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Verified Reviewer

Gamestop - Can't get into my reward account

3.9
Details
Gamestop - Can't get into my reward account
Cant get a verification code to come to my email and Ive been trying for the last month today alone i spent a hour waiting and didn’t talking to anyone
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ID
#2149432 Review #2149432 is a subjective opinion of poster.
Service
Gamestop Powerup Rewards Program
Preferred solution
Let the company propose a solution

Gamestop - Unable to resolve issue

2.0
Details
The Rep. could not reaolve my issue. I want to use my points but due to restrictions in the rewards system I need to access the primary email which i no longer can acess, so instead of simply verifying with my phone number or secondary email on the account i have to setup a totally different account to transfer my points to which will take over 24 hours and defeat the whole purpose of my trip to the store today.

User's recommendation: Dont get a rewards card. They arent worth the trouble.

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ID
#2118531 Review #2118531 is a subjective opinion of poster.
Service
Gamestop Powerup Rewards Program
Pros
  • Store location
Cons
  • No response to email
  • No followup by corporate
Loss
$25
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Gamestop - HORRIBLE Customer Service

2.6
Details
Didn't put my rewards into my account, will not return my emails and after spending days trying to reach someone on the phone- they finally answered and.....then hung up. And this is not my first horrible experience with ganmestop.com. I never have an issue in the stores, but the online customer service, for Pro reward members, is terrible!!!

User's recommendation: DO NOT USE GAMESTOP.COM.

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ID
#1874083 Review #1874083 is a subjective opinion of poster.
Service
Gamestop Powerup Rewards Program
Pros
  • Stores are great
Cons
  • Online customer service is terrible
Preferred solution
I want my rewards to show up in my account

Gamestop - Don't Buy Rewards Membership

4.3
Details
I bought 450 dollars worth of games on December 31 2018 a few days later I asked for a refund on 70 dollar item and was refused. I was offered store credit only I was an elite pro member. The transaction was made online and picked up at store. The transaction was visible in my online account and visible to the store manager. They were so rude and told me they couldn't refund my money because they couldn't tell how I paid. What a horrible transaction. When I complained to the manager she just laughed at me saying there was nothing she could do. I wont be buying from GameStop Again
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ID
#1442455 Review #1442455 is a subjective opinion of poster.
Service
Gamestop Powerup Rewards Program
Pros
  • Ordering online pickup at store within 45 min
Cons
  • Totally unhelpful
  • Grumpy cashier
  • Disrespectful
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund

Gamestop - Poor customer service

Can't redeem false advertised power reward credits
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ID
#1134408 Review #1134408 is a subjective opinion of poster.
Service
Gamestop Powerup Rewards Program
Reason of review
Not as described/ advertised

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