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Didn’t give me my money back how I paid it’s been 2 months

Gamestop - Didn’t give me my money back how I paid it’s been 2 months
I ordered a pair of headphone at the GameStop in linden nj. They did it as a delivery to my house. They delivered it but I never received the package they never rang the doorbell. I called customer service and they said they had to investigate what happened they did never but never called me back I called back they did the investigation and they said they could give me a new pair of headphones a gift card or the money back as I paid I said as I paid on my cash card. I week later I get a gift card in the mail and now Im being told theres nothing that could be done. You guys need to give me my money back on my chase card I have bills that I need to pay and I cant pay them with a GameStop gift card
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ID
#2396005 Review #2396005 is a subjective opinion of poster.
Loss
$162
Preferred solution
Full refund

Refused Refund

bought an xbox one s at gamestop and paid cash. 3 hours later they emailed me an cancelation order . I contacted the store and they refused to refund my money. contacted their customer service who refused to refund my money that day but wanted to offer me a giftcard that takes 15 days to cash in for cash?? or a corporate check that takes 25 days to arrive with my refund.

User's recommendation: do not use gamestop order from the company directly. submit a bbb complaint and don't use cash.

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ID
#2395962 Review #2395962 is a subjective opinion of poster.
Loss
$332
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
My order was not delivered. FedEx did an investigation, according to to GameStop. GameStop then said they would process refund on a Friday and that it should take 3-5 business days. I called the third business day and the representative said 24-48 hours I should have...
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ID
#2394309 Review #2394309 is a subjective opinion of poster.
Pros
  • Very unhappy
Cons
  • Feeling unappreciated
  • Amazon is much better anyday
  • Poor customer service very rude
Loss
$737
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Gift card is not working

Well they pretty much told me it has to be used in store even though it says online or in store so i guess i will be back at store tomorrow fighting with them again
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ID
#2393703 Review #2393703 is a subjective opinion of poster.
Pros
  • Trading games for credit
Cons
  • Ordering online is a nightmare
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
John at the store on lake forest drive in McKinney Tx is always rude to me. I am in total shock because I have been going to this location for over 8 years. His tone is very unpleasant and his customer service skills are lacking for black customers. I bought a warranty...
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ID
#2393698 Review #2393698 is a subjective opinion of poster.
Location
Mckinney, Texas
Preferred solution
Apology

Still awaiting refund

I began the refund process in May. I have emailed and called over a dozen times each. Most recently I was told they were sending a check and it would take 25 business days. This is the second time I've been told this. It is now well over 25 days past my last conversation with them on December 17th and I still do not have a check or any communication from them. It's getting very frustrating.

User's recommendation: Purchase your games and accessories from any other retailer.

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ID
#2393033 Review #2393033 is a subjective opinion of poster.
Location
Norwich, Connecticut

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Original review updated by user Jan 24
Hello I've been trying to receive a message for a while through your website contact tab but it doesn't seem to be working after 3 attempts the past 2 months but I found this on google so let's see how much I have to spam for a proper response. I placed this order on...
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ID
#2393017 Review #2393017 is a subjective opinion of poster.
Loss
$104
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Hello I've been trying to receive a message for a while through your website contact tab but it doesn't seem to be working after 3 attempts the past 2 months but I found this on google so let's see how much I have to spam for a proper response. I placed this order on...
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ID
#2393014 Review #2393014 is a subjective opinion of poster.
Location
Oakland, California

Unauthorized transaction

They arent open I want to report an unauthorized transaction because I did not make the purchase I need my money back so if someone would give me a call back I would appreciate it a lot I was hacked again for my account
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ID
#2392811 Review #2392811 is a subjective opinion of poster.
Loss
$85
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing game

I ordered spider man miles morales like a month ago and it was never delivered to the address provided I talked to customer service and provided them a different address and I havent received it
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ID
#2392673 Review #2392673 is a subjective opinion of poster.
Loss
$56
Preferred solution
Deliver product or service ordered

Return

Would not accept my warranty sent me to 6 different stores and no one was helping. Called customer service and her Facebook Messenger and camera for photos kept going off and placing me on hold.
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ID
#2392477 Review #2392477 is a subjective opinion of poster.
Loss
$73
Preferred solution
Full refund

Refund or replacement

I took off of work to wait for the fedex package to be delivered as it was stated I needed to sign. No package ever showed up. Still have yet to get. A response from them and my kids new game system is still not here/

User's recommendation: If possible just do the store pickup option.

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ID
#2391650 Review #2391650 is a subjective opinion of poster.
Location
Las Vegas, Nevada

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Verified Reviewer
Update by user 1 day ago

Company fixed the issue and I have been provided with product or service ordered. They finally sent the gift card via e-mail after over two months of calling and e-mailing.

Never use their online store. NEVER..

Original review posted by user Jan 22
I ordered a $5 gift card in November and cancelled an order I made with a gift card. Both were done at the end of Nov and beginning of December. I got an e-mail saying I'd get a new gift card for the refund....several weeks went by. The $5 was part of a Christmas...
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Resolved
ID
#2390867 Review #2390867 is a subjective opinion of poster.
Product
Gamestop Gift Card
Cons
  • Have not sent gift card
  • Took my money but two months later
Loss
$60
Preferred solution
Full refund

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Verified Reviewer

Fraud

GameStop will allow your gift cards to be frauded and do nothing even with evidence like incorrect address and email and purchases of stuff I already owned and also all the transactions being digital and on the same day, and basically all I got was a *** and now you screwed out of $250 will be taking legal action

User's recommendation: Do not use they allow theft of your money through fraud.

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ID
#2390458 Review #2390458 is a subjective opinion of poster.
Loss
$250
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Package recovery

I am out of the country and I have a package coming
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ID
#2388993 Review #2388993 is a subjective opinion of poster.
Location
Kirchhundem, North Rhine-Westphalia
Preferred solution
Deliver product or service ordered