My wife and I noticed a $75.00 charge to our account for Gamestop. We called them and informed them that this was not our charge. We did not order anything from them nor did we have a playstation.They refused to refund us or do anything. They only said sorry that...Read more
I was in the Orange, Ct store on Friday July 13th looking to purchase a Nintendo switch for may sons birthday. The manager Randy helped me and then convinced me to purchase a prepared one instead. I was a little leery but I did and he said if you change your mind at...Read more
On 9/15/18 I went to our local gamestop on greenoaks and pleasant ridge Arlington tx to see if we could get a issue resolved with my 9 yr olds Nintendo switch . The reply Johnny the Manager had was I didn't sell it to you and was laughing at me the whole time. The...Read more
- Store location
- Very unhappy
I didn't like
- Blame customer for company problems
- Customer service
6/25/18, I placed an order for $650. worth of items (Nintendo switch, accessaries, and games) for my sons birthday, I even paid extra for 2 day shipping. I received an e-mail that the order was received, another e-mail immediately after the first one that the order was...Read more
Gamestop - Missing order
I preorder god of war bundle, when i check website and went to store nothing was there. Since i ordered it is under new management and had complaints from others customers about him. Im upset i could not get my bundle even though i ordered it.
This company is the worst. I bought a game on the 19th of March which was a Monday having it shipped. It got shipped to the wrong address. I called that Thursday to have it shipped to the right address. I had a supervisor lie to me saying that they put in the game to...Read more
Bought GTA V for my Windows 10 64 bit computer. The Gamestop web site says it's compatible but the game requires Windows Media Player which is not available for Windows 10. I asked for my money back and a week later was told to go pound sand. Customer care told me to...Read more
They essentially stole $40 from my 10 year old son. My son purchase a game with his hard earned money, returned the malfunctioning "opened" $72 game within hours and was only able to exchange it for a $22 credit. Despite daddy efforts and the next day mommy's efforts...Read more
- Leaving the store to never return
I didn't like
- Customer service what about heroic recovery
I ordered an A/V cable for my PSP and paid for 2 day shipping. UPS shows up in my driveway within the expected delivery date with no package, stating it must be on another truck. Come to find out a week later it was actually damaged in transit to me, yet no one had the...Read more
I didn't like
- Customer care
Gamestop - Horrible experience
Terrible company! Never giving them my money again.
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