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Gamestop
Reviews and Complaints
Reviews Chart
240K
CLAIMED LOSSES
864
TOTAL REVIEWS
96.5K
PAGE VIEWS
6
ISSUES RESOLVED
Placed an order in store for home delivery on Dec.12. Asked how long for delivery and was told 5 days processing since they are a little behind and then 2 days for delivery once it shipped. Paid the extra for the 2 day shipping to ensure delivery by Christmas. As of...
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ID
Location
Mentor, Ohio
Preferred solution
Deliver product or service ordered
Ordered something and it’s not even been shipped yet
Ordered from the store and still hasnt been shipped fedex is waiting on them. !!! Two weeks and its a Xmas present !!! Now on hold waiting 2 hrs for a repressive!!! What the heck .. this has been a horrible experience since the start when they didnt even verify my email and points went to someone else
User's recommendation: Good luck !
ID
On Nov 25th I purchased 4 games on the Black Friday event for my son as Xmas gifts.... the order was purchased also using expedited shipping.... not only my order did not arrive, but it was marked as delivered by USPS in the most suspicious way. "9.25am out for...
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ID
Cons
- Deception
- Can not follow through with orders
Loss
$85
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Bought a 50 dollar xbox card online well someone used it so I was suposed to get refunded it's been since Nov 16 still no refund been hung up on waited for hours to speak to someone nothing
ID
Loss
$50
Preferred solution
Full refund
Powerup rewards
I called and no one answered my call to have my issue handled..
ID
Preferred solution
Deliver product or service ordered
Change delivery address
I accidentally put the wrong shipping address. Luckily a representative was able to make an address change request and it should reflect in 2 business days. The best part is my order has not shipped yet, so i shouldnt have any more issue.
ID
Location
Union City, California
Cons
- Online purchasing sucks
Didn’t get my digital code
Paid for call of duty Cold War In 4 Installments but didnt get a code
ID
Location
Gettysburg, Pennsylvania
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received an order number.
Good morning. I ordered a Nintendo Switch on the gamestop app (ordered as a guest) and was told that I would be receiving a confirmation email with the order number and other information but I have not received it yet and I would really like to be able to keep track of the status of my order.
ID
Pros
- Good quality games
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
This is my 3rd message about this order from Gamestop.com I ordered a Switch for family in Florida on 12/15. It said it was in stock. After completing the purchase its was supposed to be delivered on 12/19 and gave me a FedEx tracking number (949588****80). Today is...
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ID
Loss
$349
Preferred solution
Deliver product or service ordered
Cancel order
I want to cancel my order been on the phone for over an hour and still no answer my order number is #110000****512132 it hasnt been shipped yet so please just cancel and refund my money
ID
Location
Philadelphia, Pennsylvania
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
It seems as the the other game stop stores over sold their allocations asme and 3 othere people sat in the california md store with our tickets in hand for the PS5 for hours. There must be something that can be done to make this right
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ID
Location
California, Maryland
Pros
- Finding games
Cons
- Feeling unappreciated
Loss
$200
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received package
Received an email from GameStop stating my package was delivered on November 16, the package was never received by my office. Your site directed to reach out to the carrier (UPS) who told me to they gave my package out to the USPS. I created a case with the postal service who said they would reach out to me, havent heard back and cannot reach anyone on the phone. I was on hold with GameStop customer service for over 2 hours before scheduling call back, no call back. As a pro power up rewards member and loyal customer for years (since 2010) I am incredibly disappointed with the lack of assistance Ive received on this matter. Im out $60 and I keep getting the run around
User's recommendation: Don’t expect help with online purchase issues.
ID
Cons
- Waiting for help
- 2 hours on phone three different times
- Horrible customer service
Loss
$55
Preferred solution
Full refund
No confirmation email
There was confirmation email for my order though it was corrected. Hopefully Gamestop fixes it.
ID
Location
Hartford, Connecticut
Waited on hold 2x for over 60 minutes
I am missing one game that I paid $80 for. Called 2x customer service for over 60, to get hung up on before I get to talk to a person. Call local store and unable to help. This is stupid, horrible customer service.
ID
Location
Clatskanie, Oregon
Missing products for many Customers
Series of reports from customers on social media with the same issue of a missing orders. Also, same issues with customer service not helping effectively or not responding
User's recommendation: Just use Amazon over Gamestop.
ID
Pros
- Had a nice black friday sale
Cons
- Getting my order canceled
- Amazon is much better anyday
- No one answers the phone
Loss
$88
Preferred solution
Deliver product or service ordered
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Make this right? Nobody forced you to stand in line, for something that was never guaranteed.
You people who think you are entitled to recompense for not getting a system are absolutely insane. Sorry there aren't enough, but the world isn't going to end just because you have to wait.
Didn't your parents ever teach you there are more important things out there? Stop being a Karen and deal with it.