Gamestop
Reviews and Complaints
Reviews Chart
240K
CLAIMED LOSSES
897
TOTAL REVIEWS
99.1K
PAGE VIEWS
6
ISSUES RESOLVED
Online order
I placed order on Dec 19 and have not received it. 12 days. I paid $10 shipping, nothing. No tracking info or nothing.
ID
Location
Sylva, North Carolina
My order
Your service sucks I never received my package I will never shop here again
ID
Pros
- Leaving the store to never return
Loss
$234
Preferred solution
Full refund
Order issued
I ordered xbox one x for my son on 12/20/20 Paid over 17.00 for 2 day shipping to make sure it was here for Christmas cause his other one went out. They said it would be here Tuesday or Wednesday. Then Tuesday I got a tracking update saying now it would be here the 28th cause of a holiday delay. Wasn't really happy with it but I understood. Then yesterday the 28th it still hadn't arrived tried calling them was on hold for 15 minutes then it picked up and just rang for another 10 till I gave up. Then today I get a tracking alert that the damn thing was returned to it's origin facility for some reason with no idea why or excuse and now I have been on hold again for 25 minutes waiting for someone again.
User's recommendation: Don't shop online here for the holidays.
ID
Pros
- Stores are great
- Nice staff
Cons
- Gamestop makes it impossible to cancel orders
- Online order
- Management dont give a fuck
Loss
$469
Preferred solution
Deliver product or service ordered
Code not working
Tried using my vbuck card and not working
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my order
I have contacted you numerous times through the website "help ticket" Never heard back, somehow I found a love chat on the website. Spoke to a gentleman who stated he would cancel my order. On your website it shows my order being returned. I have nothing credited back to me on my credit card. I would like someone to reach out and help resolve this matter. Thank you
1 comment
ID
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem not received
I purchased a game online on Dec. 9 which I never received. I asked for a refund and never heard from them!!
User's recommendation: DO NOT PURCHASE ONLINE AS THEY DONT BACK UP THEIR PURCHASES!!!!
ID
Location
Rochester, New York
Questions about prices
No Game Stop NEVER answers by email Very bad customer service I will NEVER renew membership
User's recommendation: Gamestop will never respond to questions. Do not be a member.
ID
Missing order
I HAVE NOT RECIEVE PACKAGE AND STILL WAITING FOR INVESTIGATION TO BE FINISHED I HAVE NO DETAILS ON PROGRESS AND LOOKING FOR ANSWERS THANKS IN ADVANCE
User's recommendation: NOT AT LL.
ID
Pros
- Store location
Cons
- Long wait time
- Lack of company responsibilty
- Online order
Loss
$27924
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOnline order
I need to cancel my order number 110000****138806. I leave in Puerto Rico and I have a cousin in Kentucky that is the one that have to pickup the order. You don't have a place where you can write the person that pickup the merchandise. And in the order the name that appears to pickup its mine automatically. Please cancel this order. We're looking for two games and in this store there's only one so she's going to another Game Stop store to pickup both games. Thanks, Glenda Solis 787 960 ****
ID
Preferred solution
Full refund
Purchase
I purchased two gift cards. GameStop would not process the order and they now have my money tied up. What a joke.
ID
Location
Midlothian, Virginia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
My order number is 110000****206021 i don't have it i paid for faster shipping and hasnt moved in a week Christmas is over now and my son didn'tget his gift and i can't get through on the phone at all i not happy at all
ID
Cons
- Wont communicate wont respond horrible runed my sons christmas
Loss
$410
Preferred solution
Let the company propose a solution
My order
I order my Nintendo switch on December 15 and I have not received I called fedex and they told me it was still at your facility thats what they are waiting on which is *** I spent almost 800 dollars with yall this year and GameStop customer service is stating its going to another five days which is ***
ID
Regarding my refund for online order
Hello I talked to a customer care rep yesterday about 530 Pm cst She helped me with the problem i had concerning my online order for my Xbox bundle . She issued me a refund and said it will take 3/7 days to show in my account . Im still waiting on the refund email that she said would be coming within 24 hours . Can you guys resend the confirmation email detailing my refund please
ID
Location
Chicago, Illinois
9 months and counting for refund
I've contacted customer service over to dozen times via email and over the phone. Currently I am told to wait 25 business days for a check. By the time the check gets here it'll be the end of January and I'll have waited 9 months for a refund. Go anywhere else if you're looking for stuff.
User's recommendation: Avoid this place.
ID
Location
Norwich, Connecticut
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy package is missing.
Update by user Dec 28, 2020
gamestop lost my package and refuses to give me any help or answer my messages.
Original review posted by user Dec 25, 2020
My package says it was delivered but i didnt recieve. I didnt sign for the package and fedex never came near me. ID
Cons
- Waiting for help
- Order missing
- Lack of company responsibilty
Loss
$386
Preferred solution
Full refund
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How long ago was this. Normal wait time for a refund is 3 to 5 business days.
Christmas Eve/Day, and New Years day/Eve are not business days. It can come earlier it really depends on the processor and the back. If it was never shipped or charges a hold can last up to 5 to 10 business days.
Call you bank and see if the charge was a charge or a hold. That will give you a better idea when the money will be returned.