Hello, my name is Amanda and this is my story... I've been quiet about this long enough! Before Christmas of 2010, I went to the GameStop near my house to check on a game I've wanted. The cashier there told me, yes it was in the area, but not in their store, but a store about three miles away in the local mall. I don't have a car, I ride a bike, so I hopped on the next day and rode out there hoping that they would be there when I arrived. I arrive and the two clerks look it up and than discover, it's in the back and not just that one, but the entire series so far. I already had the second one, but the first and third ones were there in pristine condition. I collect games, so as a collector, I was so happy. There they were right in front of me, ready to go, discs are perfect, the cover art is perfect and the little books are also perfect. I tell them I'll take them and take out the cash to pay. And do you know what they said? Sorry, we can't sell them to you. I stood there for a few moments. Why not? I ask, they said because an employee has dibs them before they're even available to the public. I tell them I'm here ready to buy them at full price and you're saying no. They basically said yes. When I complained to their manager, he all but ignored me, so I decided to write a letter to the corporate head quarters. I got a generic letter and a key chain with the DS logo. I wrote again and again and now I have a pile of key chains in my room! Why am I writing this now after all this time. Yes, I'm still bitter, but worse when I went back a few days ago, I saw the clerk and another clerk I actually knew. I smiled at my friend and and ignored the other clerk. When he asked why the cold shoulder, I told him. Instead of apologizing or asking what he could do in the future to make me, the customer, feel better, he laughed. He laughed at me because I was still angry. My friend knows how I think and he tried to calm him down and told me the employee who reserved the games was fired later on, isn't that karma? No, it's not. But this is a start. All Central Floridians, avoid the GameStop in Altamonte Mall in Seminole County. They take all the good and rare games for themselves and apparently the company doesn't even read complaint letters, but if you need a new key chain, I know where you can get one.