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My wife and I noticed a $75.00 charge to our account for Gamestop. We called them and informed them that this was not our charge. We did not order anything from them nor did we have a playstation.They refused to refund us or do anything. They only said sorry that...
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#1343743
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I was in the Orange, Ct store on Friday July 13th looking to purchase a Nintendo switch for may sons birthday. The manager Randy helped me and then convinced me to purchase a prepared one instead. I was a little leery but I did and he said if you change your mind at...
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#1310514
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On 9/15/18 I went to our local gamestop on greenoaks and pleasant ridge Arlington tx to see if we could get a issue resolved with my 9 yr olds Nintendo switch . The reply Johnny the Manager had was I didn't sell it to you and was laughing at me the whole time. The...
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1.0
I liked
  • Store location
  • Very unhappy
  • Management
I didn't like
  • Blame customer for company problems
  • Customer service
#1356657
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6/25/18, I placed an order for $650. worth of items (Nintendo switch, accessaries, and games) for my sons birthday, I even paid extra for 2 day shipping. I received an e-mail that the order was received, another e-mail immediately after the first one that the order was...
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#1288801
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Gamestop - Missing order

I preorder god of war bundle, when i check website and went to store nothing was there. Since i ordered it is under new management and had complaints from others customers about him. Im upset i could not get my bundle even though i ordered it.
#1284977
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This company is the worst. I bought a game on the 19th of March which was a Monday having it shipped. It got shipped to the wrong address. I called that Thursday to have it shipped to the right address. I had a supervisor lie to me saying that they put in the game to...
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Anonymous
Kurt

How do you know they put the wrong address and it just wasn't delivered to the wrong one which would be the shippers responsibility?

1.0
#1222972
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Bought GTA V for my Windows 10 64 bit computer. The Gamestop web site says it's compatible but the game requires Windows Media Player which is not available for Windows 10. I asked for my money back and a week later was told to go pound sand. Customer care told me to...
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#1276901
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They essentially stole $40 from my 10 year old son. My son purchase a game with his hard earned money, returned the malfunctioning "opened" $72 game within hours and was only able to exchange it for a $22 credit. Despite daddy efforts and the next day mommy's efforts...
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FluidStarfish725
FluidStarfish725

Wow taking from a kid that's messed up

1.0
I liked
  • Leaving the store to never return
I didn't like
  • Customer service what about heroic recovery
#1293133
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I ordered an A/V cable for my PSP and paid for 2 day shipping. UPS shows up in my driveway within the expected delivery date with no package, stating it must be on another truck. Come to find out a week later it was actually damaged in transit to me, yet no one had the...
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Anonymous
Kurt

You sound like an awful person to deal with.

1.3
I didn't like
  • Customer care
#1209715
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Contact Gamestop

Mailing Address:
GameStop, Inc.
625 Westport Parkway
Grapevine, Texas 76051
United States
Phone:
(800) 883-8895
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Gamestop - Horrible experience

Terrible company! Never giving them my money again.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Value for money
Website
#1234545
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