Product: Gamestop Customer Care Clear all filters (23 of 23 reviews match)
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Gamestop - Still owed $25

I been calling GameStop since a week after cyber Monday to get my refund back on my giftcard. Call numerous of times. I called Friday 1/19/2018 I was told I was going to get call today Monday 1/22/2018 still not received a call. I called again and the person I spoke to told me he was going to call me in 10 min at 6:51 MST which would be when they are closed! I want my money back GameStop!
1.0
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Customer service
Product or Service Quality
Product
Gamestop Customer Care
#1174394
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I have heard from several people that I am not the only one that this has been done to in addition to them also overselling the black friday promo and compared to their stock levels. This is not a proper way to conduct business. I will never order with gamestop again!...
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1.0
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Gamestop Customer Care
#1141708
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To be told ONCE again, "no problem, no need to worry, your items will ship today" So here I am FOURTY EIGHT HOURS later, items still haven't shipped, they are however sitting there with a tracking number for the USPS that gives me a message that Gamestop hasn't...
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2.5
Product
Gamestop Customer Care
I liked
  • Actual customer service in store
I didn't like
  • Online and app customer service
#1139584
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Called customer service and they basically told me theres nothing they can do which is complete bull, the guy couldnt understand a word i was trying to say. I will NEVER shop at gamestop again, absolutely awful service who cares nothing about the customers. Customer...
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Gamestop Customer Care
#1139414
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Had I read the dozens upon dozens of complaints across the Internet that exist concerning dealings with GameStop I would have been more careful in dealing with them. Instead of doing research first, I made the mistake of placing an order with them. Now I am in the same...
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Anonymous
RFT

I am in the same boat, except that they charged an additional $184.27 to my charge card this morning for no reason at all. My CC company won;t deny the charge because it is st...

MattD78
MattD78

"Now, think about this. Nobody works the warehouse on Thanksgiving day. " You are right, there is probably 'no body' working in the warehouse on Thanksgiving or maybe just one...

2.8
Product
Gamestop Customer Care
I didn't like
  • Gamestop makes it impossible to cancel orders
#1137183
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Gamestop - Terrible service

Ordered from game stop and with in a minute I tried to cancel the order they said it was to far along in processing and refused refund. Emailed them and no response What a company to outright lie to it customers! There is no way to cancel their order online or by phone. Just a lie that you can return anything!!!!
1.3
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Value for money
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Gamestop Customer Care
#1134901
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Gamestop - *** customer service

Returned product since 9/16/17. They still charged my account. Called them, cs responded: we have computer problem. Please call later. Calls again, no respond.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Value for money
Website
Product
Gamestop Customer Care
#1129157
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I traded in a bag full of games- of which around 10 did not trade in.The employee (Dave) ended up telling me "I can't pay you in store, but meet me outside after your transaction and I will give you cash for your games". I waited, and I waited for Dave to come outside...
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Anonymous
Satan

This person who has been shopping with this retailer for 20 years and does not have any idea of how they operate in order to know that this does not seem right should simply d...

1.0
Product
Gamestop Customer Care
I didn't like
  • Poorly trained support
#1081652
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Bought a Sony PS 4 console at Gamestop in Clackamas Promenade, after 5 days of purchase was not satisfied so went to return it with receipt, the man in the front was very rude and not helpful he refused a refund because the box was open, the Gamestop return policy...
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Product
Gamestop Customer Care
I didn't like
  • That they can only offer a script and cant offer solutions
  • Lack of company responsibilty
#1078805
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I went in and went to buy a switch for my grandsons birthday , I was told to order on line as they where getting a huge shipment -so I did $494 later, well guess what was wrongly told that .thank god for Ashley store manager she was able to find one, I have called Game...
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Gamestop Customer Care
#1068192
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