Product: Gamestop Customer Care Clear all filters (20 of 20 reviews match)
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Called customer service and they basically told me theres nothing they can do which is complete bull, the guy couldnt understand a word i was trying to say. I will NEVER shop at gamestop again, absolutely awful service who cares nothing about the customers. Customer...
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Gamestop Customer Care
#1139414
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Had I read the dozens upon dozens of complaints across the Internet that exist concerning dealings with GameStop I would have been more careful in dealing with them. Instead of doing research first, I made the mistake of placing an order with them. Now I am in the same...
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Anonymous
RFT

I am in the same boat, except that they charged an additional $184.27 to my charge card this morning for no reason at all. My CC company won;t deny the charge because it is st...

MattD78
MattD78

"Now, think about this. Nobody works the warehouse on Thanksgiving day. " You are right, there is probably 'no body' working in the warehouse on Thanksgiving or maybe just one...

2.4
Product
Gamestop Customer Care
I didn't like
  • Gamestop makes it impossible to cancel orders
#1137183
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I traded in a bag full of games- of which around 10 did not trade in.The employee (Dave) ended up telling me "I can't pay you in store, but meet me outside after your transaction and I will give you cash for your games". I waited, and I waited for Dave to come outside...
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Anonymous
Satan

This person who has been shopping with this retailer for 20 years and does not have any idea of how they operate in order to know that this does not seem right should simply d...

1.0
Product
Gamestop Customer Care
I didn't like
  • Poorly trained support
#1081652
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Gamestop - Terrible service

#1134901
1.4
Details
Ordered from game stop and with in a minute I tried to cancel the order they said it was to far along in processing and refused refund. Emailed them and no response What a company to outright lie to it customers! There is no way to cancel their order online or by phone. Just a lie that you can return anything!!!!
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Gamestop - *** customer service

#1129157
1.0
Details
Returned product since 9/16/17. They still charged my account. Called them, cs responded: we have computer problem. Please call later. Calls again, no respond.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Bought a Sony PS 4 console at Gamestop in Clackamas Promenade, after 5 days of purchase was not satisfied so went to return it with receipt, the man in the front was very rude and not helpful he refused a refund because the box was open, the Gamestop return policy...
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1.0
Product
Gamestop Customer Care
I didn't like
  • Lack of company responsibilty
  • That they can only offer a script and cant offer solutions
#1078805
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I went in and went to buy a switch for my grandsons birthday , I was told to order on line as they where getting a huge shipment -so I did $494 later, well guess what was wrongly told that .thank god for Ashley store manager she was able to find one, I have called Game...
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Gamestop Customer Care
#1068192
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I purchased a use Xbox 360 on 4/29 and when I got it home it did not work properly so I returned it the following day.The manager in the store told me that it would take 48 hours to receive my refund on my credit card. So i waited a full week and nothing happened. I...
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1.8
Product
Gamestop Customer Care
#1052787
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i have been for the first time in your shop here in rome.i was surprised that nobody was available in the shop to give information. i did a *** for20 minutes to reach the cashier and then tried to get infos about the best deal for ps4. the guy was too much aggressive...
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1.0
Product
Gamestop Customer Care
I didn't like
  • Misrepresentation
#988608
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I was given a discount code and was told it to be used at a store to rectify my online order that was messed up (Short version of the entire story-Item didn't arrive after a month; I wrote in 3 times online, still unresolved; called customer service twice when I...
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2.3
Product
Gamestop Customer Care
I didn't like
  • Lack of company responsibilty
  • How they handle things
  • Poorly trained support
#982381
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Tafolla, and i want to complain towards a gamestop employee foe being racist to me, i feel really offended because he treated me and my little sister like we were nothing to him, he embaressed me and humilliated me on front of all the other customers. Here is what...
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1.5
Product
Gamestop Customer Care
#980874
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(Release date October 13) On October 3rd I got a notice from Gamestop that there was a problem with the credit card I used. I checked my order and saw that it was a card that had been compromised recently and my bank had issued me a new one. I tried to update the...
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1.0
Product
Gamestop Customer Care
#941334
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