Bought a Sony PS 4 console at Gamestop in Clackamas Promenade, after 5 days of purchase was not satisfied so went to return it with receipt, the man in the front was very rude and not helpful he refused a refund because the box was open, the Gamestop return policy mentions if a customer is not happy with the product they can return it, but the box should not be opened , how is a customer going to find out whether he is happy or not with the product, without opening the box ? I am really frustrated with this horrible experience at Gamestop and will never ever shop there or recommend any friend. I hope Gamestop can value their customers.
Product or Service Mentioned: Gamestop Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $400.
Preferred solution: Full refund.
I didn't like: That they can only offer a script and cant offer solutions, Lack of company responsibilty.