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Purchased GameStop Gift Cards

1.0
Wtf I purchased $300 in gift cards for my grand daughter to buy an XBox One. GameStop has no consoles, they answer the phone at the stores, with no enthusiasm to help. I have called the corporate #s and you are on hold for hours, the automated system ignores your choices after being prompted to make a selection. If you dont have the item, why are you advertising.what Im too do with $300 and cannot make a purchase

User's recommendation: Do not purchase gift cards if you are looking for the XBOX One, as a courtesy GameStop should have noted to customers that they are not equipped to handle customers, for purchases, or they will not have access to certain items. I have called customer service it was like talking to a 5 year old child. The representative stated they will not have any XBox one’s, has no idea as to when and told me I need to keep checking the website and to hold on to my gift cards. No empathy or attempt to seek out other practical ways to assist. How about assistance with giving me back my money so I can make my purchase elsewhere.

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ID
#2388811 Review #2388811 is a subjective opinion of poster.
Product
Gamestop Gift Card
Pros
  • Christmas gift
Cons
  • Phone customer service
Loss
$300
Preferred solution
Cash in my gift cards

Shipment

1.0
I left more feedback on the app under my shipping product that took over a week to get to me after paying extra for 2 day

User's recommendation: Be carefully if you pay for express shipping.... it will still take over a week to get to you.

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ID
#2386092 Review #2386092 is a subjective opinion of poster.
Product
Gamestop Website
Cons
  • Online and app customer service
Loss
$28
Preferred solution
Full refund

Mw2 cod

1.0
Stealing my *** delaying i1 3 times and didn't come the day it was supposed to do

User's recommendation: use.

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ID
#2384486 Review #2384486 is a subjective opinion of poster.
Location
Durham, North Carolina

Missing order

My order has been MIA for days now. It shipped out on 01/07/20 and there is no delivery updates avalible.
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#2382717 Review #2382717 is a subjective opinion of poster.

Upset

1.0
You cant get a hold of them with a problem. And when you do they dont care. They hire Doordash to deliver from a store, they kept my package, and lied and said they delivered it. Game stop didnt care to fix the problem.

User's recommendation: Don’t ever buy from game stop!

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1 comment
#1974325

If you placed an order that door dash picked up, and door dash did not deliver it, the problem is with door dash, not GameStop.

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0 0
ID
#2380883 Review #2380883 is a subjective opinion of poster.
Location
Woburn, Massachusetts

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Verified Reviewer

1.8
I ordered 2 Xbox series x bundles. I received 1 and not the other. I received confirmations for both. When I saw that only one came I checked order details, it said the one was canceled. I never received an email about the cancellation. These were Christmas gifts and...
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1 comment
#1973467

You're lucky both didn't get cancelled. The system will only register one per household to block resellers, so be happy you still got the one.

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ID
#2379346 Review #2379346 is a subjective opinion of poster.
Location
Abington, Pennsylvania
Cons
  • Customer service is awful
  • Customer service

I tried doing this through the "Contact Us" agent form on Gamestop, but I don't think it's sending. I ordered a game with quad pay, Valhalla, and that one went through. I see it in my Order History. Thing is, I forgot I wanted to get Cold War, with it. I purchased it...
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#2378049 Review #2378049 is a subjective opinion of poster.
Location
Las Vegas, Nevada

I need to return the damaged game can't get anyone on the phone

1.0
I never received my replacement game and I am disgusted. It took me six months to raise money to purchase this for my adult son. And I have no Christmas gift for him

User's recommendation: I never received my replacement game and I am disgusted. It took me six months to raise money to purchase this for my adult son. And I have no Christmas gift for him.

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#2375398 Review #2375398 is a subjective opinion of poster.
Location
New York, New York

Virtual Gift Card Code Not Working- Request for New Code

4.3
I have purchased a virtual gift card from GameStop whose code is not redeemable. I am requesting a new code to be sent. The full unused amount of the gift card has yet to be redeemed. Have attempted to reach a customer service representative since date of purchase, please assist and don't disregard this query.

User's recommendation: Helpful with technical difficulties.

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#2375153 Review #2375153 is a subjective opinion of poster.
Location
Norfolk, Virginia

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Verified Reviewer

Online order not updating

My order number is 110000****990970 Every time I look on the website, it does not show that it was shipped out. I paid for the fastest shipping and every time I look it says that it is preparing for shipment. Yesterday I received the controller out of this order, but I didn't receive anything else. I was wondering if you have any tracking numbers for me because I want to make sure if everything got sent out yet. For my controller it still says preparing for shipment even though I received it.
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ID
#2375096 Review #2375096 is a subjective opinion of poster.
Preferred solution
I just want tracking info to make sure if my order was sent

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Verified Reviewer

Order # 110000****986264

It has been three weeks since the order was placed and one of the items in my order has not arrived. The tracking information shows that USPS received the pre-shipment information but no further tracking is available. Was the item ever shipped? It doesn't seen as though USPS ever received the package. Thanks
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ID
#2374365 Review #2374365 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Hilllacey01@***.com

2.6
Still havent received the game 1st it was late then when i got it the game wasnt in there then was sent another and now i have received this one want a refund. The is awf experience trying get a game for month
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ID
#2373693 Review #2373693 is a subjective opinion of poster.
Location
Hephzibah, Georgia

Change delivery address

2.3
They were able to resolve this issue. I thought if you update information on the app it will automatically change it.
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ID
#2373429 Review #2373429 is a subjective opinion of poster.
Location
Yorktown Heights, New York

Reclam

I made a purchase in a store for $ 399.00, but the product was not new and I returned it, the problem is that I have not received the refund of my money to my card and it has been three days, I need a solution soon
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ID
#2371835 Review #2371835 is a subjective opinion of poster.
Location
Hyattsville, Maryland
Loss
$399

Where is my order

I not received my order n all i get is arun round this bs

User's recommendation: None dont go hete.

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ID
#2370714 Review #2370714 is a subjective opinion of poster.
Location
Detroit, Michigan