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I normally shop in store, this year decided to shop online Black Friday so I didn't have to wait in the lines. I ordered my items at 2am on Thanksgiving morning. They took the 109.00 off my card, shipped the cheapest of my items. When they shipped that item, they...
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2.5
I liked
  • Actual customer service in store
I didn't like
  • Online and app customer service
#1139584
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First of all, I was on hold for over an hour, just for a supervisor to tell me they cant do squat for my situation when he very well could of. A store had given me misinformation about a sale, stating they couldnt order it for me in store which was bull, when i called...
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#1139414
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Had I read the dozens upon dozens of complaints across the Internet that exist concerning dealings with GameStop I would have been more careful in dealing with them. Instead of doing research first, I made the mistake of placing an order with them. Now I am in the same...
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Anonymous
RFT

I am in the same boat, except that they charged an additional $184.27 to my charge card this morning for no reason at all. My CC company won;t deny the charge because it is st...

MattD78
MattD78

"Now, think about this. Nobody works the warehouse on Thanksgiving day. " You are right, there is probably 'no body' working in the warehouse on Thanksgiving or maybe just one...

2.8
I didn't like
  • Gamestop makes it impossible to cancel orders
#1137183
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Gamestop - Terrible service

Ordered from game stop and with in a minute I tried to cancel the order they said it was to far along in processing and refused refund. Emailed them and no response What a company to outright lie to it customers! There is no way to cancel their order online or by phone. Just a lie that you can return anything!!!!
1.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Value for money
Website
#1134901
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Gamestop - Poor customer service

Can't redeem false advertised power reward credits
#1134408
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We bought some gift cards from GameStop and later tried to redeem them at their website. When we typed in the card number and the pin but the site told us that they were invalid. None of the three cards worked at all. So we called the number on the card and the number...
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1.0
#1129849
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Gamestop - *** customer service

Returned product since 9/16/17. They still charged my account. Called them, cs responded: we have computer problem. Please call later. Calls again, no respond.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Value for money
Website
#1129157
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Called into store 6780 to ask about Xbox One X. They have 1 that isn't reserved. Trevor tells me I will have to show up in person and wait if I want to be the first to get it. I get there at 4pm and check in with Trevor with an xbox one S, PS4 pro, and a bag full of...
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4.2
#1127263
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I went in to buy a basic headset for my Xbox One. The guy at the counter showed me the only one they had in stock and I bought one for about $25. Long story short I went home, plugged in the mic and it didn't work. I adjusted the mic volume settings on the console and...
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1.0
#1123008
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Gamestop you say? Pass, I'm tired of rolling the dice with these guys, literally half of the pre-owned games I've bought through online orders have come defective - 3 PS4 games all looked alright if you glance at the disc itself but the problem is they don't do...
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2.0
I didn't like
  • Company policies and defective product
#1114650
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