Gamestop - I received the wrong item
I'm from Brazil and a few days ago I bought some games as a gift for a friend in a store in Kissimmee-FL.
I bought the Assassin's Creed 4 - Black Flag (NEW version, not pre-owned) and the problem is that only yesterday when I gave to him, he realized that the guy who helped me changed the disk of Black Flag with the disks of assassins creed 3.
First of all, I don't understand why you sell a new game that's is not sealed, but it's not a problem if you guys put the right disk in the box.
Now, I'm back in Brazil and I can't go to the store to switch the disks. I paid $60 on a game that cost less.
I tried to resolve this problem by email, but all that they said to me is that I need to go to store to switch the games and that they can't refund me too.
How to proceed?
- Cover (front): http://imageshack.com/a/img600/9776/ipvh.jpg
- Cover (back): http://imageshack.com/a/img534/2820/fk57.jpg
- Disks: http://imageshack.com/a/img560/134/tx5d.jpg
- Order receipt: http://imageshack.com/a/img546/2738/kez5.jpg
Assassin's Creed 3 code detail: http://imageshack.com/a/img31/1181/ikh1.jpg
Monetary Loss: $60.