Show reviews that mention
game order customer customer service store service games money card phone
Filter review
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Gamestop - Terrible Online Order Experience
Gamestop - Terrible Online Order Experience
Gamestop - Terrible Online Order Experience
Gamestop - Terrible Online Order Experience
Gamestop - Terrible Online Order Experience
I ordered the Nintendo Switch Lite Animal Crossing bundle from gamestop's website. I paid about $320 with $5.99 shipping. I could have gotten free shipping but I wanted it as soon as possible. I was told guaranteed delivery would be within 4 business days. It's been...
View full review
5 comments
#1959957

I am have the same and even much more horrible experience. I placed my orders on Thanks giving, 2020.

They shipped my orders via multiple shipments and different transit agencies. I didn't know why they split the order to such many transit agencies, but its fine to me as long as they had the job don. It's been 2 weeks until now, my last 2 items are still not delivered. Also, when I tracked my package.

It showed the package already arrived my city 5 days ago, and since then there's 0 updates of it at all. Moreover, I found something more horrible. It split the same package delivery into 2 carriers, UPS and USPS. WHAT???

Are you serious, Gamestop? Why the *** you split 1 delivery into 2 carriers? Whats good for it? I called Gamestop, called UPS, called USPS.

They all made me run around. No one is responsible for this extreme long delay and they don't even know if my package is lost or not.

This is my 1st time shopping on Gamestop and will be my last. Hope everyone who read this avoid Gamestop and save you time and hassle.

View more comments
ID
#1862161 Review #1862161 is a subjective opinion of poster.
Service
Gamestop Customer Care
Cons
  • No response to email
  • Long wait time on phone
  • Cannot connect to anyone on phone
Preferred solution
Full refund

Order never shipped, it's been two weeks

I haven't received my order and it's been two weeks ago. I pay $30.99 for two controllers playstation 3.

User's recommendation: 10.

View full review
ID
#2433353 Review #2433353 is a subjective opinion of poster.
Loss
$31
Preferred solution
Deliver product or service ordered

Refund

Didnt receive order on time still need my refund for shipping and handling and my preorder bonus for little nightmares 2

User's recommendation: Pick up in store if u want your stuff on time.

View full review
ID
#2432880 Review #2432880 is a subjective opinion of poster.
Location
Bedminster, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Received incorrect game

Gamestop - Received incorrect game
Gamestop - Received incorrect game
Gamestop - Received incorrect game
Ordered Call of Duty Cold War and received Call of Duty Ghosts. The packaging and receipt say Cold War but the game was not Cold War...... Im extremely frustrated that Game Stop is making me go out of my way for causing a great inconvenience to me... please have people look at the items and inspect them before mailing them out to people....
View full review
ID
#2416665 Review #2416665 is a subjective opinion of poster.
Product
Gamestop Website
Preferred solution
Deliver product or service ordered

Complaitn

Are your store supposed to be open from 12 p.m. till 8 p.m. at night I go over there and the store says we're on break will be back at 5:05 that is unacceptable I don't know that you guys are supposed to be closing during the day like that I thought you guys are supposed to close at 8 p.m. not close in the middle of the day
View full review
1 comment
#1982451

Are you an idiot? They were closed for lunch. Suck it up and deal with it you ignoramus.

ID
#2415522 Review #2415522 is a subjective opinion of poster.
Location
Amsterdam, New York

To get copy of receipt

I never received the receipt they claimed they sent me and my game system still isnt working. Its turning on but freezing up so I need to figure out what could be done about this please help me.
View full review
ID
#2413369 Review #2413369 is a subjective opinion of poster.
Location
San Antonio, Texas

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer check out our Blog article

Again horrible customer service charging people money that you’re not supposed to charge

Again horrible customer service charging people money that youre not supposed to charge so you send me an email saying that youre sorry for the problem but doing nothing to correct the problem how do I pay over $50 to receive free shipping and then you charge me shipping on top of it my package just arrived today the individual pop figures were not put in their own boxes but thrown loose in a package that was packaged so tight in the wrong size box that they had to use tape to try and hold it together because it was bulging out of the box your store really needs to get there SH@$T Together and soon I can see why your company is going out of business

User's recommendation: Do not Order online from this company if you need anything you’re better off going to the store because their online customer service sucks big fat donkey use your imagination.

View full review
ID
#2410741 Review #2410741 is a subjective opinion of poster.
Location
Toms River, New Jersey

Share Certificate

Hello, I was just hoping you could get me in touch with someone that would be able to get me a copy of my share certificate, I purchased shares of the company and would like a certificate to remember the investment.
View full review
ID
#2410378 Review #2410378 is a subjective opinion of poster.
Location
Hinton, Alberta

My order was not ever shipped

reurante el miércoles 03 de febrero 2021 estuve en mi casa todo el día esperando mi orden y nunca llegó y necesito que por favor me resuelvan este problema por favor
View full review
ID
#2407857 Review #2407857 is a subjective opinion of poster.
Loss
$297
Preferred solution
Deliver product or service ordered

My order

I called for status and was told it had been delivered and we have not received anything but the 20.00 gift card by email. Delivery is suppose to be today or tomorrow.
View full review
ID
#2407757 Review #2407757 is a subjective opinion of poster.

Related Companies

Company Reviews
EB Games 4

Latest Question

Reclam

I made a purchase in a store for $ 399.00, but the product was not new and I returned it, the problem is that I have not received the refund of my money to my card and it has been three days, I need a solution soon

Gamestop Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Bought a refurb PS/4 for my daughter as a Christmas gift (purchase date 12/7/20), along with a one year replacement warranty. The unit arrived 12/19/20. I never received ANY information about the replacement warranty, when I use the tracking number (separate from...
View full review
ID
#2406113 Review #2406113 is a subjective opinion of poster.
Cons
  • Online and app customer service
Loss
$400
Preferred solution
Let the company propose a solution

I'm unable to get an update on my order

Unable to understand service representative clearly. I will call back at another time if I do not recieve a follow up wmail within the next 24 hours .
View full review
ID
#2405895 Review #2405895 is a subjective opinion of poster.
Location
Palmdale, California
Preferred solution
Deliver product or service ordered

To get copy of receipt

Gamestop - To get copy of receipt
My game is messing up and its under warranty. Its freezing up and not functioning properly. Please help me.
View full review
ID
#2403518 Review #2403518 is a subjective opinion of poster.
Loss
$600
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stocks

How do I go about getting my payout from my GameStop stocks. Or who I need to contact I bought stocks for a long time then I stopped I no longer have the bank account that was attached to it
View full review
ID
#2400897 Review #2400897 is a subjective opinion of poster.
Preferred solution
Help

Never received my order that needed to be signed for

Took off work for an almost 500$ order needed to be home to sign. The package never showed up. Called on the q2th and the 22nd of January and no response or actions have been taken

User's recommendation: Shop anywhere else.

View full review
ID
#2400140 Review #2400140 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Unemployment

I just need to get some information passed today the deadline is today so I was looking forward to talk or get the information passed to unemployment
View full review
ID
#2397342 Review #2397342 is a subjective opinion of poster.