Terrible Customer Service, *** Policies

Child got DS3 game as birthday gift, but already had the same game. Friend said it was purchased at Game Stop and gave us the bag but no receipt. We went to bring it in so we could at least exchange it for something else in the store, but they said without a receipt, they wouldn't do anything. Let me get this right... you buy used games, but won't give me ANYTHING for a new sealed game in a GameStop bag? If that wasn't bad enough, the "assistant manager" behind the counter was very dismissive and downright unhelpful, and when I said that I thought that they provided terrible customer service, the 10 year old girl working the counter said, "HAVE A NICE DAY!" really loud and rudely. Your company will never have a penny of my business and I will tell everyone I know about my bad experience.
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1 comment
#751819

It's common sense 101. If you don't have the original receipt for a product, you can't return it for money back.

It's a policy found in every retail store. For all they knew, you probably stole it or bought it somewhere else.

GameStop bag or not, sealed game or not, without a receipt they cannot help you because there is no way to prove that it was bought at GameStop. Same goes with every other retailer around.

ID
#449510 Review #449510 is a subjective opinion of poster.
Location
Davie, Florida
Loss
$30
New Reviewer

Absolutely horrible customer service!

I do a lot of shopping with my local GameStop in Lenexa, KS. That is, until a run-in with a specific manager. I had GTA 5 pre-ordered in full and was eagerly anticipating its first scheduled release in early spring. When I found out the game was being delayed six more months I decided to cancel that pre-order and put that money to a game I could be playing right away. When I told the employee I wanted to cancel the pre-order and purchase another game he laughed (yes, literally laughed at me) and said "Dude, your money isn't going anywhere." He then was very disinterested in helping me any further. As much as I know GameStop would love to keep my $65 in the bank for the next six months and collect the interest, I'm sure as a company you can understand why the consumer just doesn't feel the same way. Whatever happened to good customer service? Why do your employees consistently question why a customer wants to do something? If I want to cancel a pre-order, just do it. Don't laugh in my face and talk to me like I'm ***. The same thing happened when I went in to cancel a PS4 pre-order. I decided I wanted to get an Xbox instead and when I went in to cancel, the employee (a different employee at a different location) looked at me and said "Why the *** do you want to do that?" Seriously, GameStop, there is either a serious lack of training going on or you just flat out need to hire better people.
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2 comments
#740875

i never buy any thing from this place again

#720411

Im an employee with the company and you ARE allowed to cancel your pre order. If you have an id that matches the name of the pre order, you can do what you want with it or take it back in its original form of payment.

Ask for the store manager, district manager, or regional director. And do the survey on the receipt.

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ID
#447182 Review #447182 is a subjective opinion of poster.

Very poor customer service

when my child and I entered the store, we were not greeted. The man behind the counter was working on another customer game system. He stopped to check out the lady in front of me, then told me that I would have to wait for the other clerk to come from his break( outside smoking and texting). I was at a loss for words. How is it that he could stop n help the first customer but not help me as well. My son and I had a similar experience like this month's prior. The customer service is absolutely horrible and I will not continue to patronize game stop if they don't get better with their customer service!!!!
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4 comments
#753354

i called customer service, because of a gamestop employee lied to me about a trade in, and tried to *** me, on a psp vita, i told to a customer rep, and they told me straight they do not care, about my businesss, or do not need me as a customer. As a resultI will never shop at a gamestop again.

#751820

Sounds like you're being a little too entitled here. The employee was already with a customer.

They can't just drop what they're doing to help you. If you were a little more patient, they would have gotten to you.

#726627

reread your own story, crazy person. the lady in front of you was THE LADY IN FRONT OF YOU.

she was there longer. learn how to be patient, what a great example to set in front of your little brat.

#724261

Maybe it's due to the fact that the lady was in front of you in line that you were not helped immediately...?

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ID
#445890 Review #445890 is a subjective opinion of poster.
Location
Saint Louis, Missouri

Gamestop Customer Service

Horrible. Absolutely horrible. Never going to shop here again. I called early in the day to check if they had Grand Theft Auto 5: Special Edition for Xbox 360. They explicitly told me yes and I asked them to reserve a copy because I was going to come buy it later in the day. I drove 20 minutes from my house to come purchase (pre-order) this item. I arrived at the store and asked to pre-order GTA V: Special Edition for Xbox 360. They asked if I was 17 and I completely forgot that you have to be 17 to pre-order the game. I told them I was only 16 and they told me I need a parent or legal guardian to purchase the game. I convinced my mother and father to drive out to help me purchase the game and I finally went to purchase the game. When I went to buy the game he asked me if I wanted the Collector's Edition or Standard Edition. I told him I wanted the Special Edition that I previously stated twice before. He proceeded to tell me that they were out of stock and do not plan on getting any more in. So now, I have to pay 10 dollars in gas money for nothing because the employee was not paying attention and stupidly told me off. May I add that the employee was a 30-40 year old man and was not just some naive teenager. DO NOT SHOP HERE.
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ID
#445587 Review #445587 is a subjective opinion of poster.
Location
Morrow, Ohio
Loss
$10

Horrible customer service!!!!

I am in line right now at GameStop! Been in line for 20 minutes the two employees in front of me are not qualified to do their jobs. They are not only very slow and don't care about their service but are also complete idiots. They talk about how bad a game is while they are making the sell of the game to the guy in front of me. They are unaware if releases and the manager appears to just be messing around on the back counter not helping anyone. I will never come back to this store ever and I may now order everything from amazon. No wonder your company is going out of business I hope the next generation games put you out of business for ever!
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1 comment
#769880

You're complaining about the wrong business.

ID
#444396 Review #444396 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma

Did not get refund or receipt back

I recently received Call of Duty Black Ops 2 for my Xbox as a birthday gift but my grandmother did not realize I already have this game. I took the game back trying to get a refund for the purchase with my receipt. The two people behind the desk were very rude and all they said I could get for the game was S16. Are you kidding me? I showed them the receipt and that it was 5 days since my grandmother purchased the game but they said that the date had passed. My grandmother purchased the game on the 26 of August and it says so on the receipt. I went to the other gamestop in Hickory, NC to try and see if they would reason with me better but this time I did not have the receipt since the cashier at the other store took the receipt and did not give it back. Highly pissed at this experience and if there is anyway someone from Gamestop could contact me about this please let me know.
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1 comment
#712630

the most important question is... Was it new or used?... if it was new, did you open it?

ID
#444233 Review #444233 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$50

GameStop Sells your Own Reservations

When I went to the store i was going to get my reservation of hatsune miku Proyect diva F and the employer said that he just sell the game and that theres only one copy and ts open for display. IF YOU RESERVE A GAME ITS MANDATORY THAT YOU MUST RECEIVE A SEALED COPY OF IT THAT WHAT RESERVATIONS ARE FOR. Then he tells me that i could get it in other store, and he transfer me to a gamestop that its 3 towns far. GAMESTOP ARE THE WORST STORE EVER FOR GAMES AND I HOPE THAT THEY GET CLOSE FOR EVER AND A NEW COMPANY GET THE JOB.
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2 comments
#740365

First of all, hatsune miku... really?

Second, was it withing the first 48 hours after release? If not, they don't even have to have the game in stock for you at all.

Lastly, what difference does some plastic wrap make? At least they have you another option to get a sealed copy somewhere else. I you don't want to drive the other gamestop that "its 3 towns far" get over yourself and take the unsealed copy that the original store had.

#712773

They only guarantee your game for the first 48 hours... if they didn't tell you..

then it says it on the receipt when you preordered...

now if you tried to pick up your game on release day..yes they should've had a copy put to the side for you.

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ID
#443374 Review #443374 is a subjective opinion of poster.
Location
Humacao, Puerto Rico
Loss
$80
New Reviewer

Rude manager John

Went into the gamestop in walterboro sc on august 20th 2013 ar 830 pm manager John was rude after another customer walked in 20 mins after me and was served first . John told me it was fine for me to spend my cash elsewhere and gave me his name to inform corporate assured me he did not care. VERY UNPROFESSIONAL AND RUDE. THE STORE WAS NOT FULLOF CUSTOMERS. Walked into purchase a 60 dollar game that was just released today. The co worker Austin apologized John was a complete ***. I may never make a purchase from gamestop again. I will inform family, friends, associates, co workers, anyone who will listen about the rudeness of this manager. John needs training in professionalism.
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ID
#441573 Review #441573 is a subjective opinion of poster.
Location
Walterboro, South Carolina
Loss
$60

LIED TO ME FOR A SALE PayDay2

I went in to my local Gamestop in Yorktown Heights NY to buy PayDay2. I had not preordered and was told I could only download it to my xbox. I told the employee (Paul) that I lived near by and would I be able to go home and dl the game right away? He said yes, and that I could buy the points from the store. So I did. He reached over while I was checking out and clicked some button on the screen. I went home 45 dollars later to find out you cannot dl it. I called, he said I was wrong, and to keep trying. So I went to the store for my money back. As soon as I stepped in the door he said "It's non refundable. You hit the accept button so you knew that when you bought the points." Now I know what button he had hit for me. Paul is lucky I'm a grown man and not a kid or I probably would have punched him. Pathetic.
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2 comments
#740366

Payday 2 is definitely available for download through te Xbox Live Arcade...

#701370

Try talking to the store manager about the incident. I am a store manager myself and if the associate did this to you, you should be eligible for a refund/exchange. The store will just take a $45 hit for the sale, which, is worth keeping a customer.

If this does not work, bring it up to the district manager.

If that doesn't work, you still have Microsoft points and will use them eventually.

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ID
#440242 Review #440242 is a subjective opinion of poster.
Location
New York, New York
Loss
$45

Pay Day 2 run around

Ok. I know this game had distribution errors but this is ridiculous. I go in on the 13th (The day it was supposed to come out) and this is when I learned of the error. The employee asked me if I pre-ordered it, I replied that I didn't. So understanding that I didn't have it pre-ordered he told me they'd have them on friday (3 days later). So 3 days pass I go in and now they're saying I had to pre-order it to purchase any copy in this shipment. They said they "might" get more on Monday.This is BS. I'm buying it from amazon. Great Job, guys.
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3 comments
#740369

Sounds like you created your own problem by not even having had the game reserved. And they didn't even lie to you.

They did get the game in on Friday. It isn't their fault that they didn't manufacture a ton of extra copies of the game. They have you the information that they had when they had it.

Get over yourself. :roll

#706638

maybe if you pre order and guarantee your copy, you wouldnt have that issue. everyone knew the game would be limited :p

#701376

This is why we urge customers to pre-order. Reserving a game ensures we get shipped a copy. Unfortunately the associate was unable to see how many copies the warehouse was sending to the store, and you were a victim of misinformation.

Calling ahead of time is always a good idea.

Reserve the games you want, and you won't have this issue.

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ID
#440237 Review #440237 is a subjective opinion of poster.
Location
Las Vegas, Nevada

JOB SEEKERS BEWARE - CUT-THROAT

I was terminated after a mere 3 months because my Store Manager(who was fired 2-3 weeks before I was) failed to stay on top of my ASM training. My DM was very aware of the slack, as I brought it up to him several times. I cannot train myself. I was told that because I did not finish my training, that coupled with the store's failing performance, so I needed to leave. WHAT? CORPORATE: You need to really look at the failing districts and find out EXACTLY why your district is failing. Have you ever considered the fact that your district may need to be re-aligned due to over-saturation? To fire a new ASM because he did not complete his training, and you know exactly WHY he didn't finish his training, and then blame him for the performance of the store is beyond ridiculous. As someone who never missed a conference call(when the last 2 store managers have missed them), was never late, had the highest amount of PowerUp Rewards, and never had a customer complaint, I should have at LEAST been considered for a transfer, not just flat-out fired. It is impossible for me to be the sole reason for poor performance, but I guess GameStop logic says I am. I guess it's also logicial that the Store Manager can leave, without giving me a lunch, to get her nails done during work hours. I guess that has nothing to do with the store's performance(but I bet she got to keep her job though). Of all the employers I've ever worked for, GameStop has left the most sour taste in my mouth, which sucks because I am an avid gamer and have been a loyal GS customer. I advise anyone, and everyone, to get into the habit of monitoring your own training, rather than relying on your superior. And be wary of companies with essentially no other competition in their market: GS virtually has none, hence why they are so cut-throat.
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1 comment
#753245

Sounds like a scorned employee who had poor work ethics. Nothing to see here.

If you were an ASM, I'm sure you would have known how to contact your HR reps. :cry

ID
#438560 Review #438560 is a subjective opinion of poster.
Location
Glen Burnie, Maryland
Loss
$20000

WHY

THIS WAT HAPPEN I CAME IN THERE EVA TTHE WORKER I KNW WELL. SHE CAME IN IN SAID GET OUT I LIKE WAT HE GOT KICK OUT OF GAMESTOP I SAY YEAH THERE A GOOD REASON WHY WHERE COURT PAPERS WSHE SAID CANT TELL YOU KK I WASNT LEAVING .. SOO JUST MADE A CALL IN SAID I WILL TAKE UR GAMES FOR CASH IN I HAD A ONE ORIANGAL RECPIT SHE DIDNT WANT TO TAKE BUT IT WAS COOL THO.. WANTED CASH SO SHE DIDNT FOR ME .. IN ITS WASNT SIMPLE SHE WAS A RASCIT TOO ME I KNW SHE DIDNT LIKE PUERTO RICANS .. I DONT KNW WHY WE WAS TIGHT .. IN LOOK WAT HAPPEEN ..
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7 comments
#726626

YO GURL MAYBE U SHOULD TRY 2 LERN HOW 2 TALK B4 U COMPLAN ON HEREEE?

#724267

I think it's trying to communicate.

#721127

uhhh.......

#720416

I dont even know what you said or what youre talking about... this literally made my brain hurt trying to read.

#704184

the red squiggly line makes it so freaking easy dude and yet you leave this embarrassment for us all marvel at

#698395

Omg where did you learn english?

#691852

What?

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ID
#434632 Review #434632 is a subjective opinion of poster.
Location
Lancaster, Pennsylvania
Loss
$20

Gamestop/Inhumanity

Ok,I bought a used ps3 strictly to play one game. The Last of Us. I purchased it at my local Gamestop store like I have purchased everything over the past year. What I have spent in there total amounts to about $1000.00 over that time. 33 days after purchasing the ps3 it quits running. I take it in and rather than being human and swapping it out for a regular customer I am told I can trade it in for 1/4 of the price I paid for it. In store warranty was 30 days, so technically they were in the right. I however think that the few bucks they may have saved not allowing a little bend in their policy to make a good customer happy will surely cost them more in the long run as I plan on buying any games or systems elsewhere in the future. I worked in a retail store for 15 years and there was always a little room to bend for a good customer who had some bad luck.
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4 comments
#740373

They offer an extended warranty on systems. Don't be upset when a store follows policy.

You accepted the 30-day limited warranty when you bought the item. You turned down purchasing an extended warranty for the system. Some people don't like bending the rules because then everyone thinks that they deserve the same privelages, just like you. Besides, I'm sure you were probably rude about it, otherwise they would have done it.

You'd be surprised how rarely gamestop workers and retail workers in general experience kindness in any form. :roll

#720421

You could have bought the warranty for like 30 bucks. Then you would be covered.

When you have a problem and go to the store, make sure you're not an *** about it. If they're going to "bend" the rules, make sure you're treating them as such, get an attitude, or try and talk like you know more customer service than the clerk and youre going to get slapped in the face with the "policy"

#689872

Contact Sony if you want fixed they have one year warranty on it they can repair or replace it. But they were in the right cause they have return window or could bought the one year warranty and was it New or used.

#689202

"Technically they were in the right...."

There is no technically about it. You accepted that warranty when you bought the unit.

Now you claim it is unfair after the fact.

You need to check the 'inhumanity' face in the mirror. They offered to trade it for 1/4 of what you paid, which is nice considering they owe you NOTHING.

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ID
#433780 Review #433780 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania
Loss
$250

A *** scam

I used to work for gamestop for three years and they feed their employees so much bull *** its ridiculous. I recently went to the one i worked at with my boyfriend and this *** gave us such a hard time because he wanted to take money off of some of his reserves. This kid lied, had an aditude and was just an ***. He wouldnt do it for him. And when i used to work there they would yell at me if someone wanted to do that and told me to tell them we couldnt eventhough we were aloud. All so my manager could get his bonus! All the lies, aggervation and deceit for HIS own bennifit, at the cost of the loyal customers, it made me sick so i quit. They do not care about their customers, at all. I would honestly do all ur gamer shopping at best buy or somewhere else because they do not deserve your buisness. And this is from someone who used to work there. From the owners of the company to the employees, theyre all *** ***.
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2 comments
#697665

If you used to work there like you claim..

#1 you should understand the high pressures put on employees to earn and maintain high numbers on the performance index for certain things in the store. Like RES and PUR.

I'm not saying what the kid did was right, because it wasn't, you preorder is your money to do with as you see fit.

#2 on a more personal note, If you worked at gamestop for 3 years and used the alphabet every day, why the *** in your spelling so god *** bad?

#684487

Sounds like you just had a *** manager, that'll ruin any company you work for. Employee was definitely being an ***, but I've got to say this is a rare case.

I've been working for GameStop for going on 3 years, and I've worked for 4 different managers in that time. 3 of them were absolutely phenomenal managers. Knew what they were doing, rewarded the employees for doing well with gift cards or free games, and generally just made the experience worth it. The 4th manager, however..

Complete ***.

Didn't know what he was doing, would bully his customers, make sexist remarks about female employees, etc.. Didn't shed a tear when he quit.

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ID
#431262 Review #431262 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Beyond ticked

Well for one the men are sexist the men disrespect men not women. And yes i am a women not man saying this. My husband took a game to steubenville mall gamestop in ohio. Traded it cause he didnt like it the manager called him stupied for not liking it. A later date he returned a game they said thats his last one he has not even returned games in a month prior. And his mom whose elderly couldnt see the pad to sign good they gave her attitude for it. Now i went up to get a code for 10$ dlc they said i have to buy a $20 psn to get. I called calcutta they denied that it wasent true them saying that and said they shouldve sold it as a code not psn card. So as a honorary platium card member, i am done another customer lost
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1 comment
#697667

I don't know about anyone else, but i had some serious difficultly understanding this. The spelling mistakes aren't even the worst of it.

How can men be sexist towards other men? I didn't read anything sexist. Were you searching for racist perhaps? Even then calling someone a big fat *** face wouldn't quite qualify as racism. It does qualify as a *** move but other than that not much else.

Towards the end i'm not even sure whats happening from a psn card purchase to a mentioning of honorary platinum card member, initially i thought you were referring to a Visa platinum card or some other miscellaneous credit card. Then the AH HA moment struck and i realized you meant a power up rewards card.

Communication is key when dealing with anyone in life, especially if you want something from them. That is my only recommendation for the issue mentioned above. That and read up on the ways to obtain what you want via google. It's the 21st century people, you have an unfathomable amount of information at your fingertips USE IT.

ID
#429530 Review #429530 is a subjective opinion of poster.
Location
Steubenville, Ohio