Gamestop
Reviews and Complaints
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Verified Reviewer | Glendale, ArizonaNever received my paid for product
I Just Want To Get the actual product that I have already paid for. ...
Bought a refurbished iPhone ** **, in store, (@Arrowhead Mall, Glendale AZ), to replace a damaged one, this was on October 2021. About 2 weeks later the phone was shipped and I was emailed a shipping notice, with tracking number. 10 days later the phone arrived and as I tried to set it up repeatedly with my carrier, found out the next day that the phone had been listed as stolen! Back to the store, they said sorry, we will get you another one.
They took the phone and shipped it back. The new phone was shipped back about 7 days later. Guess what? Camera does not work!
Shipped that one back, which their customer service says was accepted by their shipping department November 2021. I've been on the phone with customer service three time since. The first 2 times, they told me that they acknowledge that the whole issue was their fault and repeated error. Called again December 2021, they said again that they would escalate the problem and 'try' to expedite shipping.
They apologized and said that they are backed up with orders from January 2022, but wait, this whole journey for me, started in October 2021?
What happened?
Not sure that I will ever go back to GameStop again, I've been a Pro Member for years, but this is the last $500 I will ever spend there.
The store that this all started with, kept making the mistake of Not opening a new order number, they used the same one over and over, which seemed to confuse the exchange department.
I just want my phone, in good working order, as fast as humanly possible, as none of this is or has ever been my fault.
By not resolving my issue, in a timely manner, they are showing themselves to be dishonest and incompetent, customers will read stories like this and take their business elsewhere. With all of the recent company bankruptcy and worker shortages, online sellers need to be more customer friendly and stand out.
I just want the phone that I've already paid for, in good working order.
I've been a pro member for over 6 years.
Visited the originating store 4 times and on the phone with customer service 4 times.
- Great if product is in store and in stock
- Should be checked to find out if they are stolen or damaged
- As soon as you recieve them
- Especially phones
Preferred solution: Deliver product or service ordered
User's recommendation: If you can't get it at the store in current inventory, do not buy it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkI Never Received My Order
Preferred solution: I Would Still Like The PlayStation 4 Please.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Merced, CaliforniaResolved: Gameinfomer magazine
Company fixed the issue and I have been provided with product or service ordered.
Preferred solution: just gameinformer issue fix
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hiram, GeorgiaFraudent order placed in my name
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerCan't receive my download
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cleveland, OhioMy gift card is not working world block card networking
- Great job
- Great value of offer
Preferred solution: Let the company propose a solution
Cheated on preorder
Ok so, my 7 yr old son and I share the same birthday. He loves playing WWE 2k with his dad every chance we get
With our birthdays approaching on 3/8/22 he thought it would be awesome to get wwe2k22!!!!!!!
Naturally I agreed so we both went to our local GameStop store and pre ordered the deluxe version for our ps5. The total was $106 dollars and some odd cents under the agreement that we would get it on 3/8/22 perfect right?
Accept for the fact that these people had no problem taking my money and we ended up with no product to pick up that we pre ordered and paid for!!!!!!!!!!!!!!! I am livid with this situation as I took a day off of work to hang out with my 7yr old disappointed son, who is now missing his biggest gift of his birthday and who has also been counting down the days to play this game only to be let down by these companies!!!!!!!!!
User's recommendation: If you preorder call ahead a few days in advance to check status. Do not relay on employees to do their job properly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Carlsbad, CaliforniaRegarding order number 110000****099036
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Delhi, National Capital Territory Of DelhiI am unable to use gift card that i bought from amazon
Preferred solution: i would like use my gift card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service sucks!
- Terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid this company!
Nintendo switch
Not happy
Preferred solution: Nothing
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Allen, TexasNever got order
- Amazon is much better anyday
- Lack of communication
- Bad customer service
Preferred solution: Full refund
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOnline order over 30 days late
- Finding games
- Online services are terrible
- Having delivery
- Customer care
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order from GameStop for ps5 drops
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service
- Never recieved my items
- Lack of communication
Preferred solution: Deliver product or service ordered
User's recommendation: Never order online
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How can Game Stop get away with thing like this. They are stealing from customers by selling faulty merchandise and/or sloppy service of not sending merchandise. They need to be forced to pay double or triple when they mess up an order or knowingly sell faulty merchandise.