Gamestop Phone Numbers and Emails

Toll-Free Number:

  • (866) 323-2321

Customer Service:

  • (888) 622-0173
    Citizens One
  • (855) 497-8168
    PowerUp Rewards Credit Card
  • (800) 883-8895

Gamestop Emails:

Customer Service
Jobs/ Career
DMCA Inquiries

Gamestop Contact Information

Gamestop Website:

Gamestop Help Center:

Corporate Office Address:
625 Westport Parkway
Grapevine, Texas 76051
United States
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Gamestop Rating Based on 512 Reviews

Rating details

more details
Customer service
Discounts and Special Offers
Product or Service Quality

Rating stats

Rating trend

Summary of Gamestop Customer Service Calls

05:04 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Gamestop Customer Service?

Shipping and Delivery Question:

  • “I haven't gotten my order”
  • “I am an employee, trying to print a shipping label”
  • “I moved houses and I logged in and bought 2 things and there shipping to that house and I need them to come to this house”

Product/ Service Question:

  • “Gta 6”
  • “I order a $25 psn gift card and it's not showing”
  • “My vc code not working”

Request for Information Question:

  • “To find out when i am able to gamble again”
  • “Looking for receipts”
  • “Ask questions”

Account Question:

  • “They put wrong wrong email on my account”
  • “Hacked”
  • “Help with power up account”

Cards Question:

  • “Trade card issue”
  • “Gift card not working”
  • “Email gift card didnt come”

Payments and Charges Question:

  • “Paybill”
  • “They charged my account twice for PS5. Which is $902+$902. I had spoken to the customer service personnel and they they can't help me. I have to go to location and store I purchased the systems from. Which I did and had spoken the manger. He said it.”
  • “Order charged twice”

Refund Question:

  • “Refund”
  • “Trying to get my refund”
  • “Refund/ order confirmation”

Activation/ Cancellation Question:

  • “Canceled order”
  • “Cancel order”
  • “I want to cancel and i need y'all to stop trying to charge my card!!!”

Return/ Replace Question:

  • “Return a broken tv”
  • “Havent received replacement game”
  • “Headphones I purchased have a warranty I need a replacement because these ones broke.”

Website/ Application Question:

  • “Can't access site or app”
  • “Website issues”
  • “My order online”

Staff Question:

  • “You got a very disrespectful staff starting with the manager in 1449 metropolitan I got recite she called her boyfriend to attack me”
  • “Customer service”
  • “Rude customer service”

Employment Question:

  • “To apply for job”
  • “Job”
  • “Unemployment”

Other Question:

  • “Bad codes”
  • “Package”
  • “Warranty”


Gamestop Return Policy
To read more:
Gamestop Privacy Policy
To read more:
Top Gamestop Services

Customer Care, Shipping Service, Cashier

Top Gamestop Products

Gift Card, Website, Powerup Reward Card

Gamestop Pros and Cons

Pros: Very unhappy, Store location, Leaving the store to never return, Trading games for credit, Lot of games

Cons: Customer service, Lack of company responsibilty, Customer care, Online customer service is terrible, Poorly trained support

Related Companies

EB Games, ImpulseDriven


GameStop is an American leading company that provides video games and the software retail entertainments. The company has 6,100 stores located across the United States and 17 other countries including Canada, Norway, Australia, Denmark, Puerto Rico, Finland, Germany and others. GameStop was established in 1984 in Dallas. Customers can find products for any taste such as Browse All, Xbox 360, Xbox Sony, PSP, PlayStation 3, PlayStation 2, Download Now, Nintendo Wii and more. GameStop offers a larger selection of new and used games like action, casual, educational, fighting, productivity, strategy and more others. The company provides hardware, software and game accessories for next generation video game systems and the PC.

Gamestop reviews and complaints

Gamestop is ranked 113 out of 611 in Games and Movies category

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