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After frantically trying to get to the store straight from work to pick up Red Dead Redemption 2, a game that I've been waiting for literally years to play, and which I had pre-ordered and paid my full $60 for earlier that day, I wasn't allowed into the store after I showed up at 10:02. I even called them explaining while I was on my way there.

All 3 employees totally ignored my knocking and attempts to call the store, looking up occasionally and quickly looking away when I caught their eyes. I get that they probably have a "no-exceptions" policy when it comes to store hours, but that's just ridiculous.

If this is how a company is going to continue to treat their customers year after year, then they need to go under. They surely won't be getting any more of my money.

Product or Service Mentioned: Gamestop Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Leaving the store to never return.

I didn't like: Employees, Customer care, Poorly trained support.

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Anonymous
#1600427

We will be more than happy to assist you during regular open store hours! Please always remember to check your local stores open hours before attempting to enter for our safety and yours.

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