Show reviews that mention
game order customer service customer store service money games card phone
Filter review
  1. 277 reviews
  2. 94 reviews
  3. 50 reviews
  4. 28 reviews
  5. 14 reviews

Change delivery address

2.3
They were able to resolve this issue. I thought if you update information on the app it will automatically change it.
View full review
Comment
Helpful 0 Not helpful 0
ID
#2373429 Review #2373429 is a subjective opinion of poster.
Location
Yorktown Heights, New York

Reclam

I made a purchase in a store for $ 399.00, but the product was not new and I returned it, the problem is that I have not received the refund of my money to my card and it has been three days, I need a solution soon
View full review
Comment
Helpful 0 Not helpful 0
ID
#2371835 Review #2371835 is a subjective opinion of poster.
Location
Hyattsville, Maryland
Loss
$399

Where is my order

I not received my order n all i get is arun round this bs

User's recommendation: None dont go hete.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2370714 Review #2370714 is a subjective opinion of poster.
Location
Detroit, Michigan

Where is my order

I never recived my order n got nothing but around on it n still don't have my order !!!

User's recommendation: Not to order on line with game stop.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2370704 Review #2370704 is a subjective opinion of poster.
Location
Detroit, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received package

1.0
I had placed an order on December 13th. Received an email stating that the package had shipped on December 15th. Still to this day I haven't received the package. It was so hard to tell my grandson sorry that his gifts didn't come in for Christmas. He sat there and cried while everyone else got to open their big gifts. Gamestop operator keeps saying that the package never left the warehouse. So I want to thank you so much for destroying our Christmas especially my grandson.

User's recommendation: Never oder from Gamestop around Christmas you won't receive your items and your Christmas will be destroyed.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2370619 Review #2370619 is a subjective opinion of poster.
Pros
  • Very unhappy
Cons
  • Online customer service is terrible
Loss
$33
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received my order

1.0
The games that I had order, never left the warehouse and still to this day never got the package. I had to tell my grandson sorry cause his package didn't come in on Christmas day. Which I had order it on the 13th and was supposed to be shipped on the 15th which was a lie.

User's recommendation: Don't order from gamestop during Christmas cause they will ruin your Christmas like they did our families.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2370607 Review #2370607 is a subjective opinion of poster.
Location
Fairmont, West Virginia

Keep buying invalid cards

I went to another store &; replaced the cards.. The replacement cards don't work either
View full review
Comment
Helpful 0 Not helpful 0
ID
#2369067 Review #2369067 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

3.3
On 1/5/2021 @ approximately 6:55pm @ GameStop Location 2485 Grand Concourse Bronx, NY 10468. I was yelled at n cursed at by the attending Supervisor. I asked her name or the name of her supervisor, she refused to provide either. This treatment from said supervisor went...
View full review
View full review
Comment
Helpful 1 Not helpful 0
3 comments
#1970387

So what did you do to cause this? Because I highly doubt you are innocent in this situation.

Reply
1 0
View more comments
ID
#2367765 Review #2367765 is a subjective opinion of poster.
Preferred solution
Supervisor terminated

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

Purchased a Nintendo switch lite with warranty and a few months later the console stopped working and I returned it to GameStop via mail and I never received a replacement and now theyre saying they refunded me a month ago which they didnt and now Ive basically lost my money because no one has been willing to help me get my money back or a new console.

User's recommendation: Shop at Walmart, Best Buy or Target.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2367604 Review #2367604 is a subjective opinion of poster.
Cons
  • No response to email
  • Customer overlooked
  • Horrible communication
Loss
$213
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Xbox isn't working

My name is Alexus Miller and I just recently purchased a Pre Owned Xbox One s series with the disc input and I can not put any disc in because every time that i do it just makes a loud noise and then the disc ejects out I would like to get this issue resolved with a new Xbox or my money back please and thank you my order number is 110000****778781
View full review
Comment
Helpful 0 Not helpful 0
ID
#2365220 Review #2365220 is a subjective opinion of poster.
Preferred solution
Either a Refund or An exchange for a new game

GameStop doesn’t keep their word

I attempted to use a GameStop card I knew still had a balance. The card would not work because GameStop deactivated it. I made three calls in an attempt to get the balance sent to me via email credit. I was assured I would get it in 3 days. Its been over 3 weeks and still no credit! This is unacceptable!

User's recommendation: There’s a reason Stop is in their name! You need to Stop patronizing them!

View full review
Comment
Helpful 0 Not helpful 0
ID
#2364812 Review #2364812 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Promise Not Kept

2.0
I'm a avid gamer and thought I'd try GameStop. I placed an order for a game, and part of the advertising online was that I would receive a code to unlock a couple extra features. I never rec'd the code. I contacted them twice and did not receive the courtesy of a reply. This store is off my list, I'm back to my other trusted sellers.

User's recommendation: Be careful of what is promised.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2362499 Review #2362499 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order number 110000****743201 missing products

2.7
I ordered a PS5 bundle on 11/27/20. It includes the console, an extra controller, Spiderman, Call of Duty, a PS Plus 1yr sub, and a $50 PSN gift card. Call of Duty and the $50 gc did not ship initially. After several messages via your 'contact us' link, I called the 800 number. After nearly 2 hours on the phone, I was told it would be corrected. I have since received the game, but still no gift card. I've combed through every email (which is where I received the code for PS Plus subscription) and there is nothing. How do I go about getting this corrected? I'm EXTREMELY frustrated at this point and the last thing I want is another 2+ hours on the phone. I just want to give my brother his Christmas present. Thank you for your assistance in taking care of this continuous issue.

User's recommendation: Don't order large purchases from gamestop. The customer service is terrible if you have an issue.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2360457 Review #2360457 is a subjective opinion of poster.
Pros
  • Only sell games and related items
Cons
  • Hours on the phone with customer service
Loss
$50
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They never shipped my order

1.0
Update by user Jan 12, 2021

Almost 2 weeks after contacting them they have yet to return my call and my monitor has still not left their warehouse. This was a christmas gift for my son and its near mid january already

Original review posted by user Dec 31, 2020
AngryI ordered my son a monitor on December 9 for Christmas. It should have arrived on the 17th. No monitor came. I kept checking and could not reach anyone. Finally, I get through, and they blame Fedex even tho it is still at their warehouse. Now its escalated and I have to wait 2 days for an email from them. It's the 31st...

User's recommendation: Anywhere is better.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2360140 Review #2360140 is a subjective opinion of poster.
Product
Gamestop Website
Cons
  • Try to place blame on fed ex
  • Customer service is awful
  • Poorly trained support
Preferred solution
Deliver product or service ordered

Refund

4.9
I called they are going to refund my money

User's recommendation: I recommend.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2359505 Review #2359505 is a subjective opinion of poster.
Location
Middletown, New York