This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our
My order was not delivered. FedEx did an investigation, according to to GameStop.
GameStop then said they would process refund on a Friday and that it should take 3-5 business days. I called the third business day and the representative said 24-48 hours I should have it on my account. I waited until the following Monday. When I called in they said something about the investigation being ongoing.
Then I said they already processed the refund. So they reply saying oh the previous rep input the refund wrong. I immediately asked for a supervisor, because now you have given me two different reasons as to why I dont have my refund. I have yet to speak to a supervisor, after speaking with three reps today.
My biggest desire when dealing with companies is good customer service. I never get this from GameStop.
I spent over $700 for an order, and now I dont have the order or my refund, and no one here cares enough. I will no longer be shopping with them.
User's recommendation: Don’t shop here.
Monetary Loss: $737.
Preferred solution: Full refund.
Gamestop Pros: Very unhappy.
Gamestop Cons: Poor customer service very rude, Are dishonest, Feeling unappreciated, Amazon is much better anyday.