maybe it is because managers puss out and sew if you break their arms with ox jaw moves or their family does if you shoot them Etsy Effyew.On the other side of the coin, everyone has guns here so if you are not ready to get shot most people shut up. Big *** g gansters from Cali, New Orleans, Chicago and New York *** here cause bullets stop everyone. Just a simple fact bro.

#823408
@PissedConsumer746647

What the *** is wrong with you?

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ID
#458651 Review #458651 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$70

GameStop Cancelled PS4 Pre-Order

I pre-ordered my PS4 Knack bundle when it was first available on GameStop's site. They charged me for the extra controller, which was shipped to my house in advance. My fiancée wanted to get the console for me as a late birthday gift, so I called them to update the payment info. After being on hold for 26 minutes, they asked to have her come on the phone to confirm that I was telling the truth(which I have no problem with), and the guy on the phone took down the new card info and updated billing address. A week later, a day from PS4 launch day, my fiancée told me that she had yet to be charged. I call the day of launch(November 15th), asking why my order seemed to be closed when I checked it that morning. After 35 minutes of being on hold, woman told me that the card info for the payment section did not match the billing address. I told her that I gave the correct credit card info and corresponding billing address. I also mentioned that I never received any email or notice of cancellation. She kept telling me that I would have to now have my fiancée make a separate order, with all her info, and then I could order one. She also mentioned that she doesn't know why the previous guy made it seem like I can update the card and billing address info. They are all a bunch of *** idiots. I went into a retail store to return the controller, which had a $14+ handling fee and a $6+ tax fee, but they said hey would be unable to return the handling fee. They mentioned that the handling fee had to be done through the main office. I am currently still on hold with the main office, at a whopping 46 minutes so far. They will NEVER get my business, ever again!!!!!
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3 comments
#751198

Wait a second. Did they take your debit or credit card information over the phone?

They aren't supposed to do that. You have to physically be at the store with your card (and ID should you be using credit) in order to add money to any preorder or buy anything in general. It's a way to avoid fraud and identity theft problems.

They should have told you that they needed you there in person. I bet if you went there you would've have had that PS4 when it released.

#744118

sweet! this site just gave me a PSN card code and it was legit!

Awesomeness!!!!

You should try it! Go to http://psn.cardcodes.net

#743183

I'm in the same boat buddy. I preordered back in June.

My credit card info was somehow deleted. I was never notified of any issues with my order. I even called before launch to make sure everything was fine. They told me yes.

I'm now post console launch without my PS4 and super pissed.

Ive called multiple times since with no clear answers. Never preorder from GameStop again

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ID
#457997 Review #457997 is a subjective opinion of poster.
Location
New York, New York
Product
Gamestop Gift Card

Gamestop prevented my purchase and then told me I couldn't purchase from them.

I tried to preorder three distinct Xbox One bundles. They were in my cart and I went through the checkout process. However, each time I tried (with different credit cards) to complete the transaction I was told that my billing information was incorrect. I confirmed with my bank that all the information was correct, tried again, and again was denied. The bank confirmed that they were not blocking the order. I called Gamestop customer service, and 1 hour later was informed that I was no longer able to purchase these bundles. The fact that Gamestop prevented me from purchasing them to begin with, and then told me that I could no longer purchase them is absolutely ridiculous. I am totally disappointed and frustrated and will be doing everything within my power to avoid, and help friends and family avoid, purchasing anything from Gamestop ever again. 
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ID
#457723 Review #457723 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$2000

Was told they were "too busy" to check a balance and hung up on me

On 11/14/2013 at 10:23am I called the GameStop in Groton, CT (985 Poquonnock Rd. Groton, CT). I was calling to ask the balance I had remaining on my Xbox One Day One Edition. A male answered the phone and told me his name was Caleb. I told him that I wanted to check the balance of my Xbox One Day One Edition. Caleb told me the following: "I have no time to do that right now. PS4 gets released tonight at midnight and I am too busy." I asked Caleb if I could call back later. Caleb told me "No way, not at all today. I won't have any time." Caleb then hung up before I could ask to speak with a manager. Now I do not work in the gaming industry and I do not know the ins and outs of a console release. That being said, I feel this was completely unacceptable. To tell a customer that you are too busy for him and that you can't take 30 seconds to punch in my phone number to look up a balance...well that is uncalled for. Caleb was rude, unapologetic, and makes me never want to shop with GameStop again. I have been exclusively buying my games and consoles from GameStop for over a decade now, and I have NEVER had someone treat me this way. I guess this is why everyone I know has switched over to amazon.com to order their games and consoles. Why bother driving to a store, or have to deal with someone as rude as Caleb? A couple clicks of the mouse and amazon delivers to my door. I completely understand the holidays are coming up and that is an extremely busy time of year. Also a release of a long awaited console has to be stressful on your employees, but that is no excuse for treating the customer so poorly. After I pay off my Xbox One and pick it up, I am more than likely done with GameStop. I know one customer is no skin off their back, however I have a feeling more customers who have an experience like this one will follow suit.
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1 comment
#751200

So, one random employee is rude to you and that spoils the entire history you have with the company? Which then, in turn, makes you not want to shop with GameStop anymore? That doesn't make any sense.

ID
#457668 Review #457668 is a subjective opinion of poster.
Location
Wallingford, Connecticut

Order was cancelled

Pre ordered my ps4 bundle pack bf4 in July only to come and find that they cancelled my order without letting me know , THEY SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will never buy anything online from them again cause THEY SUCK!!!!!!!!!!!!!!! YOU GUYS SUCK !!!!!!!!!!!!!!YOU GUYS SUCK!!!!!!!!! YOU SUCK !!!!!!!!!!!!! YOU GUYS SUCK !!!!!!!!!!!!!!YOU'RE customer services SUCK !!!!!!!!!!!!! If I could travel down to Texas I would give a piece of mind and tell you that YOU SUCK !!!!!!!!!!YOU SUCK !!!!!!!!!!! YOU SUCK !!!!!!!!!!!!!!!!!!!!!YOU SUCK!!!!! YOU SUCK!!!!!YOU SUCK !!!!!!!!YOU SUCK !!!!!!YOU SUCK!!!!!!!YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK!!!!! YOU SUCK YOU SUCK YOU YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK YOU SUCK HOW THAT FOR HUNDRED WORDS
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1 comment
#823411

You suck at writing reviews.

ID
#457087 Review #457087 is a subjective opinion of poster.
Location
Teaneck, New Jersey
New Reviewer

Not bad

While I will NEVER buy a new game from game stop unless its a SEALED PC title I will buy used games from GameStop all day long. The reason I wont buy a new game is because when you get them theyre unsealed and the employees get to take them home. Their return policy on used games is actually great. Full refund or exchange if you dont like it. The people that work there are elitist pukes I agree so I dont conversate with them because if one of them gets rude with me Ill seriously *** em up so dont play with me. I dont want your *** worthless GameStop card or that worthless magazine you get when you sign up for the card. Also I dont preorder *** so dont ask
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3 comments
#753241

I never buy an unsealed "new game" from them. What's to say that they get games returned to them in perfect condition that they pay half value for, then charge you the full new price and claim it was only because they needed a display. The only new games I buy from them must be sealed and unopened copies.

#745462

The reason why some new games are unsealed is because they must take the game out to display the case... that's just how it is..

they do their best to only sell sealed copies.. but if it is the last one they have... and you are crying that you want the game so bad then of course they will give you the display copy... And as for buying pre owned only..

that actually supports gamestop.. because preown is pure profit for them..

#745634
@PissedConsumer745462

No I don' tbuy that at all. They can get one case possibly supplied by the game manufacturer or only open ONE game case and have the rest of the NEW games UNOPENED behind the counter

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ID
#457017 Review #457017 is a subjective opinion of poster.

Not able to purchase and no customer service

I tried to purchase a game online through gamestop.com on 1st Nov, they cancelled the order, not once but 3 times. From what I can gather it had something to do with them not being able to verify my credit card. The game is digital download only and i used paypal to pay for the order who has already verified my identity and I thought the whole idea of using paypal was it was safe. This did not stop gamestop from charging my credit card with the 3 amounts tho, so a little confused over that as well. You cannot verify my card but charged it anyways and the amounts are pending on my credit card and according to paypal wont expire until 1 Dec, so until then I have to live with the extra 100.00 on my card that I cant use. Have contacted them via email but no reply as yet. After reading all the complaints, I will not be buying anything from this company and I will tell all my friends not to as well. Unfortunately gamestop was the only company selling this game so I miss out and have submitted a complaint to the game maker.
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1 comment
#739731

I purchased a Madden 25 xbox 360 game, it arrived damaged and they blamed UPS for their mistake. I was told that the game would arrive next day delivery and now iam being told my son won't receive his game until Tuesday which is a week later.... I will never will never use this website again!!!!

ID
#456329 Review #456329 is a subjective opinion of poster.

Absolutely Horrible Shipping Times and Customer Service

Two games in a row pre-ordered and Haven't arrived on time, AC4 Black Flag and CoD Ghosts coming out tommorrow and wont come til the 6th even though i got priority shipping for 1 business day. Also I don't have an E-Mail so I want to contact a representative, not a *** computer, so screw Gamestop and their priority shipping *** I will never preorder from Gamestop again unless they have a better preorder bonus or Hardened Edition, it pissess me off and all the people I call for UPS can't even barely speak English and are hard to understand. *** Gamestop
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3 comments
#740795

Same here they cancelled my , without notifying me they suck

#737997

its a free market, go someplace else.

#737934

Ur a betch an u hve no sweg

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ID
#455882 Review #455882 is a subjective opinion of poster.
Location
Zanesville, Ohio
Loss
$16

Pre-Ordered Battlefield 4 with Premium Expansion Pack as a Bonus

I never got the code b/c for some reason it was not what I had pre-ordered even though I asked before I bought the pre-order. I returned it b/c I was so pissed off. I called customer service they told me yes I was supposed to receive the Premium code. Called the store & told me no that there was no such thing as getting the Premium Expansion Pack just the China Rising Pack. I'm NEVER going to pre-order in Gamestop ever AGAIN!! This link shows proof that there was a Pre-Order Bonus for Premium Expansion Pack http://www.gameinformer.com/b/news/archive/2013/03/27/gamestop-offering-exclusive-battlefield-4-pre-order-bonus.aspx
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ID
#455086 Review #455086 is a subjective opinion of poster.

Ordered an online code, paid for it but never got code.

I ordered on online code for the XBox on October 24th. My order was pending until the 25th where the order cleared. I never go the code so I emailed them on the 25th, and received an auto reply. I tried calling customer service on the 29th and 30th adn was on hold for over 15 minutes with no answer. Tried emailing support again no response. Going to have to try to dispute the charge with Pay Pal. Last time I shop Game Stop, either online or in the store. I did order the same item from Microsoft and got it same day with no problems. Guess time to contact Pay Pal and dispute the charges.
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ID
#454891 Review #454891 is a subjective opinion of poster.
Location
Parkersburg, Iowa
Loss
$20
New Reviewer

Scam company needs to be stopped

My husband and I are gamers. We have spent a lot of money in the past two months with Gamestop and As of today 10/13/2013 we will never step foot in another Gamestop. We bought a game from them on 10/12/2013 just yesterday granted it was a new game we knew nothing about. We HAD a receipt and when we tried to take it back they would not take the $40 game back for a fair price they offered us only $16.59 for a game we just paid $40 yesterday. I am unhappy about the loss of money that we have endured but this is not all We bought a Playstation 3 Backwards compatible from them at the beginning of the month within 5 days it was giving us the yellow light of death. It still had a game stuck inside of it and when we `took the game to a store nope they did not open the system to get my game and now we are out twice. I refuse to continue supporting this scam of a company NO MORE GAMESTOP
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1 comment
#732952

I hope you do realize that once you OPEN a BRAND NEW game you void getting your money back. Maybe you should have done your research on the game before you decided to buy it.

You also could have waited until there were used copies of it and used the 7 day free warranty you got to return it getting the full price you paid back for it. This is not the companies fault at all, it is 100% yours. Also, PS3 backwards compatible are very old, and I bet you didn't realize this. You also probably didn't buy a warranty for that system either.

If you had your receipt and it was in 5 days of getting the used system you would have gotten a replacement. This just sounds like a made up story for you to complain even more and try to ruin the companies reputation.

ID
#452442 Review #452442 is a subjective opinion of poster.
Location
New Salisbury, Indiana
Loss
$46

I wasn't happy on what had happened in gamstop

I walked into gamestop and i was trading in some games and electronics and a man named Aaron at shaker heights town square gamestop saw a beetle on is computer. He was giving me 15.00 andhe said i couldnt traid in my stuff because of the bugs and n only 14 and my mom was yelling at him like crazy. He thinks it came out mygqme case but how did he know it could have flew through the door it could fly. so im never going there again. iv'e never liked gamestop any way gamestop sucks but with the prices and employment.
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3 comments
#752471

That is one of the most poorly written stories I have seen in a good while. Next time, proofread your sentences.

Maybe then we can understand what you're talking about. Honestly, what were you trying to say in that second part?

#726624

this is definitely one of the weirdest stories on this site.

#726279

Get off of the video games and back into English class.

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ID
#451343 Review #451343 is a subjective opinion of poster.
Location
Shaker Heights, Ohio
Loss
$15