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1.0

I was a recent ongoing customer at the Lockport, NY GameStop. I absolutely loved going to that store...a year ago.

I loved the managers, they had the best employees I have ever encountered. My three favorite where Sadie, Jess, and Jen. I was there when Sadie got promoted. I heard that Jess got a better job, but then I heard Jen was fired.

The story I got was that a random customer called the manager stating that Jen asked her to put a bad survey in about the assistant manager. Now I know for a fact that Jen was a honest worker. Was promised from her main manager a bunch of times that she was going to be promoted so on so on. If she wanted to put a survey in about someone she would just do it herself, but then the one worker there now told me that the manager and assistant manager releases games before the date.

I believe that's against the law since I called Microsoft and asked them about the terms on releasing games early. She in fact knew about this and then was fired over something ridiculous. This place treats customers like we are garbage. Doesn't listen to us they just think we want what they want.

Makes us buy their *** warranty promises us that something will work and then wasting time to bring it back. Horrible corporation.

Reason of review: Poor customer service.

Gamestop Cons: Employees, Dishonesty, Poorly trained support.

Location: Lockport, New York

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