Gamestop - Purchase
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New ReviewerI received an email last week Thursday about my preorder that was scheduled to release last week Friday (Apr 3rd). It basically stated my options for this with the store(s) closed.
I chose the refund my 2 deposits to a virtual gift card. It then stated that I’d receive an email with the virtual gift card code. I never received the email (even check my junk folder). I emailed (what I thought was customer service) the contact us option on the website on the 3rd as now the game is out and I want it.
I never got a reply. I then contacted again Saturday (the 4th) and finally got a reply. I provided the info the rep asked for, and even provided a picture of my original receipt. I didn’t hear back the rest of Saturday or Sunday.
I again reached out Monday (the 6th) early afternoon asking where things stand. I have yet to hear back again as of writing this (the 7th). This is now 5 days with no real response or resolve. As you can imagine, I’m not only now disappointed but also getting very upset.
What can you do to get me what I need and to rectify this situation? Thank you in advance.
Product or Service Mentioned: Gamestop Gift Card.
Monetary Loss: $43.
Preferred solution: Let the company propose a solution.
Gamestop Pros: Nice staff.
Gamestop Cons: No response to email, Customer care, Feeling satisfied.
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