Gamestop Phone Numbers and Emails

Toll-Free Number:

  • (866) 323-2321

Customer Service:

  • (888) 622-0173
    Citizens One
  • (855) 497-8168
    PowerUp Rewards Credit Card
  • (866) 323-2321
  • (800) 883-8895

Gamestop Emails:

Customer Service
ThinkGeek.com
Jobs/ Career
Legal
DMCA Inquiries
More phone numbers and emails Less phone numbers and emails

Issues fixed by Gamestop

Issue

You took my money in November and kept it

Resolution

«Company fixed the issue and I have been provided with product or service ordered. They finally sent the gift card via e-mail after over two months of calling and e-mailing. Never use their online store. NEVER..»

by Julie G
Issue

This company is horrible

Resolution

«Company fixed the issue and I have been provided with product replacement. finally got a hold of someone.. they claimed it was delivered Nov 2nd but under tracking ups had still yet to pick it up and the date kept getting pushed out for delivery. Either way, it has been resolved and a replacement ordered. lets hope this one is received.»

by Hoang

Gamestop Contact Information

Gamestop Website:

Gamestop Online Chat:

Corporate Office Address:

Gamestop.com
625 Westport Parkway
Grapevine, Texas 76051
United States
Edit Business Info

Gamestop Rating Based on 463 Reviews

Rating details

1.7
more details
Customer service
Website
Discounts and Special Offers
Product or Service Quality

Rating stats

Rating trend

Summary of Gamestop Customer Service Calls

2K TOTAL
CALLS
04:38 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Gamestop Customer Service?

Shipping and Delivery Question:

  • “Need shipping address changed”
  • “Tracking package”
  • “Preorder has not arrive”

Product/ Service Question:

  • “Defective headgear Again!”
  • “Damage product”
  • “Paying my game stop card”

Request for Information Question:

  • “Question about stocks”
  • “To check up on my PlayStation4 order”
  • “To check how much money on my gift card”

Account Question:

  • “Account”
  • “Account email”
  • “Password reset”

Refund Question:

  • “Refund”
  • “Trying to get my refund”
  • “Refund/ order confirmation”

Payments and Charges Question:

  • “Charges online account”
  • “Payment”
  • “Charged for shipping to have delivered first day release and tracking says it won't be here until 11 days after release!”

Cards Question:

  • “I bought a steam gift card that's saying invalid code”
  • “Lost my card”
  • “Vbuck card”

Activation/ Cancellation Question:

  • “Online order got canceled”
  • “Cancel order”
  • “My order was canceled”

Return/ Replace Question:

  • “Returns”
  • “Email change and did not receive my email for my gift card”
  • “Return online purchase”

Website/ Application Question:

  • “Website malfunction overcharged debit card”
  • “Can't order online”
  • “My order online”

Staff Question:

  • “Rude customer service”
  • “Customer service”
  • “Very poor customer service in mattoon illinois and they neglected to transfer warrenty to the correct item bought”

Employment Question:

  • “Job”
  • “Unemployment”
  • “Would like to receive my W-2 forms”

Other Question:

  • “Fraud”
  • “Creditlone increase”
  • “Track ordet”

About

Gamestop Return Policy
To read more: https://care.gamestop.com/category/returns-and-exchanges-category
Gamestop Privacy Policy
To read more: https://www.gamestop.com/gs/help/PrivacyPolicy.aspx
Top Gamestop Services

Customer Care, Shipping Service, Cashier

Top Gamestop Products

Gift Card, Website, Powerup Reward Card

Gamestop Pros and Cons

Pros: Very unhappy, Store location, Leaving the store to never return, Trading games for credit, Having something on hand

Cons: Poor customer service, Lack of company responsibilty, Online customer service is terrible, Customer care, Poorly trained support

Related Companies

EB Games

Summary

GameStop is an American leading company that provides video games and the software retail entertainments. The company has 6,100 stores located across the United States and 17 other countries including Canada, Norway, Australia, Denmark, Puerto Rico, Finland, Germany and others. GameStop was established in 1984 in Dallas. Customers can find products for any taste such as Browse All, Xbox 360, Xbox Sony, PSP, PlayStation 3, PlayStation 2, Download Now, Nintendo Wii and more. GameStop offers a larger selection of new and used games like action, casual, educational, fighting, productivity, strategy and more others. The company provides hardware, software and game accessories for next generation video game systems and the PC.

Gamestop reviews and complaints

Gamestop is ranked 99 out of 538 in Games and Movies category

Area Served

USA

Payment Methods

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