Gamestop - Can't get my downloadable code

I ordered Sid Meier's Civilization V: Brave New World.Digital version.

They billed me but did not send me the download code and instructions for downloading the game. This is the second time I buy games online at GameStop. I had problems two times with their delivery service. I sent an email about the problem and got auto-responsed email saying that they will answer with 24 hours.

NO, I buy the digital version, I need the game now. Their service at brick-and-mortal stores is good. but their online service is so so bad.

I will never buy games on their online store again.I will buy game on Steam instead.

This review is a subjective opinion of a user.
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Customer service

Reason of review:
Not as described
Preferred solution:
Deliver product or service ordered
Product or service
Video Game
Review category
review #534050

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