Gamestop - Order Never Received. Spoke with Customer Service for Hours and was promised a replacement within 10-14 days! It has been
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our
ESCALATE THIS ISSUE IMMEDIATELY.
I HAVE BEEN DECEIVED MULTIPLE TIMES.
Customer Service lied. In-Store Management has lied.
I was refused my request for them to forward this problem to a District Manager...
...Does this need to be taken to Small Claims Court?
You took my money, the delivery went to the wrong location, and you expect me to take this financial loss... because FedEx couldn't leave the package at my door? It is inexcusable that FedEx left the package outside, in plain view, by the ONLY stairs I can think of. This is the lowest effort I've ever seen from a company.
Order Never Received.
Spoke with Customer Service for hours to get this resolved.
I received ZERO Follow-Up.
I was promised a replacement within 10-14 days.
It has been 37 DAYS since my item was "Delivered"... Except, it was NOT delivered anywhere NEAR where I live... This does not qualify as "Order Delivered". This qualifies as "Order Tossed Somewhere Ambiguous, and We're scamming you out of your money."
Supposedly, my item was delivered on August 23, 2020.
I have visited multiple GameStop stores in-person to attempt to get this escalated.
I have had 3 promises made to me, that this will be resolved.
I have not been contacted once, by the GameStop store that I shared this info with.
Call, Text, Email, .... Meet me at my front door... I do not care.
CONTACT ME ASAP, or I will be following up with legal action.
If I am not contacted within 48 hours, I will be filing a claim with the BBB.
I have documented every attempted phone call (6 different days, of waiting for my call to be answered by Customer Service for over 60 minutes before giving up.) My 7th attempt to call Customer Service, had me wait nearly 90 minutes for someone to answer my call, and they confirmed I would receive a follow-up email. I have followed-up with FedEx, and the item was NOT LEFT BY MY DOOR.
I was informed they left my package "next to the stairs". I do NOT have stairs outside of my apartment. The only stairs at my apartment complex, are outside, and nowhere remotely close to where my address is.
GIVE ME MY MONEY BACK.
or GIVE ME MY ORDER.
FIGURE SOMETHING OUT.
GET IT TOGETHER...
You're about to lose a customer of 15 years, who spends thousands per year in your store. I have absolutely no problem boycotting this business, and sharing all of these shady tactics used, on every public platform I am able to.
You're stealing from a faithful customer, who has lost all faith in you as a reliable company. This is disgraceful, and you should be able to handle ONE TRANSACTION...
...Or after I have decided to pursue legal action, and file a complaint with the BBB (rightfully so), I will also share all of this information with that YouTuber that GameStop hates oh-so-much. He would LOOOOOOVE to do a full video on this, since I am not the only person that GameStop is avoiding.
You have essentially stolen +$400 from me, let down my sister for her birthday, and lied to me numerous times. This is absurd.
User's recommendation: Do not give GameStop your business. They will steal from you, and lie about it.
Product or Service Mentioned: Gamestop Customer Care.
Monetary Loss: $401.
Preferred solution: Let the company propose a solution.
Gamestop Pros: Watching them die as a company.
Gamestop Cons: Deception, Theft, Lack of communication.