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Gamestop
Reviews and Complaints
Reviews Chart
240K
CLAIMED LOSSES
864
TOTAL REVIEWS
96.5K
PAGE VIEWS
6
ISSUES RESOLVED
Gamestop refuses to give me my money back
Ok to make the long story short, I got a coupon for buy two get one free bought these on different stores because they did not have all of them in one store: Dark souls $28 bought with a coupon also to take some money off MGS HD $31 Mass effect 2 free Guy offered a free game for 7 more dollars, got: Condemned 2 free Fallout $7 Asked if I could modify this arrangement if I changed my mind, they said yes, I asked this because I havent; touched a game since 2006 and I am just noticing that a lot of games are giving me ad motion sickness. But I was stocking up that day so I got, no coupon: Dragon age- $18 Fist of the north star- $18 Bioshock $8 So after a few days, unluckily, Most did give me motion sickness, decided to keep mgs and dark souls (it's more of a collector's thing, even if they make me sick I would keep them), asked if it would be fine to just pay for KOF 13 (because fighting games do not give me motion sickness so far, so I wanted that instead of MA 2) return my free game and get dark souls for free, since it's the cheapest, they said it was fine. So I come into the store within the time that was necessary (7 days) after the transaction which is confusing to the employee, so he tries to do everything fast because of the line, he ends up returning 18 dollars and charging me for KOF 13, so now out of 50 dolalrs worth of games, I have 18 and no free games, I ended up paying for KOF too, and I now got no free game. I couldn't stay and complain even if I inisted so I decided to call later. No one picks up the phone, I call another gamestop, explained the situation and they told me they could help me, they only made matter worse and gave me a new recipt saying that I got MGS HD for free, no money back, I am the same as before...except without any records now. I can only hope I can recover them somehow (as I said, I had no time to get uppity about it), because even after I complained they insist 50 dollars worth of returned games is 18 dollars, even tough I payed in cash they insist it said I did so with a gift card AND I got no free games, so My coupon was not taken into consideration. So my question is, should I just keep pressing this issue on the manager or who would I contact? I have very limited time to deal with this but 50 bucks is a lot of money in my books, to lose over faulty math from a gamestop computer specially when they said everything I wanted to do was fine!.
ID
Location
Tijuana, Mexico
Product
Gamestop Gift Card
Loss
$50
Gamestop refuses to give me back 50 dlls
Hi, I live In California, Chula Vista to be specific. Before we star, this is gonna be long and complicated, so please bear with me. I admit that because of time constrains I could not deal with this in a lenghty manner, but here's what happened, I was stocking up on cheap games since I havent' had tiem to game since 2006, I bought dragon age origins, fist of the north star, both for 18 dlls, bioshock for 8 bucks, and went pro, they gave me a buy two get one free coupon, and decided I wanted MGS hd, dark souls and mass effect 2 as my free game (it's cheaper than my cheapes bought game), it was a mess since I had to go to three different stores because they didn't sell all of them pre owned at one location. In the third location, the guy offered me to get 7 bucks worth of a game and get another one free, and I said sure, why not, I just asked if I changed my mind I coul also modify or return the coupon bought games, he said that was fine within seven days. then I started to notice that, like some games recently, these gave me motion sickness for the most part, bioshock was the worst, so I decided to return them, all of them, and simply get KOF 13 as I played the dmeo and no motion sickness was to be found (and to be honest I have not had a lot of time to play the mgs and dark souls, but I will keep them even if these too make me sick just for the collectible factor). Ok so here's a little complicated bit, I bought dark souls originally with a 20 percent off coupon so it made it 28, since Iw as getting MA 2 that would fit the criteria still, but I asked if I could just pay for KOF 13 and since dark souls is the same price, just make that the free one and get the 18 bucks back. SO we have return dragon age, fist of the north star, fallout 3 and condemned 2 (those two I got when the guy said I could spoend 7 more bucks and get one more free) and bioshock, stay with mgs, buy KOF 13, and get dark souls as my free game, I realize it's a little complicated but it was within the offer's timeline of modification and returns. I go to the Gamestop and of course, the guy is confused, and he is astounded by how much I am returning, I tried to explain the problem but, and not to blame him, there was a line waiting and he wnated to do it real fas, coupled with the fact that I had two gamestop recipts because i had to go to different stores, I understand the confusion, but still...anyway, I went there explained, and he says ok, but he says he can't give me cahs ebcause it says I used a "gift card" which I did not and I don't know why they put that there, at the end I ended up with 3 games, KOF 13, MGS HD and dark souls, the problem is I got 18 dollars back from my return (he gave me a note saying I couldn't return anymore games, I'm fine with that) and he charged me for KOF 13, so I payed all of the games, do the math here Dragon age - 18 fist-18 fallout-7 bioshock-8 that is 51 dlls, I got back 18 dollars and I got charged for KOF 13, so that means I didn't get any free, and I think he used the return money to charge me for KOF 13. He was complaining about holding the line and it wa sall just a mess, and we are busy people we got stuff to do I had to get back for a class, I had to do this within the timeline to return the games, etc, so I insisted it was wrong but I really had no time to stay and complain and make a fuzz. I called the store later that day but no one picked up the phone (at 6 pm), SO I called another store see if they could help, now I think they just made matters worse, since all he did was give me a new recipt that says MGS is free...but I still only have 18 dollars, not to mention someone put gift card when I payed in cash, I ended up the same and now my recipt has no record of me ever byuing or returning dragon age and the rest, I can only hope you guys can give me suggestions, because I suspect I am screwed, I realize 50 bucks might not seem like a lot to some but I have to make every penny count, and I am either retarded with math or the computer is because I don't see how returning 50 dlls worht of merchendise WHEN I already payer in cahs for MGS and dark souls gets one 18 dollars in change. I can only hope they keep some sort of record or te guy at the original store recognizes me and the situation, even if you think it's too much of a return or that I am at fault for my constrained time, I asked about everything I was doing and the employees told me everything was fine to do ad I did it within the time necessary, yet they insist that returnign 50 dlls equals 18 dollars and they never even recognized my coupon or membership since I was charged for all three games.
4 comments
ID
Location
Tijuana, Mexico
Product
Gamestop Gift Card
Loss
$50
Took the money and ignored us. No regards for customers!!
On Febuary 2nd, my son Matthew and I went into Gamestop. My son reserved a game awhile ago and paid the 5.00 reservation fee. Then after awhile Matthew decided that he wanted the special edition so he went to Gamestop again. They looked him up on the computer and asked that he pay another 5.00 for the upgrade. So he did. When we went into Gamestop to pick up the game my son told the guy George that he reserved the game twice and p!aid twice. George (the clerk) looked it up and said they combined the two requests into one. I mentioned again that he had PAID twice but no response. JUST IGNORING ME!!! I told my son that this isn't a donation and we are entitled to our money!! I'm tired of companies blowing off consumers!! GAMESTOP obviously doesn't care if their customers are treated fairly. It's not so much the 5.00 is the fact that we were ignored and they didn't care. EXTRA MONEY for them!
7 comments
ID
Location
Spokane, Washington
Loss
$5
Game Stop
I bought a game for my son. Took it home and didn't work. The next day we tried to exchange it. I was on the phone and sent my son into the store. He came out crying. I went flying in there and the clerk said tough. You should of bought insurance. I said give the the phone number to corp. He gave the number. After 20 minutes on hold they said they would have a DM call me. That was last week. And the last time we'll ever go back. Over the last few years we've sent thousands there. What a rip off.
8 comments
ID
Location
Lone Tree, Colorado
GameStop Incorrect Shipments
We ordered some electronic Game cartridges, and less than half of the items received were the correct ones. After sending back the incorrect ones, we received one correct one, and one incorrect item. I'm an understanding person, but the incompetence of the order-filling and the lack of support from the local retail store, plus all the time, stress and gas I have wasted trying to deal with this company has made me vow never to shop with them again. On-line customer service help was friendly, and varied form immediate answering to waiting on-hold for half an hour. But in the end, getting the products we paid for has been ridiculously difficult.
ID
Location
Tacoma, Washington
Michael B. I regret to inform you that I am unable to purchase anything from your company GameStop.com. You have a superb system. Your system even keeps honest buyers from buying anything from you. Don't worry too much about it though because I found the same...
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3 comments
PissedConsumer735552
#735552
I hate, HATE Gamestop! I've given up trying to give them my money and lost out on a lot of exclusives as a result. Yet, another problem that could have been solved with something like Paypal.
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ID
Location
El Paso, Texas
I have had it up to here with both Gamestop, Moviestop, and FYE! These people buy stolen goods all the time and when you attempt to search it out they are all "wellll I cant tell you that." My Sister had a dvd set with her name clear as day written on it and she goes...
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8 comments
Taylor
#435550
Exactly, it is not gamestop's nor fye's fault that your PRODUCT got sold. They aren't getting paid to investigate. They are getting paid to sell the products they were GIVEN.
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ID
Location
Macon, Georgia
Loss
$380
First they *** up our $270.00in store buy went back 50 miles one way then they give us the wrong ga
We went to buy a xbox 360 for our sons 6th birthday, paid extra so all 6 of the games had books. They took them out to check something out. Then Justin from Sioux City IA didn't put them back. So we had to drive 50 miles one way to get them. Thought it was an honest mistake. So we bought 3 more games. Then come to find out they sent the wrong game in the case, a 20 dolar game, so now we have to drive 50 miles one to get the right game. Now that makes 200 milesfrom our time, gas money and you know thats not cheap. I also can't cal anyone to complain about it. So my son can not play the game he wanted to. A 6 year old , birthday boy, This is NOT good service! I am extremey upset, he waited amost a year for that system. We paid all that $ and it is going to cost more out of our pocket. Something HAS got to be done about this!!!!!!!!!!!!!!!!!
6 comments
ID
Location
Champaign, Illinois
Loss
$100
This company will end up just like Hollywood Video
I don't know what upper management has been thinking, but Gamestop of Bristol has gone WAY down, the store manager Mike has horrible people/management skills, another employee Trina smells like Pot most of the time, and the other guy there Brendon is an ***! The three of them running that store is such a mistake! What happened to Brian/Dawn/Chris?? The three of them had great customer service skills, knowledge of the games and were good employees, I see Brian only on Mondays, they let Dawn go, and Chris is one maybe 1 day a week. I'm telling you you guys are going to end up just like Hollywood video, I constantly hear brendon scanning something in wrong (doen't that cause shinkage)? Mike is an *** and doesn't know how to tal to people, i didn't know people like that get management positions (unless he's screwing someone above him I don't see how he got that job)!!!!!!
1 comment
ID
Location
Dallas, Texas
Gamestop Craps [4155 US 29, Lilburn, GA 30047]
It's an Unpleasant evening today... I went to Gamestop to cancel my order... 4155 US 29, Lilburn, GA 30047 store#2258 When I approached the store associate named Joseph (fat white-guy), a manager, I believed, I told him I want to cancel one of my preordered games. He asked me why I said b/c I don't want it anymore, and he asked me why do I want to cancel now. I told him I don't need it anymore, I've changed my mind. I told him I want to cancel BF3, and he called me crazy. At first, I thought he is joking, but he called me crazy again. His attitude is he doesn't want to cancel the game & giving a hard time, but I told him I just want to cancel it. He finally cancelled, and threw the receipt on the counter in front of me! Like he meant GEt out of my FAce! But I keep my cool, and I didn't say anything yet but b/c I almost cussing him out in the store! How dare that disrespect M0therFuker did that. He is a disrespect/@sshole/retarded-moth3rfuker!!! I'm a customer, I have every RIGHTS to cancel my order!! I want to inform you guys that DO NOT VISIT THIS US 29, GA store anymore! This @sshole got no respect for customer! Better yet, don't shop at Gamestop at all!!
5 comments
ID
Location
Stone Mountain, Georgia
I know more then gamestop employees
on September 6th i went in to gamestop to trade in some games to see if i could get the money to buy dead island if they still had a copy of it when i walked in to the store there where 2 costumers that the cashier was dealing with the other employee was just standing there it took him 5 min to help me well he was trading in my games i went to see if they had any copy of dead island they did so i garbed it and look around for a bit when he was done i was told i got 68$ for my trade in i wasn't 100% on buying it because i had read it had a bad story line and game play lacked so i went up to the employee that helped me and asked what he could tell me about it in a board tone he told me he couldn't tell me anything about it it just came out i had just looked it up for 5 min and knew more about the game then he did i was pissed so i put the game back and got some different games i know it was new but i knew more about it then he did i didn't get the because he could tell me anything about it other the that i have great dealing with gamestop
3 comments
ID
Location
Overland Park, Kansas
Game Stop Customers Worth Less Than $29.99
LONG, LONG term customer, with 2 teenage sons who one every gaming system in existence (all purchased from Game Stop), the first to pre-order games... have spent thousands of dollars at Game Stop. Purchased Star Wars the Force, Unleashed for the PS3 ($29.99) on Tuesday with Overnight Shipping, UPS erroneously marked it as delivered on Thursday. Called Friday to report and seek a replacement (as it was a gift for my son). Was advised that a replacement could not be shipped until Game Stop completed its "investigation." This process of "tracing" the package would take 10 business days. When asked to speak with a supervisor and gently remind them of my long term purchase history--I was placed on hold 3 times (for 3 minutes or more) and told that representative had spoken to supervisor and the policy stands. When asked additional times to speak with supervisor, was finally transferred to Jamie at extension 7632, who proceeded to tell me that the policy was to protect Game Stop from customers who would abuse them. I reminded him to view my account, 16 purchases in the past 3 months alone--he said it did not matter, they must be protected. Directly asked him to explain to me why Game Stop would be willing to lose a long term customer who has spent thousands, just this year alone over $29.99. He said, "Well ma'am that is certainly your choice." Final resolution: I wait 10 business days for UPS investigation. Upon it going in my favor, I could receive a refund in 5-7 business days if their claims representative approves it. If UPS erroneously find it was delivered in hand, I have no recourse. If the claims representative does not approve the refund, I have no recourse. My final resolution: To NEVER, EVER spend another dollar of my hard earned money at Game Stop and to find alternatives. I would rather spend more money to avoid the drama (total customer service call time 2 hours) of dealing with a business that sees the value of my business as worth less than $29.99. #EpicFailGameStop
3 comments
ID
Location
Los Angeles, California
Loss
$29
They ripped me off
okay so i traded in my old playstation portable 1000 and i was told i would get 35 dollars in store credit. a few weeks later my giftcard came in the mail and it said i had a balance of 18 dollars on the card. i was ripped off and will never ever shop at best buy again. also, i bought a playstation 3 game and after i beat it twice, i was going to return it, but they wouldnt let me! terible return policy they have. if you want to buy or trade in video games, i suggest you go to gamestop instead.
2 comments
ID
Location
Pleasant Grove, Utah
Loss
$82
GameStop fraud
Recently I bought a brand new game final fantasy from GameStop at 202 WALTON WAY, STE 172, CEDAR PARK, TX 78613. Game was for xobox360 and should have 3 DVDs inside. When I opened the pack, I got only one DVD. I went to gamestop for replacement, guy says, he does not have replacement and will not refund. He asked me to go to another store at lakeline mall, Austin, Texas. I went there. Guy gave me 2 used dvds instead of new one. After some arguments, he agreed to refund the money. Point is, beware of such malpractice from GameStop. Please buy games from any other place but gamestop. You will get better deal and much more polite customer service.
ID
Location
Plano, Texas
Loss
$29
I am not happy with Gamestop of Bristol AT ALL!!!
I am writing this to let all of the locals as well as any future customer know what to expect. I think it is ashame that the good employees (Chris and Brian) never get recognition, they only get written up for store numbers being low or because there LAZY managers decided not to do there end of the work! I have (on more than 1 occasion) found Andre (the store Assistant manager) doing nothing while Brian and Chris are working there butts off to either sell items or fix the stores appearance. I constantly see Jake (another employee) watching Brian and Chris like he doesn't have any work to do himself. He is one of Andre's friends (i'm sure that's why that *** got hired), so he's always looking to tell on them when they are the ones actually doing there job! If you were not already informed, or caught on, Andre and Dawn are dating which makes it unfair in more ways than 1. It's always 2 (Andre and Dawn) against 1. Andre is constantly changing the schedule without giving certain employees (chris and brian) a heads up so they are not late. I heard everyone was written up by the district manager due to sales being down....HELLO who really has money to buy games all the time and if we say we DO NOT want an edge card the first time, WE DON'T WANT AN EDGE card the second or third time, I hate people asking me that more than once and so do ALOT of other people!!!!!!!!!! I rally hope Chris and Brian get some good reviews and a raise, and I hope Andre gets let go for his LAZINESS and Dawn gets let go, or written up as a FINAL warning!!
2 comments
ID
Location
Dallas, Texas
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As a past retail employee, the following happens when you do a B2G1 return, with promos on one of the 3 items.
They return all 3 items AT THE PRICE YOU PAID FOR THEM AT. If you had a promo price on one of the items, you only get the promo price back, not the full price.
They zero out the item that was originally for free. That leaves you with what you originally paid.
They then add the new items to the transaction, and zero out the -cheapest- of the items. If you kept one of the original items at the promo price, they discount its price back to the promo price. If this new total is greater than what you had before, you pay the difference.
You can only do one of these kinds of returns ONCE to avoid people attempting to juggle free games around.
From what I gather in your poorly laid out and horrendously spelled post, you returned things, bought more expensive things, and aren't happy that you had to pay more because the more expensive games ran over your return credit.
Learn to math.
that's what happens when you makes things complicated. of course I'm going by what the comments say, the original post looks too long and dumb to read.
Well, I didn't really HAVE a choice but to shop at multiple stores, the games I wanted were not in only one location, they were spread all around, and why should I be forced to buy games I don't want just so the coupon thing can be done at only one store at their convenience. I am not trying to make them a villian really, I realize the transaction was complicated, but that's not the point, each store was informed of what I was going to do before I went did it and they said it was completely fine, the returns were made on time and I had all necessary things to do so, a simple mistake of stress on the part of the guy who made the transaction that didn't even let me explain clearly what I was going to do.
Also, I realize internet anonimity puts a magic pair of balls on a person, but don't call me a "bored retard" ***, I'm dealing with an unexpected circumstance when I was told everything was in order. Anyway at the end I'm think I'll let it go, I now know what to do and what NOT to do next time ( a much more helpful person on yahoo answers gave me the advice that even if other stores claim they can help me, they'll just makes things worse, live and learn I guess).
You are making things too complicated for them. It's not their fault you chose to shop at multiple stores and then want to only do a partial return.
This is your fault. You bored retard.