filters
State:
Show
City:
Show
Product:
Show
We ordered a used Nintendo 3DS XL and it is not functional. After taking it into the store, we were told to call customer service because we had accidentally thrown away the receipt. An automated message said there was an unusually high call volume so we requested a...
Read more
Anonymous
Gamestop Corporate

Every time you hang up and call back you go to the back of the line just so you know.

1.0
I didn't like
  • Poorly trained support
  • Lack of company responsibilty
  • Customer care
#1416607
Reply to reviews
I bought an XBOX One on black Friday. The deal was that they were offering the XBOX One with a game and a $50 gift card. They sent out the xbox with out the gift card. I called them and they then told me that it would be sent via email. I shortly after received the...
Read more
Anonymous
Gamestop Corporate

I see the issue here. You need to sell the Xbox one back to the store to get a $50 in store credit

Anonymous
Bill

Man, you must be a joy to be around. Maybe give it another day, you are after all not the only person on this planet that may have a problem

#1409050
Reply to reviews
I went in to Game Stop to ask about their Doorbuster sales and in paticular the play station 4. After discussing it with employee I went and purchased a gift card for the Playstation 4 Spiderman bundle. When I return three hours later with a giftcard for the bundle...
Read more
Anonymous
Gamestop Corporate

It is actually called supply and demand. Each store only has a certain amount of stock of any given item. This is true for any store you go into whether it be on of ours, Walm...

1.0
#1407282
Reply to reviews
Went to our usual gamestop location in North Augusta SC. Made it to the store at 8:40 pm. Closing time is 9 pm. Had around 15 games to trade in. Female associate on duty informed my son it was too late to do trades as she is starting to do closing prep. Been dealing...
Read more
Anonymous
Tyg

Each game has to be tested cleaned and then priced before they leave. GS isn’t into paying the employees for staying later then they are scheduled. Sorry what you are calling ...

Anonymous
Gamestop Corporate

There is an easy solution to this entire situation. Not waiting until the last minute to go into the store. Exchanges can take time, and you brought in 15 games. Do you think ...

3.8
#1397898
Reply to reviews
Show

Gamestop - PISSED OFF CUSTOMER

I preordered fallout 76 power armor edition and a few months ago I got a new debt card. So I called GameStop and changed my info come to find out they canceled my order! So I called back and told them they need to fix it and this is not right. The only thing they said was “so sorry but we can’t do anything about it now”. *** you gamestop you just lost another customer.
#1389454
Reply to reviews
After frantically trying to get to the store straight from work to pick up Red Dead Redemption 2, a game that I've been waiting for literally years to play, and which I had pre-ordered and paid my full $60 for earlier that day, I wasn't allowed into the store after I...
Read more
Anonymous
Gamestop Corporate

We will be more than happy to assist you during regular open store hours! Please always remember to check your local stores open hours before attempting to enter for our safet...

1.0
I liked
  • Leaving the store to never return
I didn't like
  • Customer care
  • Employees
  • Poorly trained support
#1388930
Reply to reviews
To Whom It May Concern: An excellent experience with superior customer service provided by a very friendly, accommodating and knowledgeable manager! It makes all the difference in shopping, especially game seeking. After a terrible experience in a nearby game shop...
Read more
3.8
#1375256
Reply to reviews
Show

Gamestop - Big rip off ever needs to be fix I call

I called to see how much I could sell my oxbox one I no controller they I the nerve to say they’ll give me $20 dollars without the controller with controller $60 this the biggest scam GameStop is pulling on customers my console cost me four hundred dollars to me their price is an insult to gamers they it cheap and sell it for more around $300 to $250..
1.3
Details
Discounts and Special Offers
Product or Service Quality
Website
#1372367
Reply to reviews
On 9/15/18 I went to our local gamestop on greenoaks and pleasant ridge Arlington tx to see if we could get a issue resolved with my 9 yr olds Nintendo switch . The reply Johnny the Manager had was I didn't sell it to you and was laughing at me the whole time. The...
Read more
1.0
I liked
  • Management
  • Store location
  • Very unhappy
I didn't like
  • Customer service
  • Blame customer for company problems
#1356657
Reply to reviews
My wife and I noticed a $75.00 charge to our account for Gamestop. We called them and informed them that this was not our charge. We did not order anything from them nor did we have a playstation.They refused to refund us or do anything. They only said sorry that...
Read more
Anonymous
Gamestop Corporate

If the charge said it was from Playstation, you should be contacting Sony about this issue not us.

#1343743
Reply to reviews