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Went to our usual gamestop location in North Augusta SC. Made it to the store at 8:40 pm. Closing time is 9 pm. Had around 15 games to trade in. Female associate on duty informed my son it was too late to do trades as she is starting to do closing prep. Been dealing...
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3.8
#1397898
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Gamestop - PISSED OFF CUSTOMER

I preordered fallout 76 power armor edition and a few months ago I got a new debt card. So I called GameStop and changed my info come to find out they canceled my order! So I called back and told them they need to fix it and this is not right. The only thing they said was “so sorry but we can’t do anything about it now”. *** you gamestop you just lost another customer.
#1389454
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After frantically trying to get to the store straight from work to pick up Red Dead Redemption 2, a game that I've been waiting for literally years to play, and which I had pre-ordered and paid my full $60 for earlier that day, I wasn't allowed into the store after I...
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1.0
I liked
  • Leaving the store to never return
I didn't like
  • Customer care
  • Employees
  • Poorly trained support
#1388930
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To Whom It May Concern: An excellent experience with superior customer service provided by a very friendly, accommodating and knowledgeable manager! It makes all the difference in shopping, especially game seeking. After a terrible experience in a nearby game shop...
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3.8
#1375256
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Gamestop - Big rip off ever needs to be fix I call

I called to see how much I could sell my oxbox one I no controller they I the nerve to say they’ll give me $20 dollars without the controller with controller $60 this the biggest scam GameStop is pulling on customers my console cost me four hundred dollars to me their price is an insult to gamers they it cheap and sell it for more around $300 to $250..
1.3
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Discounts and Special Offers
Product or Service Quality
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#1372367
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On 9/15/18 I went to our local gamestop on greenoaks and pleasant ridge Arlington tx to see if we could get a issue resolved with my 9 yr olds Nintendo switch . The reply Johnny the Manager had was I didn't sell it to you and was laughing at me the whole time. The...
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1.0
I liked
  • Very unhappy
  • Store location
  • Management
I didn't like
  • Blame customer for company problems
  • Customer service
#1356657
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My wife and I noticed a $75.00 charge to our account for Gamestop. We called them and informed them that this was not our charge. We did not order anything from them nor did we have a playstation.They refused to refund us or do anything. They only said sorry that...
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#1343743
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I was in the Orange, Ct store on Friday July 13th looking to purchase a Nintendo switch for may sons birthday. The manager Randy helped me and then convinced me to purchase a prepared one instead. I was a little leery but I did and he said if you change your mind at...
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#1310514
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They essentially stole $40 from my 10 year old son. My son purchase a game with his hard earned money, returned the malfunctioning "opened" $72 game within hours and was only able to exchange it for a $22 credit. Despite daddy efforts and the next day mommy's efforts...
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FluidStarfish725
FluidStarfish725

Wow taking from a kid that's messed up

1.0
I liked
  • Leaving the store to never return
I didn't like
  • Customer service what about heroic recovery
#1293133
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Contact Gamestop

Mailing Address:
GameStop, Inc.
625 Westport Parkway
Grapevine, Texas 76051
United States
Phone:
(800) 883-8895
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6/25/18, I placed an order for $650. worth of items (Nintendo switch, accessaries, and games) for my sons birthday, I even paid extra for 2 day shipping. I received an e-mail that the order was received, another e-mail immediately after the first one that the order was...
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#1288801
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