Gamestop Reviews
Gamestop Reviews
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Verified Reviewer New Reviewer
- No response to email
- Long wait time on phone
- Cannot connect to anyone on phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNot having received my gaming system
User's recommendation: DONT BUY FROM HERE THEY ARE LIARS AND WHEN SOMETHIG GOES WRONG NOONE CAN BE FOUND.
No good store
My life was threatened by your manger
Until u fired those people out of that store I will not shop at no game stop or my family and friends
Please help me
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Verified Reviewer New ReviewerRegarding order number 110000****099036
Nintendo switch
Can't receive my download
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Refund
User's recommendation: GameStop refund call is a runaround.
- Available items
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Verified Reviewer New ReviewerFraudent order placed in my name
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer- Great if product is in store and in stock
- Should be checked to find out if they are stolen or damaged
- Any shipped item
- As soon as you recieve them
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Verified Reviewer New ReviewerResolved: Gameinfomer magazine
Company fixed the issue and I have been provided with product or service ordered.
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Verified Reviewer New Reviewer - Issue unresolved
- No callbacks as promised
- Given the runaround
Not happy
User's recommendation: Never.
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I placed an online order and I paid an extra fee for guaranteed same day local delivery. When I placed the order online, the GameStop checkout website stated that the order was guaranteed for delivery on the same day by 5 PM.
There was even a countdown timer showing how many minutes the same day delivery option was still available for that extra fee. After placing the order, I even called the GameStop toll-free number (1-80*-***-****) just to confirm the order/same day delivery and was told everything was good. I received a GameStop order confirmation email a few minutes later and the delivery time had been moved back to 8 PM on that same day. It was only a three hour delay and I was willing to overlook it.
A few hours later on the evening of 4/11/2021 I received a second email stating that the order would be delivered by 8PM on the next day! Of course, by this time all GameStop customer support (chat and telephone) had closed for the night and it was too late to drive to a local store to pick the item up. I needed that item/part the same day as promised (it was a birthday present). I could have driven to a local store during the day and picked it up myself.
I paid a premium fee to have this item delivered the same day and I received multiple written and verbal confirmations from GameStop that the item would be delivered right up until the delivery time and it was not delivered as promised. To make matters worse, the GameStop shipping webpage states that orders placed on Saturdays, Sundays, and federal holidays may be processed the next business day. This is in direct conflict with the actual webpages where items are sold. So which one is it - same day or next business day?
How can GameStop upsell and charge an extra delivery fee for same day delivery on the weekends/holidays, but at the same time claim the orders might not be processed until the next business day - possibly days later. In my opinion, this appears to be classic double talk (fraud). I believe that any mention of same day delivery at purchase and/or checkout (and any countdown timer for that same day delivery option) should be removed from the GameStop website on days when same day delivery is not actually available.
GameStop did refund the extra fee that I paid for the same day delivery, but GameStop didn't provide a time machine so that I could gift the birthday present on the birthday. Thank you.