Contact Information

You can contact the customer service representative of Gamestop calling Gamestop's helpline phone numbers.

Toll-Free Number:

  • (866) 323-2321

Customer Service:

  • (866) 323-2321
  • (800) 883-8895
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Currently you can call only US numbers.

Gamestop Website:

Gamestop Online Chat:

Gamestop Emails:

  • Customer Service
  • Customer Service

Corporate Office Address:

Gamestop.com
625 Westport Parkway
Grapevine, Texas 76051
United States

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Gamestop Rating Based on 291 Reviews

Rating details

1.6
more details
Customer service
Website
Discounts and Special Offers
Product or Service Quality

Rating stats

Rating trend

Summary of Gamestop Customer Service Calls

828 TOTAL
CALLS
04:42 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Gamestop Customer Service?

Product/ Service Question:

  • “GameStop sold me a broken Xbox” , Review # 2212654
  • “Bus simulator Indonesia stop the game”
  • “Can't access my gamestop mobile app my email address is correct and my password is correct aswell”

Shipping and Delivery Question:

  • “I have not got my package but it said it was signed for”
  • “Beta code”
  • “Transfer order from shipping to store”

Request for Information Question:

  • “Need help with an order”
  • “Asking about my pre-orders”
  • “To ask about product being mailed to me”

Refund Question:

  • “Refund”
  • “I want a refund”
  • “Preorder refund”

Account Question:

  • “I can not enter my account do to email is incorrect and cannot access retrieval of password”
  • “Help with power up account”
  • “Forgot my login information”

Cards Question:

  • “My card charged for gift card then cancelled by GameStop” , Review # 2222660
  • “Gift cards”
  • “My card was changed two times no gift card” , Review # 2150704

Activation/ Cancellation Question:

  • “Cancel order”
  • “I need to cancel an order”
  • “I want to cancel my order”

Return/ Replace Question:

  • “Return”
  • “Replacement”
  • “When am I getting my returned console”

Payments and Charges Question:

  • “Charge”
  • “Payment”
  • “Double charged”

Staff Question:

  • “Unsatisfied customer service”
  • “Is customer service open”
  • “Nobody's answering costumer services”

Website/ Application Question:

  • “Bug with website”
  • “Problems trying to place order online For items about to sell out”
  • “Website malfunction overcharged debit card”

Employment Question:

  • “My debit card has been hacked by someone that i dont know”
  • “Would like to receive my W-2 forms”
  • “Some stole.my debit card information and orders games”

Other Question:

  • “Xbox preorder”
  • “Address wouldn't update”
  • “Product availability”

About

Gamestop Return Policy
To read more: https://care.gamestop.com/category/returns-and-exchanges-category
Gamestop Privacy Policy
To read more: https://www.gamestop.com/gs/help/PrivacyPolicy.aspx
Top Gamestop Services

Customer Care, Shipping Service, Cashier

Top Gamestop Products

Gift Card, Powerup Reward Card, Diablo 3 Cd Key

Gamestop Pros and Cons

Pros: Very unhappy, Store location, Leaving the store to never return, Ordering online pickup at store within 45 min, Management

Cons: Customer service, Lack of company responsibilty, Customer care, Online customer service is terrible, Poorly trained support

Related Companies

EB Games

Summary

GameStop is an American leading company that provides video games and the software retail entertainments. The company has 6,100 stores located across the United States and 17 other countries including Canada, Norway, Australia, Denmark, Puerto Rico, Finland, Germany and others. GameStop was established in 1984 in Dallas. Customers can find products for any taste such as Browse All, Xbox 360, Xbox Sony, PSP, PlayStation 3, PlayStation 2, Download Now, Nintendo Wii and more. GameStop offers a larger selection of new and used games like action, casual, educational, fighting, productivity, strategy and more others. The company provides hardware, software and game accessories for next generation video game systems and the PC.

Gamestop reviews and complaints

Gamestop is ranked 100 out of 314 in Games and Movies category

Area Served

USA

Payment Methods

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Gamestop Stats

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