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Returned defective x box

I️ bought an Xbox for my grandson (order#4171009020371376). When my son tried to install it the system crashed.

It was defective. The item was shipped back to you and was received by you on November 2.(1Z4F494W9099719988 SHIPPING NUMBER) We have not received notification that you received the item.

We have requested a refund. Thank you, Julie Cannata

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