Gamestop Questions and Answers
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How do I get my online order completed?
My online order was supposed to arrive on Thursday December 24th, instead shipping was updated to arrive on Monday December 28th. It was supposed to contain 3 xbox one games, and only had 2 of the 3 included.
I need to exchange one of them that my son already has, and I also need the one that never showed up. The invoice states that all 3 are there!
I made a purchase in a store for $ 399.00, but the product was not new and I returned it, the problem is that I have not received the refund of my money to my card and it has been three days, I need a solution soon
Ya the question is about the buy now pay later
Hi i used the buy now and pay later and you guys took it out of my account and it still says they are in my cart still so are they still going to show up or whats going on with it i dont under stand how it all works please call me 435 215 **** and let me know how it works thanks
When will the pst (either edition) get restocked
I would like to request for my order number
I misplaced my order number
I'm trying to change my password but I'm not getting the link in my email
How do I get a Supervisor Call Back?
I have an order that has been promised to be sent to us since June 1st 2020. I have called and spoken to 5 representatives who all let me know the item (valued with shipping for $245.05) will be resent to me from the warehouse in Texas.
Each time I have called back to follow up and placed an investigation request for the issue as well. My last call today 9/4/2020 I was advised to hold while they follow up with the investigation again.. they then transferred me to the survey line and disconnected my call. I have never ever in the years of dealing with game stop been treated this way and or had issues with any merchandise.
I would like my merchandise or a call back to get my money back or a refund.
I will also write corporate if I need to get further assistance. I am not sure where to be directed at this point
Can you send my code to the right email
Hi i accidentally put the wrong email in where they sent my codes to. I was wondering if you can send them to the right one.The one it got sent to is meechimeech510@***.Com and i want it sent to demitricewalker1@***.Com
Do you need my address to deliver a package
There’s no address on the package. Stephen Boyd 27303 N.
84th Dr., Peoria Az.
85383. Ph 623695****
Can u change my email
cange my email from kira2111@***.com to james339326@***.com
I’m trying to cancel my order before it is shipped
I’m trying to cancel my order with you but cannot get through on the phone to do so. My order # is 110000****727125.
Can you assist with cancelling and refunding me the $36.63 to my American Express? Thanks
Where pick up my game
Where can I pick my game. I preorder for April
I order a PlayStation 3 system and I’m still waiting for my order and my order number is 110000****431537
Returned defective x box
I️ bought an Xbox for my grandson (order#417100****371376). When my son tried to install it the system crashed.
It was defective. The item was shipped back to you and was received by you on November 2.(1Z4F494W909971**** SHIPPING NUMBER) We have not received notification that you received the item.
We have requested a refund. Thank you, Julie Cannata