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Had I read the dozens upon dozens of complaints across the Internet that exist concerning dealings with GameStop I would have been more careful in dealing with them. Instead of doing research first, I made the mistake of placing an order with them. Now I am in the same...
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Anonymous
RFT

I am in the same boat, except that they charged an additional $184.27 to my charge card this morning for no reason at all. My CC company won;t deny the charge because it is st...

MattD78
MattD78

"Now, think about this. Nobody works the warehouse on Thanksgiving day. " You are right, there is probably 'no body' working in the warehouse on Thanksgiving or maybe just one...

2.4
I didn't like
  • Gamestop makes it impossible to cancel orders
#1137183
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I normally shop in store, this year decided to shop online Black Friday so I didn't have to wait in the lines. I ordered my items at 2am on Thanksgiving morning. They took the 109.00 off my card, shipped the cheapest of my items. When they shipped that item, they...
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2.5
I liked
  • Actual customer service in store
I didn't like
  • Online and app customer service
#1139584
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So here’s the thing, I’m a young woman in my early twenties living at home. I’m also seriously crippled and going through a lot of surgeries and therapy after a work accident, so I can’t work and I’m in a wheel chair. So I play video games to pass the time. I can’t...
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1.0
#1155609
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Gamestop - Still owed $25

I been calling GameStop since a week after cyber Monday to get my refund back on my giftcard. Call numerous of times. I called Friday 1/19/2018 I was told I was going to get call today Monday 1/22/2018 still not received a call. I called again and the person I spoke to told me he was going to call me in 10 min at 6:51 MST which would be when they are closed! I want my money back GameStop!
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
#1174394
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Gamestop - Very horrjble

I went in to try change a game that , i did not ask for. Girl at register does not kno what she is doing. Register 2 flirting with to possible shoppers. Gives me *** , calls ms out my name mind you i can be her mother worst customer service in my life. She needs to be taught about how to handle a situation. Never will Go there again!!!!
2.0
Details
Exchange, Refund and Cancellation Policy
#1151988
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I placed an online order on Black Friday 11-24-17 for 2 games and used a gift card to pay. Since then I have spent 5 days (at least 2hrs each time) trying to get through to someone at the 1-800 customer service line since I have yet to recieve my order or any...
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1.0
#1141708
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Called into store 6780 to ask about Xbox One X. They have 1 that isn't reserved. Trevor tells me I will have to show up in person and wait if I want to be the first to get it. I get there at 4pm and check in with Trevor with an xbox one S, PS4 pro, and a bag full of...
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3.9
#1127263
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Gamestop - Another pissed consumer

Purchased NBA2K18 with Virtual Currency in the amount of 75K for 17.99 online unable to redeem unable to speak with any any one. Called x3 waited over 25 minutes each call stating transferring me to a specialist then disconnecting me. Will not put Mgr on phone so dont ask, they will hang up on you for sure. Never again will I purchase anything from gamestop. Just lost another customer.
1.0
Details
Website
#1156131
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Gamestop - Horrible

The worst experiense in costumer service This girl told me to step out side , curse me out no manager in Sight! Called me all kinds of names. She should not work in custuomer service
#1152000
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I went in to buy a basic headset for my Xbox One. The guy at the counter showed me the only one they had in stock and I bought one for about $25. Long story short I went home, plugged in the mic and it didn't work. I adjusted the mic volume settings on the console and...
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1.0
#1123008
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