On 11/14/2013 at 10:23am I called the GameStop in Groton, CT (985 Poquonnock Rd. Groton, CT). I was calling to ask the balance I had remaining on my Xbox One Day One Edition. A male answered the phone and told me his name was Caleb. I told him that I wanted to check the balance of my Xbox One Day One Edition.
Caleb told me the following: "I have no time to do that right now. PS4 gets released tonight at midnight and I am too busy." I asked Caleb if I could call back later. Caleb told me "No way, not at all today. I won't have any time." Caleb then hung up before I could ask to speak with a manager.
Now I do not work in the gaming industry and I do not know the ins and outs of a console release. That being said, I feel this was completely unacceptable. To tell a customer that you are too busy for him and that you can't take 30 seconds to punch in my phone number to look up a balance...well that is uncalled for. Caleb was rude, unapologetic, and makes me never want to shop with GameStop again. I have been exclusively buying my games and consoles from GameStop for over a decade now, and I have NEVER had someone treat me this way. I guess this is why everyone I know has switched over to amazon.com to order their games and consoles. Why bother driving to a store, or have to deal with someone as rude as Caleb? A couple clicks of the mouse and amazon delivers to my door.
I completely understand the holidays are coming up and that is an extremely busy time of year. Also a release of a long awaited console has to be stressful on your employees, but that is no excuse for treating the customer so poorly.
After I pay off my Xbox One and pick it up, I am more than likely done with GameStop. I know one customer is no skin off their back, however I have a feeling more customers who have an experience like this one will follow suit.