Latest review first
We ordered a used Nintendo 3DS XL and it is not functional. After taking it into the store, we were told to call customer service because we had accidentally thrown away the receipt. An automated message said there was an unusually high call volume so we requested a...Read more
I didn't like
- Poorly trained support
- Lack of company responsibilty
- Customer care
I bought an XBOX One on black Friday. The deal was that they were offering the XBOX One with a game and a $50 gift card. They sent out the xbox with out the gift card. I called them and they then told me that it would be sent via email. I shortly after received the...Read more
I went in to Game Stop to ask about their Doorbuster sales and in paticular the play station 4. After discussing it with employee I went and purchased a gift card for the Playstation 4 Spiderman bundle. When I return three hours later with a giftcard for the bundle...Read more
Went to our usual gamestop location in North Augusta SC. Made it to the store at 8:40 pm. Closing time is 9 pm. Had around 15 games to trade in. Female associate on duty informed my son it was too late to do trades as she is starting to do closing prep. Been dealing...Read more
Gamestop - PISSED OFF CUSTOMER
I preordered fallout 76 power armor edition and a few months ago I got a new debt card. So I called GameStop and changed my info come to find out they canceled my order! So I called back and told them they need to fix it and this is not right. The only thing they said was “so sorry but we can’t do anything about it now”. *** you gamestop you just lost another customer.
After frantically trying to get to the store straight from work to pick up Red Dead Redemption 2, a game that I've been waiting for literally years to play, and which I had pre-ordered and paid my full $60 for earlier that day, I wasn't allowed into the store after I...Read more
To Whom It May Concern: An excellent experience with superior customer service provided by a very friendly, accommodating and knowledgeable manager! It makes all the difference in shopping, especially game seeking. After a terrible experience in a nearby game shop...Read more
Gamestop - Big rip off ever needs to be fix I call
I called to see how much I could sell my oxbox one I no controller they I the nerve to say they’ll give me $20 dollars without the controller with controller $60 this the biggest scam GameStop is pulling on customers my console cost me four hundred dollars to me their price is an insult to gamers they it cheap and sell it for more around $300 to $250..
On 9/15/18 I went to our local gamestop on greenoaks and pleasant ridge Arlington tx to see if we could get a issue resolved with my 9 yr olds Nintendo switch . The reply Johnny the Manager had was I didn't sell it to you and was laughing at me the whole time. The...Read more
- Store location
- Very unhappy
I didn't like
- Customer service
- Blame customer for company problems
My wife and I noticed a $75.00 charge to our account for Gamestop. We called them and informed them that this was not our charge. We did not order anything from them nor did we have a playstation.They refused to refund us or do anything. They only said sorry that...Read more
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