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Had I read the dozens upon dozens of complaints across the Internet that exist concerning dealings with GameStop I would have been more careful in dealing with them. Instead of doing research first, I made the mistake of placing an order with them. Now I am in the same...
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Anonymous
RFT

I am in the same boat, except that they charged an additional $184.27 to my charge card this morning for no reason at all. My CC company won;t deny the charge because it is st...

MattD78
MattD78

"Now, think about this. Nobody works the warehouse on Thanksgiving day. " You are right, there is probably 'no body' working in the warehouse on Thanksgiving or maybe just one...

2.4
I didn't like
  • Gamestop makes it impossible to cancel orders
#1137183
Reply to reviews
I normally shop in store, this year decided to shop online Black Friday so I didn't have to wait in the lines. I ordered my items at 2am on Thanksgiving morning. They took the 109.00 off my card, shipped the cheapest of my items. When they shipped that item, they...
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2.5
I liked
  • Actual customer service in store
I didn't like
  • Online and app customer service
#1139584
Reply to reviews
Called into store 6780 to ask about Xbox One X. They have 1 that isn't reserved. Trevor tells me I will have to show up in person and wait if I want to be the first to get it. I get there at 4pm and check in with Trevor with an xbox one S, PS4 pro, and a bag full of...
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3.9
#1127263
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Gamestop - Terrible service

Gamestop
#1134901
1.4
Details
Ordered from game stop and with in a minute I tried to cancel the order they said it was to far along in processing and refused refund. Emailed them and no response What a company to outright lie to it customers! There is no way to cancel their order online or by phone. Just a lie that you can return anything!!!!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Gamestop - *** customer service

Gamestop
#1129157
1.0
Details
Returned product since 9/16/17. They still charged my account. Called them, cs responded: we have computer problem. Please call later. Calls again, no respond.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Gamestop - Poor customer service

Gamestop
#1134408
Can't redeem false advertised power reward credits
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Video Game Review

Gamestop
#1012966
1.2
Details
Bought a game for 59$ wed traded it in thr got 1 cent trade in im freakn done with game stop completely riped me off . I did notice it required internet . I dont have internet.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
I placed an online order on Black Friday 11-24-17 for 2 games and used a gift card to pay. Since then I have spent 5 days (at least 2hrs each time) trying to get through to someone at the 1-800 customer service line since I have yet to recieve my order or any...
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1.0
#1141708
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I went in to buy a basic headset for my Xbox One. The guy at the counter showed me the only one they had in stock and I bought one for about $25. Long story short I went home, plugged in the mic and it didn't work. I adjusted the mic volume settings on the console and...
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1.0
#1123008
Reply to reviews
We bought some gift cards from GameStop and later tried to redeem them at their website. When we typed in the card number and the pin but the site told us that they were invalid. None of the three cards worked at all. So we called the number on the card and the number...
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1.0
#1129849
Reply to reviews
First of all, I was on hold for over an hour, just for a supervisor to tell me they cant do squat for my situation when he very well could of. A store had given me misinformation about a sale, stating they couldnt order it for me in store which was bull, when i called...
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#1139414
Reply to reviews
Gamestop you say? Pass, I'm tired of rolling the dice with these guys, literally half of the pre-owned games I've bought through online orders have come defective - 3 PS4 games all looked alright if you glance at the disc itself but the problem is they don't do...
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2.1
Product
I didn't like
  • Company policies and defective product
#1114650
Reply to reviews
On July 3d my son pulled together all his birthday money and went to purchase a brand new PS 4. The worker talked him into a pre-owned option. Once my son agreed we were told that they had to order it online. We paid for 2-day shipping and ordered a game, the system...
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Anonymous
slipshod gamestopper

Gamestop downloads never work. Their instructions, such as how to get their downloads to work at all much less to work on steam, lead to dead ends. Both downloads I bought fro...

aliens_amoung_us
aliens_amoung_us

Hence why children shouldn't make adult decisions. Next time you'll know to do your homework to help him with the purchase (since it's not chump change) and purchase a new, mo...

1.0
I didn't like
  • That they can only offer a script and cant offer solutions
#1072348
Reply to reviews
I traded in a bag full of games- of which around 10 did not trade in. The employee (Dave) ended up telling me "I can't pay you in store, but meet me outside after your transaction and I will give you cash for your games". I waited, and I waited for Dave to come outside...
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Anonymous
Satan

This person who has been shopping with this retailer for 20 years and does not have any idea of how they operate in order to know that this does not seem right should simply d...

1.0
I didn't like
  • Poorly trained support
#1081652
Reply to reviews