Gamestop
Reviews and Complaints
Reviews Chart
240K
CLAIMED LOSSES
897
TOTAL REVIEWS
99.1K
PAGE VIEWS
6
ISSUES RESOLVED
Missing item
Great customer service &; problem was fixed. I don't know why this needs to be a 100 symbols though.
ID
Location
Lewistown, Pennsylvania
I need a receipt
Its *** that I have called 3 different times trying to get on online receipt so I can get the Warren on my hard drive because I need a new one and I have yet to get one or any information of why I have not received it
User's recommendation: *** no.
ID
Location
Enfield, Connecticut
Cons
- Quality value
Loss
$90
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOnline order
Ordered a 80 dollar item a lightning collection power rangers helmet and it's been over 16days I have not received it because it never left the warehouse
ID
Order never shipped, it's been two weeks
I haven't received my order and it's been two weeks ago. I pay $30.99 for two controllers playstation 3.
User's recommendation: 10.
ID
Loss
$31
Preferred solution
Deliver product or service ordered
Refund
Didnt receive order on time still need my refund for shipping and handling and my preorder bonus for little nightmares 2
User's recommendation: Pick up in store if u want your stuff on time.
ID
Location
Bedminster, New Jersey
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Verified BuyerThis review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Received incorrect game
Ordered Call of Duty Cold War and received Call of Duty Ghosts. The packaging and receipt say Cold War but the game was not Cold War...... Im extremely frustrated that Game Stop is making me go out of my way for causing a great inconvenience to me... please have people look at the items and inspect them before mailing them out to people....
ID
Product
Gamestop Website
Preferred solution
Deliver product or service ordered
Complaitn
Are your store supposed to be open from 12 p.m. till 8 p.m. at night I go over there and the store says we're on break will be back at 5:05 that is unacceptable I don't know that you guys are supposed to be closing during the day like that I thought you guys are supposed to close at 8 p.m. not close in the middle of the day
1 comment
ID
Location
Amsterdam, New York
To get copy of receipt
I never received the receipt they claimed they sent me and my game system still isnt working. Its turning on but freezing up so I need to figure out what could be done about this please help me.
ID
Location
San Antonio, Texas
Again horrible customer service charging people money that you’re not supposed to charge
Again horrible customer service charging people money that youre not supposed to charge so you send me an email saying that youre sorry for the problem but doing nothing to correct the problem how do I pay over $50 to receive free shipping and then you charge me shipping on top of it my package just arrived today the individual pop figures were not put in their own boxes but thrown loose in a package that was packaged so tight in the wrong size box that they had to use tape to try and hold it together because it was bulging out of the box your store really needs to get there SH@$T Together and soon I can see why your company is going out of business
User's recommendation: Do not Order online from this company if you need anything you’re better off going to the store because their online customer service sucks big fat donkey use your imagination.
ID
Location
Toms River, New Jersey
Share Certificate
Hello, I was just hoping you could get me in touch with someone that would be able to get me a copy of my share certificate, I purchased shares of the company and would like a certificate to remember the investment.
ID
Location
Hinton, Alberta
My order was not ever shipped
reurante el miércoles 03 de febrero 2021 estuve en mi casa todo el día esperando mi orden y nunca llegó y necesito que por favor me resuelvan este problema por favor
ID
Loss
$297
Preferred solution
Deliver product or service ordered
My order
I called for status and was told it had been delivered and we have not received anything but the 20.00 gift card by email. Delivery is suppose to be today or tomorrow.
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGamestop Refurbished PS/4 woes
Bought a refurb PS/4 for my daughter as a Christmas gift (purchase date 12/7/20), along with a one year replacement warranty. The unit arrived 12/19/20. I never received ANY information about the replacement warranty, when I use the tracking number (separate from unit), the information says this never left their dock. The unit failed almost immediately, she received it just after Christmas and informed me Jan 9th that it was not powering up. I tried to use Gamestop website, it is absolutely useless, just takes you to pages with links. Their "contact customer support" faculty doesn't work. Never got any email, package etc, regarding one year replacement warranty. Can't even find a phone number on their website. Finally found an actual number on a 3rd party website. The woman gave me a return label but didn't seem to understand my request to get the actual warranty information package, either hard copy or email or SOMETHING. Sent unit via FedEx to TX Jan 24th. It is now February 3rd. Have not heard anything. Buyer Beware!! ALSO, I gave Gamestop a terrible review when they asked me via email for a review of the item (the ONLY contact other than promo). They replied saying my review did not meet their standards. In the review I detailed what happened including order number. NOBODY HAS CONTACTED ME. ABSOLUTELY HORRIBLE CUSTOMER SERVICE AVOID GAMESTOP!!!
User's recommendation: STAY AWAY.
ID
Cons
- Online and app customer service
Loss
$400
Preferred solution
Let the company propose a solution
I'm unable to get an update on my order
Unable to understand service representative clearly. I will call back at another time if I do not recieve a follow up wmail within the next 24 hours .
ID
Location
Palmdale, California
Preferred solution
Deliver product or service ordered
To get copy of receipt
My game is messing up and its under warranty. Its freezing up and not functioning properly. Please help me.
ID
Loss
$600
Preferred solution
Let the company propose a solution
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Are you an idiot? They were closed for lunch. Suck it up and deal with it you ignoramus.