Gamestop
Reviews and Complaints
Reviews Chart
$86.3K
CLAIMED LOSSES
650
TOTAL REVIEWS
83.7K
PAGE VIEWS
4
ISSUES RESOLVED
My wife and daughter went in the Lewis burg TN game stop, asked pre-order the digital copy of the Ps5 and was told they were sold out. My wife stepped to the side to let another customer go ahead and make their purchase when this white female ask for the identical...
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Featured
ID
Location
Smyrna, Georgia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I keep getting blocked by your Cloudflare service. All I did was search up the website to buy a game and it says that I have gotten blocked and that I need to email the site administrator. When I tried accessing your website through my phone, I got blocked on my phone...
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1 comment
Same here
ID
Preferred solution
Let the company propose a solution
Never sent me items
I was placing multiple orders per week, purchasing hundreds of dollars worth of toys and collectibles. Not anymore! Items started missing from my orders. I've had to call every time and deal with customer service. I've now called 4 or 5 times since May about missing items on multiple orders and their customer service always says "It will be a while but we'll send them out for you". NOTHING. It's September and I haven't received one replacement for any of the orders I've called about. No refund. No word from anybody. So I started denying the charges on my debit card last month and now this morning, Gamestop is reversing those charges and taking their money back. You won't send me my items but you want your money? THIS IS ROBBERY. STAY AWAY FROM THESE THIEVES. I WILL GET MY MONEY GAMESTOP, ONE WAY OR ANOTHER!
ID
Loss
$150
Preferred solution
Let the company propose a solution
Payment error
When I settled the reserved item, the settlement was rejected. However, there are transaction id of paypal. I was confused because there was no reservation record left. I want cancel my order. Please cancel the paypal payment price. paypal Transaction id O-0JA168652X729873X O-4AL06220UE9980345
ID
Location
Cheongju-Si, North Chungcheong
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAm i still bared from gaming
Because I want to bet again t betdon
ID
Location
Hemel Hempstead, England
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot get satisfaction on a game that we purchase it has been a day that we bought it and we can’t get it gets changed we can’t get our money back because it was open I will have that we post to know
Dissatisfied with the product we got cant get no satisfaction cant go get a resolution and we need to talk to someone so we can get this worked out I went to game stop in Warner Robins store is impossible to deal with I want my money back spend $60 it didnt work so went back to store had to give them $40 more to get the replacement and it does not work so went back to day and still no game said would only give back $20 this is not right
User's recommendation: Don’t go to game stop they will harass you they will not give you they will not solve nothing they will not give you back your money they will not do anything that is right or fair that’s what I would tell the customers don’t go to game stop.
ID
Loss
$100
Preferred solution
Full refund
Order never arrived
We ordered a game on 18 Aug, and got an email the same day that the item had shipped, with a UPS tracking number. Three weeks later, the item was still showing as "awaiting carrier pickup." Time was we could go to the store for help, but now they say they can't help with online orders. Eventually we called corporate and cancelled the order. This was the last straw, we're going to buy our games elsewhere. And they used to be such a pleasant place to deal with :-(.
User's recommendation: Don't order for shipment.
ID
Location
Rialto, California
Broken item
Broken Game Console Doesnt work
ID
Location
Story, Wyoming
Preferred solution
Trade
Power up rewards
A bought a game and didnt get points
ID
NBA 2k21 mamba edition
I was expecting 100,000 Vc with the purchase of the 2k21 but when I put in the redeem code it still hasnt came through to my 2k account?? Have you all been experiencing this everyone??
User's recommendation: Bad.
ID
Location
Colorado Springs, Colorado
Loss
$100
Preferred solution
Deliver product or service ordered
Return payment not refunded
They are not cooperating. Employee probably pocketed return did not refund to card. Not cool.
ID
Location
Brookfield, Ohio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2k21 pre order
I have yet to receive a email stating when my game is coming can you help me please.
ID
Pros
- Lot of games
Cons
- Not resolved right away as thought
Preferred solution
Deliver product or service ordered
My card was changed two times no gift card
GameStop charge me 200.00 for gift card that I never receive
ID
Location
Staten Island, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get into my reward account
Cant get a verification code to come to my email and Ive been trying for the last month today alone i spent a hour waiting and didn’t talking to anyone
ID
Service
Gamestop Powerup Rewards Program
Preferred solution
Let the company propose a solution
My card was charged
I was supposed to get a refund on my credit card but instead it was charged $55 I want a refund of the $55 plus a refund for the controller that I bought that doesn't work So that is a $110 . Lynn Dadio
ID
Location
Avon, Connecticut
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Non of that was racism and white privilege isn’t real. You’re blaming people doing their job for the fact you didn’t pay down for a game system on racism